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Rollino Casino - general discussion (page 5)

1 year ago by frabello40
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1 year ago

file

Yes, that's fine if these sections are included in the review😉


It's all well and good that they blocked the €1000 from me and advocated the 5x rule.

But the fact that I won with this money (real cash) and they canceled the payout again is more than unfair.


I even asked in the chat and they said everything was fine, you could win more with the real cash and have it paid out. I no longer had the bonus at that point.


There is nothing about this in the terms either


Ps: They are probably changing the terms now, but it remains the same that €400 was deleted by me...

Automatic translation:
1 year ago

Hi, it seems pretty unfair to me too, to tell you the truth, especially if you played with real money.  

But I hope that you will be able to fix it with the help of the complaint that you have filed. The casino has already responded once, so I hope that when it comes to it they will do it again and everything will be solved. 

Anyway, I'm also curious about the Terms and Conditions you mentioned if they will change. 

Finally, be sure to let us know again if anything changes. For now we will wait. 

1 year ago

Hi guys! I think you just need to take a break and take a break, it's just a casino and luck

1 year ago

Yes, sometimes it's best to take a break. But I think that problems which arise have to be solved, especially when something happens that is not fair. But in general, yes, it's always about luck when it comes to the casino. 🙂

nix1
1 year ago

Hello,


In relation to your concerns about the bonus terms, please note that after losing the real balance, you played with the bonus balance. As per our bonus terms (https://rollino.co/en/page/bonus-terms, rule 1.3), winnings while wagering the bonus have a max cashout of 5 times the bonus amount. For that reason the excess was voided. You can find more detailed information inside your complaint section.


Best Regards,

Rollino Team

Edited by author 1 year ago
1 year ago

Good night. You can pay in $ (pesos)

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Veritto77
1 year ago

Hi this is a question towards the casino whether you can deposit in this currency ? Or is your post about something else ? 

1 year ago

Hello, I made a deposit through astropay, which is one of the means that THEY HAVE enabled to deposit, I want to withdraw and astropay does not appear, only for cryptomenodes, I verified my wallet and it still tells me that I should deposit, if they have astropay as a deposit by who don't have astropay to withdraw?


my id PLAYER2532890


enjoy.stellar@gmail.com


diego vergara maldonado


Automatic translation:
enjoystellar
1 year ago

Hi there.

This is indeed a very good question, yet I would ask the casino. You are correct, though; it is common practice that the deposit method is more likely to be used for the withdrawal. But exclusions exist, and you've probably found one.

Well, let's see whether the casino representative will help us out with that. 🤔

enjoystellar
1 year ago

Dear enjoystellar, 


Thank you for reaching out. As of now, for our customers in Chile, the primary withdrawal method is via cryptocurrencies, even if deposits are made through Astropay. We're actively working on expanding our withdrawal methods and hope to offer more options soon. We appreciate your understanding and patience.  

1 year ago

Hello

I am facing the same problem with other players with this casino. I made a deposit for the amount of 143€ i received an email from neteller confirming the amount was sent to the casino, yet the amount never got added to my account balance.

I sent them multiple emails with the evidence of my transaction, the email i received from neteller confirming my successful payment and they said they are investigating my transaction.


I am afraid it is just another fraudulent online casino.


I am extremely frustrated I trusted them with my money.


zoi_p
1 year ago

Hi, I read your issue and I got to the complaint that you managed to open. The casino says there that your deposit was credited to your gaming account. Can you confirm if this has indeed happened here on the forum and in the complaint as well ?

1 year ago

I've been waiting for my payment since October 17th.

I even got this email.



Dear) ,

Congratulations on your win! We are pleased to inform you that your withdrawals will be made according to the following schedule:

the amount of 300 EUR will be paid out on October 19, 23.

Kind regards, Finance Department!

If you have any questions, we will be happy to help you via live chat or email


Unfortunately nothing happened today.

P.S. My player ID: PLAYER2391094



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igorwtk194
1 year ago

Hi, so when the casino told you when the money should arrive and it didn't, did you ask the support why this is so and what the problem was ? 

I don't think you need to panic yet and try to inquire in live chat and see what they answer. Would that be possible ?  

1 year ago

Live support says don't worry, the withdrawal is currently being processed.

And otherwise they won't say anything

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igorwtk194
1 year ago

I got it. So I would recommend to wait some more time and if any problems develop, you can update us. We give casinos 14 days to resolve the withdrawal issue, so you're just getting started. Anyway, I would be glad if you would share your new information with us if the money comes in. Good luck. ☘️😊

igorwtk194
1 year ago

Upon reviewing your account, it appears that there have been multiple withdrawal attempts which were subsequently cancelled shortly after initiation. Our financial team requires a certain amount of time to review and process each withdrawal request. 


To resolve this, we kindly ask that you initiate a withdrawal request and allow it to remain active without cancelling it. Once you've made this request, please give our financial team some time to review and process it. We understand the importance of timely payments and will do our best to expedite the review once the request is made.

Edited by author 1 year ago
1 year ago

Hello, I have been trying to withdraw, I already have the account validated, the withdrawal was accepted and after 2 days they sent me this:

file

Technical problems and now I wait again for the withdrawal to be accepted and never again, I'm feeling disappointed with this casino

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Joao26
1 year ago

Hello, I'm sorry to hear that you're having similar difficulties in the casino. I can see that technical problems are to blame. How long has your situation been going on? Have you tried entering your withdrawal again ? Did you use the same payment method or some other method ? I think the casino will try to help you at least with their answer as they have done with the players so far. 

Anyway, let me know if the re-withdrawal also failed or you managed to get your money.  

Jaro
1 year ago

I've already started making a new withdrawal but it's the weekend, I'll see what happens during the week and then let you know, payment methods are ok, I want to withdraw by bank transfer because I entered via ATM, now I have to wait until the week come and see. This survey was already accepted and went back, but I started surveying it again, let's see and then I'll give you information

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Joao26
1 year ago

I see! We will be here for further updates! 🤞🤞

With luck, it won't take long to find out.

1 year ago

At this point it's back to that way without being able to cancel the withdrawal, but it was before and they canceled it due to technical problems, now we just have to wait. file

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