Scatterhall Casino - general discussion (page 12)

Dear Xarocks,

Thank you for bringing up your username and reaching out to us. We understand that there have been some delays in your payments, and we apologise for any inconvenience this may have caused.

I can inform you that your  past withdrawals from Feb 16th and Feb 27th have been paid, and I have requested proof of payment, which I will send to your email shortly.

Moreover, the remaining balance, and I would like to assure you that we will process it as per your request.

Additionally, I would like to clarify the withdrawal process. Once a withdrawal is initiated, it may take up to 24 hours to enter the processing stage, depending on the time of withdrawal. After entering the processing stage, the payment is sent to the payment system for payout, and bank transfers can take anywhere from 1-5 business days.

We appreciate your understanding regarding the backlog due to some system issues, and we value you as a player. We wish you all the best and hope you enjoy your experience at our casino.

Best regards,

Scatterhall

Where did I blackmail her?😂 and which legal team???? Please stop talking about blackmail or anything else. If you give bonuses you can decide that yourself or am I the casino owner. No casino can afford 200% every day, not even mathematically... something is wrong.

Dear Yasin61,

When you tell someone that you will post something bad about them if they don't give you a bonus, it is already considered blackmail. This is because you are using threatening or coercive tactics to force someone to give you something that they would not have otherwise given you willingly.

By threatening to post something bad about the person, you are essentially using their fear of humiliation or damage to their reputation as leverage to get what you want. This is a clear violation of their personal rights and is considered illegal in most countries.

It's important to remember that blackmail is a serious crime, and if you engage in such behaviour, you could face severe legal consequences. Instead of resorting to blackmail, it's always better to communicate your concerns or requests in a respectful and professional manner. If you feel that you deserve a bonus or a raise, you can discuss this with your employer or manager and make a case for why you believe you should receive it. But threatening or blackmailing them is not the right way to go about it.

Regards,

Scatterhall

Don't lie, I never said! Swear on your family that you have nothing to do with Wild Pharaoh. That would be interesting😉I know the truth;😉 Oh and higher they stir up the mimimi of blackmail leverage etc. The players are the victims not them and it's still coming out😉🙂

The community on Gamble Joe also knows about them😉 some of them have already made up their own minds😉

Just a note:

To anyone concerned, the whole complaint is available here.

yasin61 complains about Scatterhall Casino

Yes, nice, thank you for mentioning it. I wrote you a very important email privately, I hope you take issues like data protection seriously😉

So I have received all payments so far and everything is going very quickly at the moment! I have to say that I'm just satisfied with how things are going at @scatterhall, the games are great, always nice bonuses and the payouts are coming to the account very quickly at the moment! So I assume it was really a problem with the payment provider before that!

Thanks scatterhall for the great bonuses and fast payouts!

for me at the moment the number one in terms of fun and support!

Hello Gmbl,

It's important for users to provide their username in order for us to assist them effectively on this platform. As mentioned about 1 week ago, if you wish to receive support here, you will need to provide your username since it seems to be different in our casino than on Guru. Without this information, I won't be able to access his account and help him with his concerns.

However, if you do not provide your username, the only support option available to him would be to use the live chat feature. The live chat support team can help with a variety of issues and will be able to assist him further.

I hope this helps!

Scatterhall

My email went to Kristina, check it out early, if personal data is published on your website, it's not ok, or what do you think of data protection. And it's clear to me why Scatterhall acts like this....

Dear Gmbl,

Thank you for your email and for providing us with your username. I am pleased to inform you that the payment has been sent to you today.

I apologise for any inconvenience caused by the backlog we are currently working through. Rest assured that we are doing everything we can to address the issue as quickly as possible.

To clarify the withdrawal process, please note that processing of withdrawals only takes place on business days. Once a withdrawal is initiated, it may take up to 24 hours to enter the processing stage, depending on the time it was requested. Once it enters the processing stage, the payment is sent to the payment system for payout. Please note that bank transfers may take anywhere from 1-5 business days to complete.

Please do not hesitate to contact us if you have any further questions or concerns.

Best regards,

Scatterhall

And why don't they post everyone else's messages who are complaining? Very very funny was the jet so important wow he filed a complaint also show all the payout problem complaints and post it here

Casinoguru Team I see the post in the complaint with my details is only visible to me/Scatterhall and them. That fits

100% same opinion 👍

and today my next payout was activated...

@ Scatterhall: it seems to me that the people who are upset here have a real problem with the game...

No problem at all.

We believe in transparency.

Sadly, I'm not the proper person to deal with your important email. Include that in your complaint, please. 🙂

That would be best.

Alternatively, mind this "update feature":

Just scroll down in the "overview tab" - it's under the positives/negatives/interesting facts.

The data team can surely handle that too.

We value privacy. If you ever feel more posts should be hidden in the complaint, don't hesitate to inform Kristina, please.

Glad to hear that! 🙂

On the other hand, I was just informed about the rising number of newly submitted complaints. I hope the casino will support all players in need. I guess it's time costly.

Check out the complaint section. Generally speaking, many players simply prefer submitting one without posting on the forum. Not everybody is as active as you. 😀

I'll keep everyone posted on how this is going and if things continue to go well with the payouts, but I don't think there will be any problems

Got my next payout today - it's really great at the moment 🙌

within 3 days payment processed and the money on the account

It can go on like this - thank you @ Scatterhall for changing something here 👍