Hi, I've moved your post under the casino you're talking about. You can see here that the casino has quite long withdrawal times and it's not unusual for them. Eventually they do give players money so I wouldn't worry about it right away.
We give casinos 14 days to send the money to the player, so if nothing changes, then be sure to let me know and we'll try to help you out.
Anyway, did the casino at least give you a reason why you are waiting almost two weeks for the money?
Some days they say it's a problem with a third-party provider, other days they say they have a high volume of withdrawal transactions, other days they say it's the financial department... honestly I don't know what to think anymore... I have more than €7,000 pending withdrawal and I'm starting to believe they're not going to pay...
Ye I've a balance of 5400 and 3 pending 500 I can't move forward with balance as it only allows me 3 pending a time with max 500 absolutely shocking haven to go threw this tryij to get winnings no problem takin my money when I deposit
If you read through this thread, you will see that many players had similar issues, but fortunately the casino paid at the end.
I know it is frustrating to wait that long, though. So, our team will intervene regarding your complaint whenever the time comes, for sure.
Is there any update after the weekend, perhaps?
Hey, i recived the money after 16 days of waiting. Now i have one more withdraw request and wee will see how much time they need to procesing this pending withdraw.
Have you received anything? I'm in the same situation as you and I've been waiting for 29 days now.. this is a disgrace
Hi, I just received the 3 pending withdrawals. I don't know if it's a coincidence that it coincides with the time they had to respond to my complaint opened here. Have they paid you too?
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