Hello Ines.
Well, the information the casino provided sounds unconvincing, but it can still be the reason. I'm not saying it's okay, of course. Casinos should constantly try to find the best and quickest solution. The second point is, however, usually in casinos' hands. And this is when the complaint mediator steps in. I really hope it won't take any longer. I understand it must be demanding to check daily on the casino. 😐
Great news. 🙂
How long did you wait for it?
Will you still play here after this situation?
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