Scatterhall Casino - general discussion (page 9)

Another payment went out last night, it's fun at that speed, thanks @ scatterhall

Do you pay it into your bank account? If so, how long does it take until it is successfully booked?

I had a bank transfer between instant and 4 working days

Can I withdraw my winnings if it's my first game and a small amount?

Hello Leonmed,

Yes, you can withdraw your winnings from our casino. However, please note that the minimum withdrawal amount is 50 euro. Additionally, whether or not you can withdraw your winnings will depend on whether or not you used a bonus and if you have any remaining wagering requirements on your account.

It's also important to note that if you made a standard deposit without using a bonus, you will need to wager the deposited amount at least once before you can make a withdrawal. This requirement is in line with The Anti-Money Laundering Act of 2002, which requires online casinos to verify the identity of their customers and take steps to prevent money laundering.

So, if you have met all the necessary requirements and your winnings exceed the minimum withdrawal amount, you should be able to withdraw your winnings from our casino. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team for assistance.

Best regards,

Scatterhall

Hi TinoElina,

Thank you for sharing the positive feedback with us! We're thrilled to hear that you're enjoying the speed of our payment system. We strive to provide a fast and efficient service for all our users, and your feedback is much appreciated. If you have any further comments or suggestions, please don't hesitate to let us know. Thank you for being a valued member of our community!

Thank you,

Scatterhall

I have just sent you an e-mail. Could you check it please? My username is rekin777.

Dear Mixer,

I apologise for the delay in processing your payout due to the system issues we experienced at our casino in the past few weeks. I understand that this has caused frustration for you, and I want to assure you that we are working hard to process your payment as soon as possible.

I want to thank you for your patience and understanding during this time. We value you as a customer and appreciate your loyalty to our casino. Please know that we are taking all necessary steps to ensure that this issue does not happen again in the future.

Furthermore, I am pleased to inform you that your next payout will be processed very soon. We understand the importance of timely payouts, and we are committed to providing our customers with the best possible service.

If you have any further questions or concerns, please do not hesitate to contact our customer service team. We are here to assist you and provide you with the information you need.

Once again, please accept our sincerest apologies for any inconvenience caused. We hope to continue serving you and providing you with the best gaming experience possible.

Sincerely,

Scatterhall

I'm waiting then. Thank you for your response.

My withdrawal has just been accepted and I'm waiting for arrival of my money. Thank you. I've just requested a withdrawal on Spinpirate as well. I would be grateful if you could help me to speed up the process also in this case.

And what, so it was possible? 🙂

I wouldn't mind speeding up the withdrawal process either...

May I ask what the payer's name is on the bank statement?!

PLEASE BEFORE YOU SIGN UP READ . .

This casino is NOT good.

I asked to be excluded (which they did) then I asked for it to be opened again (which they did ) NO questions asked.

You need to read the T&C first.

You can only withdraw £500 maximum £2000 per week but please done expect to be able to do this.

They leave you waiting for days and you can't withdraw anymore until the other withdrawal is done.

The live chat is quick to respond but they are totally useless just get a copy and paste from the T&Cs Or the famous "I hope it will done soon"

This casino domestic follow responsible gambling AT ALL !

when a player asks to be excluded they shouldn't be able to open the account again that's the whole point in excluding.

I was NEVER asked to complete the verification process even though it states in the T&Cs after £2000 they will..

And when I did complete the verification (off my own back) it took 5 days before that was done.

You will NEVER get your winnings

IF YOU A HAPPY TO JUST GIVE YOUR MONEY AWAY THEN GO AHEAD AND PLAY HERE BUT PLEASE IF YOU WANT TO PLAY GO FIND A BETTER CASINO WHICH ISNT JUST OUT TO TAKE YOUR HARD EARNED MONEY.

Dear Rachal81,

Thank you for bringing your concerns to our attention. We apologise for any inconvenience caused by our system payment issues in the past weeks and understand your frustration regarding your account being reopened without proper questioning. We appreciate your feedback and would like to inform you that our customer service team is always available to help with any questions or concerns.

Regarding your withdrawal, we are sorry to hear that you cancelled it and spent it on Iron Grill. Please note that we do have a KYC process before cashouts, and we have your ID, photo with ID, and proof of address on file. As stated in our General Terms and Conditions, section 4.2.2, KYC procedures shall be undertaken upon a user reaching the amount of one hundred Euros (€100) in withdrawals, whether such threshold was reached in a single transaction or a series of transactions within a rolling period of one hundred and eighty days (180). Notwithstanding this, we reserve the right to conduct KYC procedures even prior to such threshold being met.

We take our responsibility towards responsible gambling very seriously, and we strongly advise our players to read and understand our terms and conditions before signing up. We apologise for the bad experience you had in our casino, and we want to assure you that your account has been permanently closed and will not be reopened by us. Your KYC data has been removed in connection with the permanent account closure. Please note that this closure only applies to Scatterhall and is not valid for any of our other brands.

Here is the link to our General Terms and Conditions: https://scatterhall.com/terms-and-conditions/

We understand your frustration, and we will take your feedback into consideration as we continue to improve our services. Thank you for choosing our casino, and we hope that you will give us another chance in the future. If you have any further concerns, please do not hesitate to contact us via live chat or email.

Best regards,

Scatterhall

WHAT A LOAD OF RUBBISH !!!

you told another player the same thing about your issue with your system .

I have tried to make a withdrawal on a number of occasions but you took so long, yes i did cancel the withdrawal because u take so long and they were just "pending" and I wasn't going to deposit any more money .

I stand by what I said in first post

PLEASE READ BEFORE DEPOSITING AT THIS CASINO ...

If just one person takes notes and doesn't sign up it will one less person you can steal from...

Dear Scatterhall,

I can't understand the frustration of other users at all - I had problems or delays in the payout at the beginning, but they apologized and since then it's been going very well

I would like to mention here - that all employees are always friendly in the chat and yesterday I made another payment which was processed today ...

therefore for all casino lovers - I can recommend the casino 100% - whether it is a problem for someone that you can only pay out 500 must be decided by yourself...

from me 👍 for you

Thanks Mario

I agree with him ! I can not understand the resentment of some , but it must be the frustration because they lost money !

Scatterhall and Spinpiratecasino are really recommended

That's how it is, those who have a problem get upset here...

I don't think it's fair to blame the casino if you can't control yourself so I'm posting this...

What are you talking about? As some people have already mentioned before, the proccessing of withdrawals has taken longer time lately but nobody steal any money from anybody here. This is a good casino.

It only should be a lesson for you that you shouldn't cancel pending withdrawals and play for these funds again. It's one of the rules in responsible gambling.