The player from Germany had experienced delays in receiving a payout confirmation from the online casino. He had been initially told it would take two days, but after seven days, he was still waiting. The casino had reassured him that they had all the necessary documents and it was just a matter of time before the transaction was processed. The player had reached out to the Complaints Team for assistance. The issue was resolved when the player received his money. We had marked the complaint as 'resolved' in our system.
Slotimo Casino - Player encounters a payout confirmation delay.
Amount: €900
Slotimo Casino
Safety Index:Below averageSafety Index
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5.1
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
I have been waiting for a payout confirmation for four days now, and initially, it was said it would take two days. Now, I keep getting put off and told in the live chat that my transaction will be handled as quickly as possible.
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1 year ago
Dear Chris2707k,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
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1 year ago
Translation
Hello, I've been waiting 7 days now and I was just told again in the chat that they have all my documents and it's only a matter of time before they move on and I should be patient. So I would ask you if you can't do something now because you can see from the other complaints that you are delaying it until something is done. Thank you in advance, kind regards
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1 year ago
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Money was here today thanks for the answers and help.
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1 year ago
Dear Chris2707k,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards
Veronika
Casino.Guru
