SpinsBro Casino - general discussion

If you want to discuss anything related to SpinsBro Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

THE CASINO IN QUESTION OFFERS PROMOTIONAL BONUSES:

https://spinsbro.com/en/promo

ATTENTION BECAUSE PLAYING WITH ANY BONUS ON THE DEPOSIT, THE UNJUST RULE WHICH LIMITS ANY WINNINGS TO 5 (FIVE) TIMES THE BONUS RECEIVED APPLIES.

https://spinsbro.com/en/page/bonus-terms

I will suppose it's a sticky bonus without any wagering requirements, if not, then that's an outright scam

https://spinsbro.com/en/promo

Just checked and I don't see any sticky bonus in their promotions and still: "11. The maximum withdrawal amount of bonus funds is x5 of the received bonus balance."

They are crazy 😂 35x wagering requirements to just be able to withdraw 5x, that's only acceptable with sticky bonuses without wagering requirements, not for a 35x wagering requirements bonus.

I don't understand what you mean by sticky bonus! Check the terms and conditions of Winstoria, Win Legends, Icebet, Stelario etc...do you happen to find this imitation of five times the bonus received on the deposit? Yet the ownership / management is always the same!!

Hello Nemokid,

I believe I can help you with the sticky bonus, check this free course:

https://casino.guru/academy/course/online-casinos-bonuses

"Sticky bonus: The initial bonus value will be deducted from your account when making a withdrawal.

If you deposit €100 and get a €100 bonus, €100 will be deducted from your account when you make a withdrawal."

If you don't like your possible winnings to be capped, do not take such a bonus. It's still the same.

Not bad, almost all casinos apply it now! But if I win 2,200.00 NZD and they deduct the 100.00 NZD bonus, it's not that I despair!! The problem arises when they deduct NZD 1,900.00 from this figure, as happened recently at Iwild!

I agree, it became very popular later on. And I think I also understand the difference between both situations. The cause, however, is still the same. If you know the casino limits the winnings like this, you should first decide how much you are most likely going to deposit so you can calculate how much you will be allowed to withdraw if you take the bonus.

If the player knows such terms will be applied, I see such a balance sheet as a must.

If I had known I will only be allowed to withdraw 5x the deposit value, I would have certainly considered such a limitation unworthy of any deposit.

I wouldn't take the bonus, I would only play with my own funds to avoid such a winning cap.

Dear Radka,

I trusted the fact that Altacore NV on many casinos does not limit winnings to 5 times the bonus received without reading the absurd conditions imposed on these two casinos (Iwild and Snatch) post play. In fact, on the latest open games such as Winstoria and Win Legends as well as all the more tried-and-tested ones such as Stelario, Icebet etc... there is no limitation on winnings playing with the deposit bonus!

In my humble opinion, a serious and reliable casino worthy of note does not apply these vexatious restrictions to some of its casinos and not to others, but follows a coherent and correct commercial / legal policy. Also serious thing they don't update the game history, evidently to hide these atrocities! I have repeatedly requested to update this history in order to be able to check what really happened at an accounting level but they are turning a deaf ear (see the complaint opened with you)!

That's why I'm amazed that you review such casinos even with very high ratings that do not correspond to reality! Snatch Casino and Iwild are mediocre casinos in that they considerably limit the winnings of players with slots that have altered RTPs and very rare wins, furthermore the payments via Mifinity which should be instantaneous are slow in arriving (I have a withdrawal pending for over three working days !).

Personally I have already experienced data in hand that in these two casinos you collect if it goes well 1 time out of 16 consecutive deposits! That is, I deposit 150 NZD x 16 times, spending 2,400.00 NZD. I win after 16 times NZD 2,200.00 (every reference is purely coincidental!) and am limited to only NZD 335.00. Basically it is a game exclusively to lose on these two casinos because of these unfair limitations in spite of fariplay. For this reason you should consider them with a maximum score of around 5 and not 8 only for the facts mentioned above!

I know one specific conglomerate that got the exact same T&C and bonus terms across many of their casinos, but also they got casinos with completely different terms, even if they are under the same conglomerate/management, I suppose they do this to target a different audience and get different kind of players. On this specific case, I suppose they run casinos with the classic bonus deposit match with uncapped winnings but with 35-40x wagering requirements while on this they offer sticky bonuses, even tho I checked and saw no sticky bonuses at all (I might be wrong), if there are no sticky bonuses without wagering requirements and all the deposit matches are capped at 5x, then that is ridiculous, I already consider taking deposit matches a bad idea and that just makes it worse, unplayable I would say.

Is it possible that some casinos work with regular terms and conditions at a loss while some with unfair conditions tend to collect more than they should (higher revenues) as in large retail chains for example?

Yes, I suppose they hedge their risk by having certain casinos with T&C that benefits them the most but at the same time they run casinos that are more player-friendly to gain a higher player base. I have a really specific example in mind: I will not mention which conglomerate this is, but I know they have casinos that require a 5x and 10x for clean deposits and have many bonuses (many with wagering requirements) but that same group runs casinos that offer a lot of no wagering bonuses (free spins, cashback and sticky bonuses) and also let you withdraw by just wagering 1x each clean deposit, I suppose the casinos with a bigger playerbase got the strictest terms and the ones with the smaller amount of users get the most flexible terms, thus hedging the overall risk the group takes with its casinos. I will suppose the group that runs this casino does the same.

