Scatterhall Casino - general discussion (page 11)

At the moment the payouts are going great, I still have some open but I think it will be paid out today! It's going really well at scatterhall and they're trying really hard to accommodate everyone!

Dear Casinoguru team, I would like to ask you how it can be that I was redirected incorrectly after making a deposit at Scatterhall and it appears: Bad Gateway Wild Pharaoh. Unfortunately, I didn't take a screenshot, but I'm certainly not telling fairy tales here. You can also see the bonuses and the live chat times, it's exactly the same as in Wild Pharaoh! I asked in the chat if they were related to Wild Pharaoh, but was immediately blocked, but shortly afterwards the head of affiliate August Berger wrote sry here, they just get a 50 euro bonus and the account is open again. It's just that I don't write a review.....

And dear Casinoguru team, how can a casino give a 200% bonus on every deposit? I haven't even come close to experiencing that in 8 years of online gaming. Because what can only go wrong with things. And where is the player protection in this casino. Had my account permanently closed via chat without reopening and was able to reopen it immediately without cooling off. Or a deposit limit could be deleted immediately without cooling off. The Head of Affiliate wrote me that if you want a no deposit bonus, clear your deposit limit via chat and then request the bonus directly in chat...no words

And as the latter dear Casinoguru team, why does Scatterhall always need the usernames they always request here in the thread? I tell them they only pay out those who complain publicly and they use the usernames to localize them. You wouldn't need usernames if the casino just paid everyone out. How do you see the Casinoguru team?

Dear TinoElina,

As Scatterhall, we are delighted to hear that our payouts are going great and that we are able to accommodate our users to the best of our abilities. We understand that timely and reliable payments are important to our users, and we always strive to process payments as quickly and efficiently as possible.

We would like to remind our users that payments are typically only processed on weekdays, Monday to Friday, and excluding bank holidays. Therefore, it's possible that payments may not be processed until the next business day if today happens to be a bank holiday in your location or in the location of the payment processor.

However, assuming that today is a regular business day, we are committed to processing payments as per our standard processing timelines. If you experience any issues or delays with your payment, please don't hesitate to reach out to our support team for assistance. We appreciate your continued trust and support in Scatterhall.

Sincerely,

Scatterhall

Everything is great ☺️ thank you

Hello yasin61

First, it would be good to present such a screenshot.

Additionally, as an independent company, we can't answer such a question. We review casinos we do not investigate payment options settings. If you present proof, the casino should explain instead. I guess it is obvious to all of us.

I'm not saying there are no similarities. We, same as you, do not have any proof saying the casino has anything to do with another. If you come across any - post it here or send it all as an update:

I see lots of satisfied players. Ask the casino about their motivations, but I think such a level of support is special. So far, there has not been such an active casino representative - as I can remember. Players benefit from such an approach, don't you think?

And how is it possible that you have not submitted the complaint yet, I wonder? Do that and we shall all see what was wrong and who is wrong. This is the same advice I give every complaining player.

Start right away, please:

https://casino.guru/complaints

Next payout was processed very quickly again 👍 without asking etc...

I would also like to mention that I never had to give my nickname - and my withdrawals are now processed within 2 days!

still from me 👍 for Scatterhall - 100% recommendation from me

Dear Marzi,

Thank you so much for taking the time to provide us with your friendly and positive feedback. We really appreciate it when our players share their experiences with us, and we're thrilled to hear that you've had a great time on our platform.

In some cases, it is helpful for us to have a username associated with a player's account to assist them faster. We always strive to quickly identify and resolve any issues or problems our players may encounter on our platform, and having a username readily available can help us expedite the process. So, if you ever need our support team's assistance, please provide us with your username so we can locate your account and provide you with the best possible assistance.

If you ever need any further assistance or have any other questions, please don't hesitate to reach out to us. We're always here to help and are committed to providing the best possible experience for our players.

Thanks again for your feedback, and we look forward to continuing to provide you with a great gaming experience.

Best regards,

Scatterhall

For me it takes longer. The last 500€ are waiting for release. I get emails with bonus offers every day, but of course I don't pay in until everything has been paid out. The live chat only refers back to the terms and conditions that it can take longer than 1-2 days. But always? I hope everything is going well now.

That with the 27th probably didn't work out that way, I'll wait and see if something else happens 🙂

Hi Nero,

I hope this message finds you well. I wanted to inform you that your payment was processed and sent yesterday, and it should be with you this afternoon, as confirmed by our finance team.

We apologise for any inconvenience caused by the delay in processing your payment. Please rest assured that we are working to improve our processes to ensure timely payments in the future.

Thank you for your patience and understanding in this matter. If you have any further questions or concerns, please do not hesitate to contact us.

Best regards,

Scatterhall

Dear asgard18,

We are pleased to inform you that your entire balance has been resolved and paid out in full. We apologise for any inconvenience caused by the delay due to system issues in the past couple of weeks.

We understand that waiting for your funds to be processed can be frustrating, and we want to assure you that we take our responsibility to provide timely and efficient service very seriously. We are continually working to improve our systems to ensure that such issues do not arise in the future.

We would like to thank you for choosing our casino, and we hope that you will continue to enjoy the wide range of games and services we have to offer. If you have any further questions or concerns, please do not hesitate to contact us.

Thank you again for your patience and understanding.

Best regards,

Scatterhall

Filed a complaint

That's good. Now the complaint team will look into it and proceed further.

Thank you for being responsive.

Dear Guru and Complaint Team,

Thank you for bringing this matter to our attention. We have thoroughly investigated and can confirm that the player in question no longer has an account with either of our brands. Furthermore, we would like to inform you that no account will ever be opened again for this player in the future.

We would like to clarify that we provided the player with a bonus as a gesture of goodwill due to a failed bonus code. However, it appears that the player repeatedly requested for more and more bonuses, which we have provided on multiple occasions. We do not condone any attempt to blackmail us, and any such action by the player will be dealt with by our legal team.

We take our responsibility to provide a fair and transparent gaming experience seriously, and we will not tolerate any fraudulent or abusive behaviour from our players. We appreciate your cooperation in this matter and remain committed to upholding the highest standards of integrity and fairness in our operations.

Best regards,

Scatterhall

Good day,

I've been waiting for the payments of 500 euros each since February 16th, 2023 and February 27th, 2023. These were approved by email. Unfortunately, I have not booked any money into my bank account. My profit is from January 2023, since then only 2 of the 4 payouts have worked and have also arrived in my bank account. This is very annoying. I ask Scatter hall to check this out.

Username : Xarocks

Update: one of the 2 payments has now arrived on my account, 500 euros are still missing

I have requested 3 payouts in the last 6 days - today I received all 3 payouts - I think it's great that the Scatterhall is now working so well with the payouts 👍

I hope my next ones will be processed as quickly - I'll definitely let you hear from me again

still for everyone who has doubts about Scatterhall - I think it is one of the best casinos currently available