ROLR Casino Review

The player from Louisiana had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. After communicating with the Complaints Team, the player confirmed that he had received his withdrawal. However, he also noted that the casino's site appeared to be down. The Complaints Team confirmed that the casino seemed to be closed, but since the player's remaining balance had been paid, they marked the complaint as 'resolved'.

The player from Germany had experienced a withdrawal error and had reached out to the casino's support team. He had been assured of contact from the financial department, however, no communication was received after two days, which left the issue unresolved. The player, who had not previously made successful withdrawals or passed KYC verification at this casino, revealed that his account had later been banned due to alleged fraudulent activity in the Live Casino section. Despite his denial of such actions, the player's account remained blocked. We had attempted to gather more information from the player to further investigate, but he failed to respond, leading to the rejection of the complaint.

The player from Iowa had won after making several deposits at a casino and attempted a withdrawal using LTC. Despite being assured that it would be processed in an hour, she hadn't received a response to her emails and chats, failing to get assistance from the casino's staff. After the player had contacted the Complaints Team, they had advised her to be patient and wait for 14 days before submitting a complaint. However, even after 14 days, the casino had not processed her withdrawal. The casino had informed her that her withdrawal was still under verification and had cited their terms and conditions regarding withdrawal delays. Despite the Complaints Team's efforts to contact the casino, there had been no response. The situation was further complicated when the casino's website stopped working, leading to suspicions that it had closed. The Complaints Team had marked the complaint as 'unresolved' due to the casino's lack of cooperation.

The player from Bulgaria had deposited $100 into ROLR Casino, received a bonus, and had a balance of $5,000 after fulfilling wagering requirements. However, his winnings were confiscated without a valid reason, despite his compliance with the Terms and Conditions. The casino failed to respond within the set time frame. As a result, we were forced to close the complaint as 'unresolved', which negatively impacted the casino's rating.

The player from Montenegro had claimed slow withdrawals from a casino since December 2023, but as of December 20th, they had stopped receiving any withdrawals with a balance of 4.4 ETH still in the casino. The player had confirmed making successful withdrawals before, without the use of bonus balance, and that the casino had not asked for KYC verification. Despite the player's multiple attempts to contact the casino, they had only received generic responses about issues with withdrawals. We had invited the casino to the conversation, but they did not respond. As the casino was operating without a valid license and didn't refer to any ADR service, we unfortunately had to mark the complaint as 'unresolved', which could have negatively affected the casino's rating.

The player from the Czech Republic had a complaint about a new rule at an online casino which capped winnings at x2 the deposit when a bonus was applied. After withdrawing 1 ETH, the player alleged that all other winnings were wrongfully taken. The player maintained they won from the real balance after cancelling a bonus. Despite our attempts to resolve the issue, the casino did not respond to our inquiries. As a result, we were compelled to close the complaint as 'unresolved'.

The player from Japan had reported a delay in processing his $4,000 withdrawal from an online casino. He had submitted his documents for assurance even though KYC was not required. The casino had promised a one-hour processing time, but 10 days passed due to a high volume of transactions. However, the player later confirmed that he had received his money. In response, the casino had apologized for the inconvenience, attributing the delay to an unexpected surge in transaction volumes and the holiday season. We had then marked the complaint as 'resolved'.

The player from the United States had utilized a 300% bonus offer and won approximately $1000. He had encountered issues when he requested a withdrawal and was informed about a 10x maximum limit on withdrawals due to the use of a welcome bonus. His balance had not been adjusted accordingly and his withdrawal transactions were not processed. Despite multiple attempts to contact support, he had received no responses. After our intervention, the issue had been successfully resolved with the casino reaching out to the player and transferring his winnings.

A player from Switzerland deposited $400 and received a bonus. Despite placing bets and increasing balance to $3k, the wager remained at 0%. The casino declined the player's request to cancel the bonus and withdraw the real money, effectively leaving the player unable to cash out. Since the player lost all his balance, we had to reject the complaint.

The player from Russia had deposited 250usdt and won 800usdt. When he had tried to withdraw his winnings, the casino had requested KYC verification and subsequently blocked his account, accusing him of abuse. The casino had justified their actions by stating that the player's country was on their list of restricted territories and had suspected him of fraudulent activities. The player had countered that Russia was not a restricted country when he registered and had claimed he had proof of the casino allowing the use of VPN to bypass geo-restrictions. We had attempted to gather more information from the player, but he had not responded to our queries. Thus, we had no choice but to reject the complaint due to the lack of response from the player.