Hi, there are several of us. I am still waiting for 3 withdrawals since January 14th. I have contacted the live chat several times, always with the same automatic response and they don't even answer my emails.
I have a complaint open but it is not making any progress.
Oh not great. Maybe this site is all scam. Same here don’t answer to mail and the live chat is so funny, always same response. So we can forget about getting our money back🥹🥲 or what is your opinion here.
Yea, that is correct. But that is also on the other site. The rating about Spinanga are high, so i was sure that is legit and safe site to play. But now i think that is a scam. Maybe some people can share about how they got the money back from this site, if there is any😏
It's incredible that a company with revenues of $100,000,000 doesn't have the money to pay its customers. A company that opens three to five new casino sites every month. Frankly, I've had problems with them in the past and they have no interest in changing. Regrettable, shameful!!!
Hi, we give casinos 14 days to pay the player. I would say that if you don't have a reason why the casino hasn't paid you and you don't know anything from them, then I would think about filing a complaint after that time.
So did they tell you anything? Did you play with any bonus or not? Have you been verified by the casino?
Good evening, at spinanga casino I played blackjack ...before I played my balance was 39.91...I bet 11€ at 15:49:27
Before the lot I had: €38.91
I bet 11€
I won but my account remained at 28.91 euros.
I have contacted the casino both via email and chat. In chat they tell me to contact them by email and they don't answer my email!
Other times they reply to me in chat that it takes more and more time and refer me to email support.
It's not for 20€ but this tactic shows an unreliable casino. Stay away from this casino.
It is a casino whose rating should have been below 6.0.
When they behave like this for 20€ you simply don't bet your money at this casino it will cause you problems.
I should add that some of the representatives in my chat admitted that it was a mistake and it would be fixed...but the money was never refunded...I keep getting the same answer "it takes more time"... Hahahaha 26 days for them to review a 20 second video and refund an amount of €20....
The casino sucks, far away.
Hello, I wanted to recommend you a complaint, but I see that you have already managed to file it, so let's see if our team can help you. Do you also have a game history where it shows your bet as won or not? I would definitely make a record of it just to be sure. I think that such a mistake, if admitted by the casino itself, wouldn't have to be dragged out for so long, and it's probably quite easy to keep track of if you know the exact time.
Of course, as I said, we will be here and ready to assist you and hopefully we can achieve a successful end.
In the meantime, if something changes and the casino contacts you, be sure to let us know.
Hi all, does any of you have some update on payments? Yesterday they were telling me on the live chat that was due to a technical error with a third-party provided, today that is due to high volume of payments.. zero help from their side. 22 days waiting to receive my money and counting..
Hey, ok i will wait another week and then filing a complaint. No they didn’t, yea i have active first deposit bonus and wager all the amount so the bonus was complete as the rules said. No not yer, i want to verified myself, but the spinanga said that i dont need yet to verified myself. I also send a gmail with all my information for the verification to go process.
Thank for you help,
Rok
Hey, im in touch with live chat a they gave me this answer tonight at 16.16 time.


These people will ask you to verify all the movements on your card for the last 3 months. I am verified and they asked me for them. When you make your third or fourth withdrawal, they will force you or they will not continue paying.
Oh, but you got any withdraw from this site process? Yea, but why credit card if i was using crypto to deposit my assets.
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