Scatterhall Casino - general discussion (page 10)

I think somebody should be banned or something.

I've just given you a good advice for the future that you shouldn't cancel pending withdrawals and play for these funds again but you even don't realise that is a problem what could be really dangerous for you.

It's very strange that you signed yourself as a moron.

Jakub

May I ask you what the account entry on your elevator says for a payer? Accidentally Naudapay?

I feel like this website because it’s very helpful to know about many things.

Dear Rachal81,

I am sorry to hear that our apology did not satisfy your concerns regarding the issue with the payment system. However, I would like to clarify that our response was not directed towards you or any other player as you have mentioned. We understand your frustration with the delayed withdrawal process and we apologise for any inconvenience caused.

Regarding the use of name-calling in the thread, we kindly request that you refrain from doing so as it is not constructive and can be hurtful.

Additionally, we have noted your request for Casino Guru to step in and monitor the situation. We value our players and strive to maintain a fair and respectful gaming environment for everyone.

Thank you for bringing this to our attention.

Best regards,

Scatterhall

Hey Scatterhall,

My account username is slickfox.

I have made a deposit via Instant Bank Transfer.

The money has already been debited from my bank account and should already have arrived at your end.

In the past, this payment method has always been instantaneous, I even deposited with it a few minutes ago in another casino, and received my deposit within seconds, and I could play straight away.

It's now been over an hour and my balance has not updated.

Could you please check if you have received my payment?

It should 100% be there, since I used the Instant Banking payment method, and my banking app confirms as well that the payment was sent in real time.

Thank you for your help.

I would seek help if I were you, I think you have a game problem...

Dear Slickfox7,

Thank you for bringing this to our attention. We understand your concern and apologize for any inconvenience this may have caused you.

We have investigated the matter and found that we have not yet received the funds from your instant bank transfer. We understand that this is usually an instantaneous process, but at times there can be a delay in the processing time.

Rest assured, we are currently investigating the matter on our end and working to ensure that the funds are credited to your account as soon as possible. Please note that instant bank transfers can take up to 24 hours to process, although they are usually completed much faster.

We appreciate your patience in this matter, and please be assured that we will keep you updated on the progress of your deposit. If you have any further concerns, please do not hesitate to contact us.

Thank you for choosing our casino, and we hope to have you playing soon.

Best regards,

Scatterhall

Just received my third payout of 500 euros. So I received 1,500 euros within seven days.

Good job! Thank you @ Scatterhall Casino

Hi Seb1986,

It's great to hear that you received three payouts. While it's always important to gamble responsibly, it's nice to have a bit of luck on your side. We hope that you continue to enjoy your time at Scatterhall Casino and have many more positive experiences in the future.

Sincerely,

Scatterhall

Do you only pay out certain players quickly? 🙁

In the beginning, the withdrawal was fast

Now I can't say it

Although why?

Nick is the same

Hi ovaaal,

I hope this message finds you well. I wanted to update you on the status of your payment. I'm happy to inform you that your payment has been processed and should be with you very soon.

I understand the importance of timely payments, and I apologise for any inconvenience caused by the delay in processing. Also,  my lack of response may have caused some inconvenience, and for that, I am truly sorry.

If there is anything else I can assist you with, please do not hesitate to reach out to me.

We wish you the best of luck in our casino and hope you continue to enjoy your experience with us.

Sincerely,

Scatterhall

It's incredible, thank you very much, really one of the best casinos!

The recoil of the machines is excellent

Support is always in touch

Payouts are pretty fast

Cool

My fifth and final withdrawal was processed on Friday. The other four are already noted on the account. The processing time for the last four payouts was, as stated, a maximum of 48 hours. However, the withdrawal limit of €2000 per week cannot be reached, rather €1000-1500. I would advise Scatterhall to change the system so that you can request a new payout every 24 hours. Given the current state of the casino, I can definitely recommend it.

By what system was the payout noted in your account and how long did you have to wait from confirmation by the casino to being posted to your bank account?

NaudaPay Limited, once four working days and the rest between one and two.

Unfortunately I've been waiting since 9.2 for the payout to be approved, but nothing ever arrived. Support chat didn't work at all. Just wait for email traffic, we're working on it right now... otherwise top casino if the problem with payout wasn't there

I've been waiting for me since February 9th

Dear Nero,

I would like to apologise for the delay in addressing your issue. We have been experiencing some system issues recently which have caused a backlog of requests, but please be assured that we are working diligently to resolve them as quickly as possible.

To assist you with your issue, could you kindly provide me with your player username so that I can look into it further? Once I have this information, we will be able to prioritise your request and provide you with the assistance you require.

Thank you for your patience and understanding.

Best regards,

Scatterhall

Thanks for the reply this would be polyart

Dear Nero,

I hope this message finds you well. I wanted to reach out to you regarding a recent withdrawal that was processed on February 7th, 2023, in the amount of 300 euro. We have been conducting further investigation into this transaction and have discovered that the funds were returned to us.

However, I am happy to inform you that the funds have been sent out again just a few moments ago, and should be credited to your bank account by tomorrow afternoon, Monday, February 27th, 2023.

I apologise for any inconvenience this may have caused you and thank you for your patience and understanding throughout this process. We value your patronage and appreciate your loyalty to our casino. If you have any further questions or concerns, please do not hesitate to reach out to us.

Thank you for playing at our casino.

Best regards,

Scatterhall