Spinanga Casino - Player’s withdrawals are delayed.

Made withdrawal on 28th 29th and 30th Jan only allowed 3 [500] euro pending at one time I still have a balance of 5400 that I can't do anything with cos other 3 still pending. I've emailed and went onto chat everyday to be told I've to wait it's with the finance dept it clearly states 3 max business days for withal I'm waitin 11 now I can't move any more of my balance cos the 3 are still stuck pending its goin take forever at this rate to get my winnings

Dear Corrie085,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinanga Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

My winnings not from bonus money at all I did last year but didn't take so long and it's saying I don't need to verify now .

This is wat I recieve everytime I ask

Thanks for the detailed explanation of the situation.

Did the casino process at least one withdrawal since your last post?

Please let me know.

Absolutely nothin from them I've stayed in contact with them threw email and chat and still same excuses every time .. gettin absolutely no joy

that's still same today 13th feb

this is all they say when I try askin about my withdrawals

As of 5pm today I've just received my 3 withdrawals I've started the process of making more

Thanks for the update.

We'll keep the complaint open.

If your recent withdrawal requests are delayed further we'll ask the casino for assistance.

Thank you I've some pending again

Please keep me informed about any further developments.

Share any supporting evidence in case of adverse development of your complaint here.

Dear Corrie085,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Corrie085,

Since you stopped responding, I will now close the complaint as resolved in our system for the disputed amount of 1500€.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru