Hi, I've moved your post under the casino you're talking about. You can see here that the casino has quite long withdrawal times and it's not unusual for them. Eventually they do give players money so I wouldn't worry about it right away.
We give casinos 14 days to send the money to the player, so if nothing changes, then be sure to let me know and we'll try to help you out.
Anyway, did the casino at least give you a reason why you are waiting almost two weeks for the money?
Nothing...I've been waiting for 24 days and the same thing, excuses...
Nada..yo llevo 24 días esperando y lo mismo, excusas..
Some days they say it's a problem with a third-party provider, other days they say they have a high volume of withdrawal transactions, other days they say it's the financial department... honestly I don't know what to think anymore... I have more than €7,000 pending withdrawal and I'm starting to believe they're not going to pay...
Unos días dicen que es un problema de un proveedor third-party, otros días que tienen mucho volumen de transacciones de retiro, otros que es del departamento financiero.. sinceramente ya no se que pensar.. tengo más de 7.000€ pendientes de retiro y empiezo a creer que no van a pagar..
Ye I've a balance of 5400 and 3 pending 500 I can't move forward with balance as it only allows me 3 pending a time with max 500 absolutely shocking haven to go threw this tryij to get winnings no problem takin my money when I deposit
That's exactly why you have to be very careful not to spend it (play at other casinos, or don't play at all). Because they do it so you spend it, it's overwhelming.
Exactamente por eso tienes que tener mucho cuidado de no gastarlo(juega en otros casinos, o no juegues) . Porque lo hacen para que te lo gastes, es abrumador
If you read through this thread, you will see that many players had similar issues, but fortunately the casino paid at the end.
I know it is frustrating to wait that long, though. So, our team will intervene regarding your complaint whenever the time comes, for sure.
Is there any update after the weekend, perhaps?
Hey, i recived the money after 16 days of waiting. Now i have one more withdraw request and wee will see how much time they need to procesing this pending withdraw.
Have you received anything? I'm in the same situation as you and I've been waiting for 29 days now.. this is a disgrace
Has recibido algo? Estoy en la misma situación que tú y ya van 29 días esperando.. esto es una vergüenza
Hi, I just received the 3 pending withdrawals. I don't know if it's a coincidence that it coincides with the time they had to respond to my complaint opened here. Have they paid you too?
Hola, justo acabo de recibir los 3 retiros pendientes. No sé si es una casualidad que coincida cuando se acababa el tiempo que tenían ellos para responder ellos a mi queja abierta aquí.. te han pagado también?
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