SpinCity Casino - general discussion

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I see it sucks from your point of view, but proof of deposit is usually required as a part of the verification. The way I see it, the proof has not yet been approved, right?

When did you send that, please?

Hi guys this is my first time playing on spin city. First withdrawal $9000 NZD. They won’t send me any verification forms , have waited since the 12th,now 14th. Should I be worried? Their support team sucks

Hi guys did you get my recent post?

Hi, we got your previous post. I would like to start by saying that situations like this are not pleasant for any of us, and I think it's the right thing to do to file a complaint. I have seen that this is your first withdrawal and it is also quite strange if the casino did not ask you to do anything with it. 

However, there is no need to panic right away, as the account is under investigation. Of course, as far as verification is concerned, I don't think it's professional for a casino to proceed as it did in this case. I would have expected them to be more helpful. The casino has told you that now you just have to wait and you haven't learned anything new yet ? 

It's certainly difficult to keep a cool head in this situation, but as long as the casino verifies your account and documents, I hope everything will be resolved happily. 

Could you keep in touch with and update us as the case develops ? We would be grateful and the players will also be able to see how the complaint is progressing. 

In the meantime, I wish you good nerves. 

Hey ya!! Funny as soon as I got a response they asked me for verification documents. Now I’ve sent proof of bank and card for deposit. Drivers license and selfie.. I can’t upload a PDF From to prove address address..have asked they how I send this as they won’t accept PDF. Waiting on a reply from them.. will 100% keep you updated 🙂 omg this is so scary though. Never had to chase or prove this much.

Great, so it's good that the casino has taken steps to verify your account. It's also reasonable that you immediately asked how else you can send documents, since you say they don't accept PDFs. 

Anyway, be sure to write if there is anything new, because I am also curious how it will all turn out in the end. I hope it will be positive, of course. 

Good luck 🙂

Still taking ages..sent so many forms of verification in and still waiting. They keep rejecting them even photos of me holding my ID and Bank card…seems like any excuse to not pay

I noticed from your complaint that the uploaded documents are not clear for the casino. Did the casino say that this is the main reason why they reject your documents ?  

However, even though it is a process that takes longer, it would be best to cooperate with the casino, even though it is exhausting.  

Additionally, I wonder where else you should send the documents if via email it is dangerous. 🤔

I'm curious to see how this whole thing turns out in the end.

Hey yeah they reckon not clear enough which isn’t true I have my face in it and full drivers license and pic of the back. I’ve sent this 3 times now they really are just looking for an excuse to not verify me. The photos are fine from what I can see you can see address my photo and drivers licence number clear. I’m doing all I can to corporate with them but it’s a pain that no matter what I do or how much proof it’s wing rejected. Even sent photos of the license back and front full screen photo and drill rejected

I completely understand your frustration in this situation. I don't know what more the casino would want in this instance. 

However, as I mentioned, the best thing to do is to continue to cooperate with the casino and update your complaint and possibly us on the forum about new things. 

I'm curious to see how this will develop further. Let us know.

Oh no! Hope there’s some luck for me, the whole thing is scary especially the amount of stuff I’ve had to send in they don’t make it easy

It was certainly not a pleasant process but in the end you can report it positively, am I wrong ? I hope that the case of Amyzx will have the same happy ending. Although I don't know if I can say happy if a player goes through such problems. 🤔

Anyway, it can be at least a bit reassuring to come across a player who has dealt with something similar in the past.

I hope that this particular case will not drag on so long and everything will be fine. 

They have verified me but said may need additional documents for withdrawal we will see..

Step by step I hope we will get to a successful end. Fingers crossed 🤞😊

I find this site quite difficult to deal with. Withdrawal process is lengthy verification was anywhere from 24-48 hours for a response back n Forth multiple times. The best option is to go through the chat there information is very different to the emails. First withdrawal 12 days to verify then processed to successful. As soon as it was out of my casino account it was in my bank. My second withdrawal request was exactly 22 days from the first and I still had to verify my account. What I don't get is they ask me for proof of what they already had from the first withdrawal. Same card used to deposit money, so not sure why they'd be happy to accept money but not deposit into it. I've waited 14 weeks so far after verification was approved and money left my casino account. Now I get told I can cancel my request. I tried to get a reason for the delay and get told the same thing. "It is processing when it changes to successful I'll get it. No dates or timeline given. Just more waiting.

All in all this website is let down by there service provider. When I asked what the problem was with my withdrawal choice. All of a sudden they can't disclose this information. Why no problem first time but there is second time.

The only game I'm playing is the waiting game.

Seems like they keep applying the same procedures as a month or so ago. I'm talking about the previous post in this thread saying "They have verified me but said may need additional documents for withdrawal we will see.."

And when there are no further documents, let's start over, right? Honestly, I don't get it. The casino managers must know this level of bureaucracy will eventually turn against them.

Thank you for sharing your experience. I hope someone will reorganize the workflow to leave players satisfied in the future.

Hi there. For those who play in spin city casino , what's the average wait time for a withdraw?

Hi, even though I don't have a clear answer, I would advise you to check our user reviews or complaints, which reflect real experiences of players and could help you in what other players are solving and therefore you might get to this information as well. Of course, I would also be glad if someone could give you some advice from the players who are currently playing here. 

However, are you asking because you would like to play here and find out something beforehand ? I've seen the casino's safety index and it's not that high, so be sure to get some information before you deposit here. Good luck with your choice.

I was asking because I was waiting for a withdraw. But honestly I did give up and ended up closing my account.