Slotimo Casino - general discussion (page 2)

I signed up. Deposited €1300 and won well. Total 30k. On the slot and in live games. The payout of €5000 is delayed immensely. I'm afraid I won't see any of the money at all. I have submitted all the data required for the KYC check. Here it comes.. the Slotimo page is down. No longer available. HELP!!!!!!!!

Hello there.

I was about to congratulate you for being so lucky. Sadly, it seems issues arise, so I will focus on a complaint instead because it seems to be a reasonable option.

Though I would like to clear up a few more details first.

Has your account been fully verified yet? If yes, when it was done, and since when is your withdrawal pending, please?

Furthermore, has the casino initiated a further security check? It is a rather standard procedure applied in case of bigger wins, so intentionally your account may be blocked or inaccessible due to an ongoing investigation.

I tried and am able to enter the casino and register, hence I believe the casino is not down completely.

If you prefer to submit the complaint just now, feel free to do so.

This article should explain what you should expect along the way.

For submitting the complaint - use this direct link

Hello Radka,

Thanks for your answer.

The Slotimo1.com site was only temporarily down.

Now the site is working again.

I verified myself in several steps.

I have provided Slotimo with a bank statement, a utility bill, individual pictures of my ID, individual pictures of my face and joint photos of me and my ID.

I am always being comforted in the live chat that it is currently being worked on. The payout has been running since March 12th.

If the withdrawal is not completed today, I would like to file the complaint.

Does this cost me anything?

What is your experience with the payout time at Slotimo?

Thanks for your answers.

Hello Bigboss528,

Nice to hear the website is available again, though I feel you have not made further progress passing the KYC.

As mentioned in the article I sent you the process is free completely, however, there are some steps you should expect, so if I may, I recommend you read the guide - just click the green text.

Generally speaking, we allow casinos 14 full days to fulfill the KYC and the withdrawal. So, if you submit the complaint sooner, you'll most likely get this note:

"However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you."

Don't let this fact stop you, if you feel the situation needs a push, submit one now, the complaint specialist will get to you eventually.

What do you think, are you in?

Hello, I have a question. I've been waiting for confirmation of my payout from slotimo for over 2 working days. I don't know this from other casinos because this was usually confirmed and transferred after a few hours at the latest. I haven't received any notification yet, I've already verified myself but the payment is still pending and I'm constantly being told in the live chat that another department is doing it and it could take some time. Is that normal?

Hello. I moved your thread here.

Unfortunately the safety index of the casino is below average. You can see that some of the players has got similar issues to yours.

Do I understand it correctly that your request has not been confirmed yet by the casino?

Or you did not get the withdrawal confirmation yet?

Would you be so kind to explain it better to me please?

Will wait for your answer.

Hello, I've been waiting for a payout confirmation for 5 days, that's not normal. How long does it take at Slotimo? I've never waited so long at any casino

I've now been waiting for 5 days, the payout is still pending and I'm constantly being told in the chat that the department is understaffed and that I should wait. They'll send in a reminder and that they'll process it as quickly as possible

So I'm waiting for a payout of 900 euros, which apparently hasn't been processed yet because it's still outstanding, so I've already sent the ID card otherwise I wouldn't have been able to pay it out at all

Hello. Usually we allow casinos 14 full days to fulfill the KYC and the withdrawal. So if it's been 7 days now, it seems to be ok in my opinion. It is quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

So have you already passed the verification process? Did you get any confirmation about that from the casino?

I can also see that you have successfully submitted your complaint and our team is working on it. So fingers crossed🤞.

I was only told by the live chat that they had all the documents and it was only a matter of time before things continued. Yes, I hope I get it within the week. I don't know that at any other casino, so far the money has always been there within 1 day at the latest and after 3 days at the latest. Thanks in advance for the answers.

That way I wouldn't be immediately negative. The casino has communicated with you and said it's understaffed, which means it's probably taking a little longer than usual. They also assured you that they have your documents under verification and that they are trying to verify them as soon as possible. 

So I would advise you to be patient and keep a cool head. I firmly believe that everything will be resolved in the near future. Good luck. ☘️

Yes, I've been patient for 8 days, I just don't know how it works, thanks for the answer.

You're to be commended for staying patient. We give casinos 14 days to sort out the process of the withdrawal and KYC as casinos take care of it. So I'd say there's no need to be skeptical right away. 

However, you also have an open complaint, so if it takes longer and the casino stops responding and doesn't give you any updates, our team will try to help you after that time. For now, all we can do is wait. 🙂

Okay, perfect, thanks, then I'll just wait for a few days. Thank you in advance for that, I hope we can do it before the 14 days. If not, I would also like to thank you for your help. Greetings Christopher

Hi Chris, I can assure you, the money is coming. However, sometimes you really have to wait 3 weeks. You can kink live chat. The same phrases over and over again.

Hey bigboss528 thanks for the answer, it's not exactly nice but it reassures me that at least it's coming. I just have to be patient

You're welcome, we're glad if we can help, but even better if it doesn't have to turn out that the player files a complaint, but eventually things will be resolved by then.

Anyway, let us know if you get a new response from the casino or if anything changes. 

I'll be waiting. 😉

Thanks, yes I will share it.

No problem, I will wait and hope that everything will turn out well. ☘️