Slotimo Casino - general discussion (page 4)

I can't recommend playing here. I won money and no longer receive any messages about my verification and my withdrawal.

Hey, when did you submit the withdrawal and start the account verification ? Have you sent any verification documents to the casino yet ? Without successfully completing this process it will not be possible to withdraw, so it will be important that the casino gets back to you with what it needs from you and that it is accepted. How long has it been since the casino contacted you ? 

Let me know so we can try to help if possible. 

I deposited and had an active bonus. Won the first bet which changed all funds to "sport bonus". I had to place enough bets in order to clear the bonus which is normal. At the end, when I was at 98% of the bonus and had several bets running, I received notifications about the bonus being completed and my running bets canceled. Here is the problem - the money from the canceled bets was not returned to my balance, they simply took it.

Have you contacted the support team regarding this? Why would they take the money?🤔

I am sorry that we can not be of any help here, unfortunately, as it is related to sports betting, but if you need some sites where they can help you, we can recommend a few. Just let us know, please.

If you can recommend some sites that could help that would be great!

Sure, I can. Here you are:

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

Let us know, please, if it was helpful.

I would like to make a complaint but I can't proceed because I can't select slotimo casino.

I won a huge amount between March 1 and 7! I submitted all the documents they asked for by March 9! On March 12 I received an email saying that my account was restricted due to a review, and I can't even log in! I wrote another email on March 18! I haven't received any response since! It's over 10 million!

Hi, if you're having trouble verifying your account, I understand you're frustrated. On the other hand, if the casino hasn't received an update yet, they probably don't have anything to tell you. We give casinos 14 days to resolve this kind of situation, so I’d probably recommend filing a complaint at this stage.

If you can’t open a complaint just because you can’t find the casino, that’s not a problem—select the option "I don’t know the casino" and write in the text which one you’re specifically referring to. Our team will then make the necessary changes. Alternatively, select another casino that you see there, but describe the problem and specify which casino is involved in your case. 

This was their last reply! No response to emails for a week!

Yes, it's just a general matter and an email that doesn't say much. In any case, we'll have to wait and see what happens, and I've already told you that lodging a complaint is an option. But patience will be very important. 

I filed a complaint! But it is still under review!

I know, our team has to get to it. 🙂

Just patience please.

The complaint was accepted! What should I do now? I wrote down what the expert asked for! But two days ago it says under review! Have you contacted Slotimo casino yet?

Here in this guide, you can find all what you can expect from the complaint process. 🙂

If you have more questions, I will gladly answer them.