SpinCity Casino - general discussion (page 3)

Don't play spincity if you live in nz

Hello. I have deleted the picture just for safety reasons. Please beware of posting these kind of pictures online 🙏.

So at least now the payment method is clarified. Have you tried to ask the support about all these documents, as Radka suggested in her post above, perhaps? Just to be sure what is wrong with those you have already sent them, it may be in wrong format for example, so it is always better to ask the support about it. Could you try that, please?

Hello. Yeah, your experience was not good either, right? Is your account still closed at this casino? You can still write about the experience in your review, if you are interested. Just do so easily on this link 👈.

I still can't withdraw. I have sent so much stuff its a huge worry about my identity. We even transfered our money from these accounts in fear of how much information they have asked for. Yesterday thry asked for selfies with my bank statements which show the payments to their site. They asked for my bank card statement showing my credit card number which is crazy as no bank sends statements with your full number on the statement.

Ready to give it up as not worth risks to my identity for a few grand

I think these are pretty standard documents that the casino asks for. As far as the card is concerned, most of the time there are some numbers covered up. But those previous documents were already accepted by the casino ? 

Also how long has this whole process of account verification been going on, please? 

It's been 2 months.

I have provided drivers license, power bill,rates bill,phone bill,proof of bank accounts for both visas j used to deposit , 25 selfies holding each card,including photos taken professionally I paid for, bank statements,photos of the cards,bank statements again with the actual deposit showing to their site. I am still waiting to be verified. N z Bnz bank doesn't allow international payments to visa from overseas only visa payments to their site and I have asked them to not bother with the bnz card but because I can't withdraw to that anyhow . But no they still want it verify it

I can see that this process has been going on for quite a long time, so in this case I would recommend that you file a complaint with us. 

If you are interested just click on this link. I will also add a guide that might be useful to know what you can expect.

Reason I recommend this is because we give casinos 14 days to sort out everything they need to and verify and then pay the player. But since in your case it's been quite a long time, you could probably use some help and we'll see where our team gets to. 

However, since you said you verified multiple cards, isn't it possible to withdraw to another card that accepts payments from overseas ? Or are all the cards from the same bank ? 

Please mind your language next time. Thank you.

How long it Takes to spin city send my win to bank account. And it need to be veryfied

Hello, if you have to go through verification, you will get the money when it is successfully completed. So is that the case and do you have to verify the account or not? 

Obviously it depends on the payment method how long it can take, a bank transfer can take about 5 days but for various other reasons it is sometimes even longer.

So please explain the situation to me more so I know how it is.

Hi am unable to withdraw my money from spincity

Hello, what specifically is your problem when you can't withdraw your money?

Did casino say some reason behind this action? Did you need to verify your account there or not?

Can you please give me some hints so I can better understand your situation and try to advice you or help? 🙂

Thank you sir the problem has been solved

Could you perhaps explain what just happened to you? Others may benefit from your direct experience. One way or another, I'm glad the problem is no more. 🙂

Hello. I have a problem with the SpinCity casino. I had verification done and I have withdrawn before. And 7-8 days ago I requested a withdrawal but now that it was 130 euros they are still there I can't withdraw them. And they decided that they need a lot of verification because maybe because I recently changed my ID card I guess that's why they wanted it again. I sent them the documents they asked for the ID card and this time proof of address last time I didn't ask for it. And here comes the whole problem the ID card approved but proof of address still can't approve it I sent bank statements on icard of revolut where it says my address as it is on the ID card I also sent them a document from the ministry which is only us electronic document I took a picture of it where my address is written and they were nagging about the fact that there is no postal code on the document what is a more categorical document from the Ministry of the Interior regarding changing the ID card in the sense of a fine because it was broken but from the ministry. Documents must be signed or stamped and something like that, did they accept them? Does i card not accept revolution? How come they don't accept them? And every time I send the document, I wait 48 hours for them to check it, and that's why I was nagging them because at 48 hours at the last second, they send the amount every time. I can wait for them for two days every time. And now they're nagging me about it because I've been in a bad mood and they don't want to approve me for eight to 10 days, probably. How many documents should I send? They're always making up something. This is a mockery and it's immoral. I spend hours here on the phone thinking about the documents, they're wasting my time. Are they normal? This is a very incorrect attitude. Such people shouldn't be allowed to exist at all. Thank you.

Hello, I have a problem with withdrawing winnings from SpinCity. I had verification, I withdrew 1 week ago, I requested a withdrawal for which I have to wait up to 48 hours. But they always pay out the last minute of the 48th hour. But this time there was no payment, they wanted me to do verification again because I may have changed my ID card and probably for that. That time, in addition to an ID card, if they wanted proof of address, they did not ask for it the first time, but it was there as an option but they decided that they did not want it. I send the documents, the ID card is approved, but they do not want to accept proof of address because I was a little dissatisfied with the 48 hours that I have to wait after each sending of documents and so for 7-8 days I have not been able to withdraw, I think it is 130 euros, it is not much, but we are correct, it is their side to wait so many days every time and finally write me that we, for example, the document. I sent a cure from i card I sent a bank statement from revolution I sent the fine they imposed on me when I changed my ID card a document issued by the ministry and they didn't accept it because there was no zip code do you introduce yourself. They want me to have the statement printed and at least signed revolution can't be i card couldn't be there was no zip code on the document from the ministry which is for submitting documents for my ID card What more does he want than that this is nagging me because I entered a little too hard on them the time you are stupid I have to wait 48 hours is not normal

Hi there,

I understand how tiring this must feel! Waiting so long and sending one document after another can really test anyone’s patience. From what you describe, it seems the casino started a new verification process because your ID card was recently changed, and that’s usually when they’re required to confirm both your identity and address again.

Casinos are often very strict about what kind of documents they can accept as proof of address. Many of them don’t accept Revolut or iCard statements, because these are fully digital banks and sometimes the address on the file isn’t considered "official" enough. They also often reject documents that don’t show a postal code or don’t have a visible signature or stamp, and that could explain why the document from the Ministry wasn’t approved either. Just my guess.

Would you happen to know what kind of document the casino would accept? Sometimes they can tell you exactly what format or source they need. For example, a utility bill, a printed and stamped bank statement, or a document issued by a government office. That would help avoid another 48-hour waiting round.

What do you think?

I don't have a utility bill with my name and address, so if I buy an apartment, I'll have it.. I have no idea what to send.