I have also filed a complaint with a screenshot... Of course, I have informed them with the exact time and batch number, company, etc., and I even wrote to them about how the batch progressed.
I don't do this for €20, but I believe that if a casino bothers me in this way for €20, then we are talking about an unreliable casino that the player should avoid betting their money on.
Also, their support is terrible and they give the same standard answers.
Έχω κάνει και παράπονο με screenshot... Φυσικά και τους έχω ενημερώσει με ακριβή ώρα και αριθμό παρτίδας εταιρεία κτλπ μέχρι και πως εξελίχτηκε η παρτίδα τους έγραψα.
Δεν το κάνω αυτό για τα 20€ όμως θεωρώ πως αν με ταλαιπωρεί ένα καζίνο με αυτόν τον τρόπο για 20€ και σε μια τέτοια περίπτωση τότε συζητάμε για ένα μη αξιόπιστο καζίνο που πρέπει να αποφεύγει ο παίχτης να στοιχηματίζει τα χρήματα του.
Επίσης η υποστήριξη του είναι χάλια και δίνουν τις ίδιες τυποποιημένες απαντήσεις.
With the app, yes, but it was when they all asked me for verification, and some like Amunra or 7signs did not accept my bank documents and I lost several thousand euros. Be careful.
Con la app si, pero es cuando todos me pidieron verificación, y algunos como Amunra o 7signs no me aceptaron los documentos del banco y perdí varios miles de euros. Tener cuidado
Download the app and charge through there. They will be angry, but it's not your problem.
Bajate la app y cobra por ahí. Se enfadarán, pero no es tu problema
What app? So far, I have managed all withdrawals via bank transfer.
Que app? Hasta ahora todos los retiros los he gestionado vía transferencia bancaria
And how long does it take to process withdrawals to FunID trades?
Y cuánto tardan en procesar los retiros a trades de FunID?
Depending on their mood, their service is terrible...I hope they pay you quickly.
Ανάλογα την διάθεση τους είναι χάλια η εξυπηρέτηση τους...μακάρι να σε πληρώσουν γρήγορα
They just made a deposit. I waited 10 days. I'm not going to play there again. The amount I got was small, 339. But I never deposit a lot of money without testing their withdrawal, so I deposit 50 to 70 euros.
I wish you all good luck and hope you get your money soon.
Μόλις μου κάνανε κατάθεση. Περίμενα 10 μέρες. Δεν πρόκειται να ξαναπαίξω εκεί. Ήταν μικρό το ποσό που πήρα 339. Αλλά ποτέ δεν βάζω πολλά λεφτά χωρίς να τους δοκιμάσω πως είναι η Ανάληψης τους,οπότε καταθέτω 50 με 70 ευρώ.
Εύχομαι καλή τύχη σε όλους σας και να πάρετε σύντομα τα λεφτά σας
I'm glad you got your money back! I hope we all have the same luck and yes, we will definitely not be playing here again. Cheers!
Me alegro de que hayas recibido tu dinero! Espero que todos tengamos la misma suerte y si, definitivamente no vamos a volver a jugar aquí. Un saludo!
90% of the time I had the bank transfer within a few hours. From the casino to the app it is immediate
90% de las veces en unas horas tenía la transferencia bancaria. Del casino a la app es inmediata
Hey, ok i will wait another week and then filing a complaint. No they didn’t, yea i have active first deposit bonus and wager all the amount so the bonus was complete as the rules said. No not yer, i want to verified myself, but the spinanga said that i dont need yet to verified myself. I also send a gmail with all my information for the verification to go process.
Thank for you help,
Rok
Okay, so I guess everything will be okay if the bonus has been fulfilled and the verification hasn't had to take place yet. We'll wait and see how it goes and if nothing changes and it's the same song, be sure to get back to me.
I have also filed a complaint with a screenshot... Of course, I have informed them with the exact time and batch number, company, etc., and I even wrote to them about how the batch progressed.
I don't do this for €20, but I believe that if a casino bothers me in this way for €20, then we are talking about an unreliable casino that the player should avoid betting their money on.
Also, their support is terrible and they give the same standard answers.
Έχω κάνει και παράπονο με screenshot... Φυσικά και τους έχω ενημερώσει με ακριβή ώρα και αριθμό παρτίδας εταιρεία κτλπ μέχρι και πως εξελίχτηκε η παρτίδα τους έγραψα.
Δεν το κάνω αυτό για τα 20€ όμως θεωρώ πως αν με ταλαιπωρεί ένα καζίνο με αυτόν τον τρόπο για 20€ και σε μια τέτοια περίπτωση τότε συζητάμε για ένα μη αξιόπιστο καζίνο που πρέπει να αποφεύγει ο παίχτης να στοιχηματίζει τα χρήματα του.
Επίσης η υποστήριξη του είναι χάλια και δίνουν τις ίδιες τυποποιημένες απαντήσεις.
I understand the point in your case and it doesn't matter at all even if it's €20. Of course, as we can see, the casino is probably slower to pay out players, so it would be nice if it would speed up in the future, because not many players will probably play in this style when they have this experience.
So for the moment we will have to wait to see how it progresses or if the casino will contact you and give you an update.
They just made a deposit. I waited 10 days. I'm not going to play there again. The amount I got was small, 339. But I never deposit a lot of money without testing their withdrawal, so I deposit 50 to 70 euros.
I wish you all good luck and hope you get your money soon.
Μόλις μου κάνανε κατάθεση. Περίμενα 10 μέρες. Δεν πρόκειται να ξαναπαίξω εκεί. Ήταν μικρό το ποσό που πήρα 339. Αλλά ποτέ δεν βάζω πολλά λεφτά χωρίς να τους δοκιμάσω πως είναι η Ανάληψης τους,οπότε καταθέτω 50 με 70 ευρώ.
Εύχομαι καλή τύχη σε όλους σας και να πάρετε σύντομα τα λεφτά σας
So at least you delivered some good news and I think some reassurance to other players. I'm not surprised if you don't want to play here anymore if it's long for you to wait almost two weeks.
So good luck wherever you go.😉☘️
Thank you for everything. If the problem is not resolved, I will write to you again to agree on how you can help me.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.