SpinCity Casino - general discussion (page 2)

I was asking because I was waiting for a withdraw. But honestly I did give up and ended up closing my account.

How long did you wait for the withdrawal ? I'm sorry you finally gave up and closed your account, because you could have tried to use our free feature- the complaint. Maybe our team could have helped to resolve the situation. Anyway, did you end up losing your money here ? 😥

I urgently need to find confirmation of payments to this casino on my account. Is there anyone who currently uses it? Can you tell me which ones they are? I can't find them and tell them apart?

Hi, I moved your post under the casino in question. As for your question, I think it would be easiest to ask support where to find such things. 

Will you try and let us know ? 

That's fine, thank you, I asked the bank and they are not able to do that, in many casinos they have many deposit gates, and at SpinCity it was a different shoe store each time, etc. What's more, it's been 2 months since the last deposit and the deposit account has 20 in a day. almost impossible to detail them

Have you tried to communicate with the casino or where should you get such information if you say the bank can't do it ?

There must be some repeatability in these confirmations, these reception gates are definitely repeated, I just don't have an anchor point, not even one.

And these Spicity sausages blocked me so much that I can't access the live chat even on my phone, and there's no point in it because after some time they stopped understanding languages other than their native Russian.

Well, when it comes to understanding, I have to admit that I truly do not understand the meaning of this post. 🙁.

Can you try that somehow differently, please?

Well, I'd say one never makes a mistake with a complaint.

I'm quite convinced; you could use some help. - if you agree, kindly use this link: https://casino.guru/complaints/createaaa

Submit a free-of-charge complaint against the casino, and try to explain the problem as best you can. After the complaint is reviewed, our specialists will try to support you.

How does it sound to you?

i just requested a withdrawal today. how long does it take?

Frankly, there is no simple answer to your question since the withdrawal process goes hand in hand with verification or a security check. The preferred payment option might also affect its speed.

For more concrete answers, please reach out to the casino. This is what support is there for. 😉

Will you let me know how it went? Just to be sure all is well, you know.

Hi

I have tried for 2 months to be verified to withdraw winnings from this site. Does anyone else manage to get verified and actually withdraw from this site in NZ

Hello, 2 months is quite a long time to verify and withdraw money. We give casinos 14 days to sort out this process. 

However, what's preventing you from verifying ? Did the casino give you any reason or what is the issue ? Can you tell me a little more about it ? 

I'll be waiting for your answer. 

It's with spin city.

They want selfies with both visa debit cards inhave used to deposit, also my bank statements,proof of my accounts,utilities bills they didn't accept rates power or phone bill. My drivers licence. Also. I have sent about 25 selfie holding my cards. I even got some done professionally that I paid for. They finally accepted one of the cards. NZ bnz and anz visa debit cards do most accept international payments and I have asked them to foot bother with my bnz but they insist they must verify both cards. My kiwibank card has been verified. I cant even try to withdraw until verified. I am at a loss what to do now.

I see.

For now, we have to find out what is wrong with all the documents or photos you've provided so far but also have not been accepted - are currently missing in order to pass the verification.

Can you assemble such a list on your own? If not, please try to clarify this with the casino support.

After that, I'd say we should try to work the list out step by step.

What do you think?

Can I attach the photos I sent them

I have sent so many. Thry accepted my kiwibank one finally after about 25 times. But won't accept the bnz .

BNZ NZ do not accept international payments so its not relevant. They have all.my bank statements my phone ,rates and power accounts. My drivers licence. They just keep saying it's not verified always another excuse.

Trying to withdraw in spincity is a big headache

Hgyu