I must say that SunsetGaze spared me the answer. The point of having tons of casinos in the same group, the owner is to cover as much local market as you can. How do you do that? By applying diversity. Let's just say that country A favors no deposit bonuses and slots, the second favorite aspect for local players is a live wheel of fortune. To address most of the expected audiences, the owner decides to create 2 platforms. Each focused on one of the mentioned preferences. Now, add a license - that creates a space for another platform, because some players don't care about licenses at all, some prefer at least Curacao - just an example. Since the obligation to comply with conditions at a certain level is only needed for the licensed brand - based on the list of allowed countries the casino intends to serve - the demand will be different for each platform. Such diversity can affect, KYC, payment options, bonuses - literally everything.

Why would a bigger group provide 100 similar websites? It would not make sense. Instead, I'd say, each brand - or branded group - is specifically created to cover a part of the market

I don't understand why every review I give that is negative about a casino that has been rated well by Casino Guru is rejected just because I question Casino Guru's reputation policy?

Strange that every bad casino here gets a very good rating from Casino Guru. Because these casinos probably put enough money on the table!

Casino Guru is no help either. I once complained about a casino here. Casino Guru said I would not get my money back from the casino because of the terms and conditions and blah blah, I got the money from the casino because I knew who to contact! So this page is not a help at all, at least not for me.

This site is not there to help players but to help casinos. Anyway, that's my experience with this platform.

You may delete my account.

I checked and you have many reviews. I also have some reviews and almost all of them are negative, but genuine negative and mostly done to warn others, and I see your case is the same too, in one review you got you mention guru's rating is appropriate (I suppose it's a scam casino with a reputation lower than 3 or 2).

I do believe when a review is rejected you should receive an explanation why it was rejected/deleted, I never got any of my reviews rejected or deleted so I don't know, also my reviews are on casinos with a good guru's rating and my reviews are mostly negative, but I insist, genuine and none of them have been deleted

No, I've had a lot of reviews rejected and there was no justification, just the info that they violate Casino Guru's terms and conditions. And strangely only the reviews are rejected where I write that I don't understand the review from Guru because I have very bad experiences in the casinos and not only in terms of the RTP. Strangely enough, many casinos that have been rated very well by Guru here are very bad e.g. B deposits are not booked or delayed, slots are not smooth, site does not load, terms and conditions are unfair, customer service is very bad and so on I could write a list about them, but that would be too long a text here. And if I then write that I can't understand Guru's rating based on the experience I've had, the rating will then be rejected.

e.g. B Spinsbro, got a great review from Guru, but there are other casinos here from the same provider, e.g. B Time2Spin, the casino has a questionable reputation from guru that says you should rather play at another casino. Funny, the provider is the same, the terms and conditions are identical, why is Spinsbro rated excellent and another casino of the operator not? It's normal that I then ask what Guru's reputation is about because it doesn't make sense to me.

For me, this platform is neither helpful nor does it provide fair information.

I understand, I will suppose your reviews didn't contain foul or profane language so it would be good to know why specifically they were rejected/deleted, for reference and to avoid future inconveniences.

Would like to add a casino can have a good or average/meh rating even if it's related casinos with a low rating, still being related to bad casinos usually lower the official rating because black points for unsolved complaints are also assigned to related casinos, and even if T&C is the exact same, possibly the casino with a higher rating has not enforced it to abuse users. Like I always say, official rating should be used as a reference and not for final decisions, before picking a casino it's more important to check player's reviews, complaints and checking sites like trustpilot and, of course, investigating T&C on our own, sounds like a lot of work but money is involved and it should be taken seriously.

I also would like to know why the reviews you mention were taken down, but (and I say this with good intention) you should be a bit less aggresive and ask for answers before assuming, for example, asking directly why the reviews were rejected or deleted before assuming anything, after you get an answer you can make conclusions and have proof for each claim, saying this without any intention to offend

Hello.

It's important to say that each deleted review contains an explanation - recheck your email, please. The proper explanation starts with "reason - other:" the explanation follows then.

I see several aspects I would point out based on those 2 rejected reviews:

Firstly - this explanation fits your case:

"Hello and thank you for your review. Sadly this is not the proper way of asking questions or updating information, hence I recommend you to join our forum and respond there instead, simply because players or even Casino Guru can't answer the user reviews, it's not designed that way. Feel free to submit a new review containing your opinion about the casino, this is the true purpose of those reviews. Thank you for your understanding."

I believe the explanation is quite understandable + you got a suggestion to submit another one properly.

The point is not to close your account, but to make you familiar with the purpose of the review.

Hopefully, you'll understand now.

Anyway, no review on SpinsBro Casino has been submitted so far hence I'm a bit confused...

Do you want me to delete your account?

Hello,

Does anyone know how long it takes to process withdrawals at this casino?

I made 3 withdrawals 2 days ago, since I'm only allowed to withdraw 400€ each time, it was just 3 withdrawals.

All 3 are still not processed and are pending.

In the live chat you can't tell me how long a payout will take, which I find quite suspicious that you can't answer such a simple question. I was given the kyc email address, but unfortunately I wrote there but no answer.

I haven't reached a VIP level yet, I'm at 60%.

I verified my account on the website and it says checked.

How long do you have to wait here?