ROLR Casino - general discussion

If you want to discuss anything related to ROLR Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

dont play here

only thing i have done here is deposit and deposit got freespins 1 time and even the balance in your wallet can show u how much u win before u even start the freespins wich is making me very sceptical dont play here !

Greetings,

ROLR takes pride in being a global casino with a strong commitment to privacy and transparency. It's noteworthy to mention that your experience appears unique, as no other player has reported such an issue. We can confidently state that your wallet does not pre-determine or display potential wins or losses.

It's possible there might be some misunderstanding regarding your concern. However, we are eager to address and resolve any issues you encounter while using ROLR.

Kindly reach out to us at team@rolr.io with details of the challenge you experienced, and we'll strive to rectify it promptly.

Warm regards,

ROLR Team

Hm, that's quite strange when you describe a similar case. Something like that is probably quite rare for a player to encounter. Anyway, If you communicate with the casino, would it be possible for you to tell us what the casino replied to you ? I think it would be worth at least trying and finding out what the problem was. What do you think ? 

Hello, are you by any chance the casino representative? If so, please check these rules:

https://casino.guru/forum/bonuses-and-promotions/rules-for-casino-representatives-adding-promotions

Thank you

My balance gets predetermed results so don’t come here and tell me that this has a reasonable explaination

wen I press spin I can see the wallet atiher gets bigger or smaller even before the spin ends even before I get freespins the winnings shows in my wallet right before I start it so I’m never gone play at your casino and if u don’t answer casino guru if u are the owner or respond no one is gone play at your rogue casino

If I understand correctly: you take a free spins bonus on a slot and the results of the free spins are paid right away without you even entering the free spins? This is the very first time I see this happening and I take a lot of free spins bonuses, I suppose when we make use of a free spins bonus there are already results before we enter the game, but in order for the winnings to be credited to our balance we must finish the free spins and maybe your account is bugged and it skips all these steps and the winnings are credited right away (?)

Also, what is the provider of the games where the free spins are being given? Maybe this is a problem on the game provider's behalf? I'm just trying to reach a reasonable explanation because this is the very first time I see a case like this

Hello,

We understand your concerns and truly wish to address the situation you've described. Please know that the outcome of each spin is determined by your action and neither the casino nor the provider has any influence over it.

We believe there might be a slight miscommunication or misunderstanding here, perhaps related to a brief delay in balance updates.

The scenario you've outlined is unprecedented in the industry and, to our knowledge, implausible. We genuinely want to help clarify any confusion, but it seems there's been a challenge in establishing direct communication. Our intention is never to dismiss concerns but to understand and address them.

We're transparent in our operations. If you could provide screenshots or a brief video capturing the issue, here, publicly, it would greatly assist us in understanding and resolving it.

Warm Regards,

ROLR Team

I was just trying to understand the situation, because I haven't come across anything like this before, so I could certainly use some explanation from the casino, which of course could be forthcoming if you reply. I would just add that we are not a casino, but we do provide the world's biggest source of information about online casinos.

So how about replying to the casino representative to clarify the situation ? 

I have to say I LOVE this casino so far. I will leave a detailed review tonight but so far I think it is my new go to casino. If you notice your funds changing it is because the funds in your casino account are acting as if they are on the exchange so they will go up and down with the market which I, personally, LOVE. The reason I withdraw a lot at casinos (which they don't like, understandably) is because I like to keep my Crypto on the exchange when I am not playing so here I don't have to keep withdrawing to do that, I can just let it sit in the casino. Of course, this could be good or bad depending on the market but I prefer it very much this way! I am assuming this is why the previous commenter saw the funds go up and down...It was the market, not predetermined spins.

Thank you very much for your thoughtful feedback and review, Nightgypsie.

If you've been following the comments like I have, you might've noticed the player didn't really dive into details about those "predetermined bets". It always helps to get the full picture, doesn't it? :)

We're so happy you enjoyed your time on ROLR and are looking forward to more fun together. Keep on rolling!

Warm regards,

ROLR Team

Hi there. I am the player at your Rolr site. I love play there but please clarify how much time takes a withdraw? Im asking because support told me it takes an hour or even less but all the time takes more the 24 hours. Please clarify. Thank you so much.

Hello, we sincerely regret any misunderstanding that may have occurred. To clarify, the majority of withdrawal requests are typically processed within less than an hour. However, there can be instances where additional verifications or a high volume of requests may extend this timeframe to up to 24 hours. We want to assure you that your funds should already be in your wallet. We apologize for any inconvenience caused by these delays.

That never happen. My Last payouts took mote then 15 hours and the Last one took almost 48 hours. For that reason i closed my account. I believe one day the payout dont reach my account. Sorry but when site says one thing and then make another...i really dont like it!

Hello everyone,

At ROLR we are committed to continuous improvement and innovation, guided by the valuable feedback we receive from you, our esteemed users. This being said, our team has been diligently working to revamp the ROLR website. Now, we're thrilled to unveil a sleeker design, user-friendly interfaces, and a host of new features and functionalities, all aimed at enriching your experience with us.

Take a moment to explore the updated design, promotions, functionalities, and new features on ROLR Casino.

We'd love to hear your thoughts on these updates. Your feedback is extremely valuable to us.

Warm Regards,

ROLR Team

ROLR Casino has not paid out a $60 win for more than 3 days, although my deposit was $20 and I did not use any bonuses!!! The support team responds every day that they have sent a request to their finance department and need to wait, and every day I get the same response! I do not advise anyone to play at this casino, because if they cannot pay $ 60 during, as they say, within 1 hour and no longer than 24 hours, then you should not even try to win more amounts from them!!!

Hello. Sorry to hear that, this must be really an unpleasant situation. You know what, though? Maybe somebody from the casino representatives will reach out to you right here on forum and we could potentially find out some more information😉.

May I ask if you have been fully verified in this casino? Was this your first withdrawal request?

Hey Haper,

We're so sorry for the delay. As outlined in our terms of service, we strive to approve all withdrawals within 24 hours. However, as a low-kyc casino, we face a higher than usual number of fraud attempts, necessitating extra checks. These can occasionally slow down the processing time in our financial department, and we sincerely apologize for any inconvenience caused. Your transaction has now been approved, and the funds should already be in your wallet.

Warm Regards,

ROLR Team

I make a second withdrawal at this casino and it has been going on for more than 7 days, only $100!!!They accept payments instantly, but make withdrawals when they want, or do not do it at all. It is useless to contact support, they only say that this is not their concern, but the concern of the financial department, which is always checking payments. I have a feeling that I will be waiting for the next payment for several months or a year... I absolutely advise no one to use this casino.

Hello there. May I ask about your first withdrawal, please? Was it successful at the end? I saw the casino has replied to you, and explained the situation before. Hopefully it'll be like that this time as well and your issue will be solved directly with the casino. It is a good sign when a casino representative is willing to help their players even thru our forum, don't you think so?