The player from Ireland faced delays with three withdrawal requests of €500 each, which had been pending since January 28, 29, and 30. Despite having a remaining balance of €5,400, she was unable to make further withdrawals and had been waiting for 11 days, exceeding the stated maximum processing time. The issue was resolved when she received the three withdrawals on February 13, and the complaint was subsequently closed as resolved by the Complaints Team after confirming no further issues arose.
Spinanga Casino - Player’s withdrawals are delayed.
Amount: €1,500
Spinanga Casino
Safety Index:HighSafety Index
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8.2
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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2 months ago
Made withdrawal on 28th 29th and 30th Jan only allowed 3 [500] euro pending at one time I still have a balance of 5400 that I can't do anything with cos other 3 still pending. I've emailed and went onto chat everyday to be told I've to wait it's with the finance dept it clearly states 3 max business days for withal I'm waitin 11 now I can't move any more of my balance cos the 3 are still stuck pending its goin take forever at this rate to get my winnings
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2 months ago
Dear Corrie085,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinanga Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 months ago
My winnings not from bonus money at all I did last year but didn't take so long and it's saying I don't need to verify now .
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2 months ago
Thanks for the detailed explanation of the situation.
Did the casino process at least one withdrawal since your last post?
Please let me know.
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2 months ago
Absolutely nothin from them I've stayed in contact with them threw email and chat and still same excuses every time .. gettin absolutely no joy
this is all they say when I try askin about my withdrawals
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2 months ago
As of 5pm today I've just received my 3 withdrawals I've started the process of making more
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2 months ago
Thanks for the update.
We'll keep the complaint open.
If your recent withdrawal requests are delayed further we'll ask the casino for assistance.
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2 months ago
Please keep me informed about any further developments.
Share any supporting evidence in case of adverse development of your complaint here.
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1 month ago
Dear Corrie085,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
Dear Corrie085,
Since you stopped responding, I will now close the complaint as resolved in our system for the disputed amount of 1500€.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
