ForumCasinosRollino Casino - general discussion

Rollino Casino - general discussion

1 year ago by frabello40
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1 year ago
If you want to discuss anything related to Rollino Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.
1 year ago

I made my first deposit through pix, my bank made the payment but the casino didn't credit the amount to my account... He stole it before playing. Do not enter this casino. They say the bank didn't do it, but I sent them the receipt but they ignore you. trash!

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frabello40
1 year ago

So that we can investigate this matter further, could you provide your username and the email address associated with your account? We will do our best to resolve this issue promptly.

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1 year ago

PLAYER2265013

frabello40@gmail.com

Fernando Luis Rabello

Attached is the proof of deposit. file

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Rollino Casino
1 year ago

PLAYER2265013

frabello40@gmail.com

Attached is the proof file

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frabello40
1 year ago

Hi, still your problem persists I see. I also noticed that you have filed a complaint regarding this particular situation. For the time being, all we can do is wait for the investigation to take place and for new information to come to light.

Anyway, I am certainly of the opinion that it is positive that the casino is trying to help resolve the situation and I hope that it will have a happy and unproblematic ending. 

Do you think you could update us when you receive any new information ? 

1 year ago

first, they made it difficult for me to verify documents, they asked me for a print, from a bank that does not allow taking a print of the screen, nubank. I had to take pictures from another device and even record a video to prove my account, now they canceled my withdrawal! file

I made a deposit via BTC (coinspaid_btc) and they canceled asking me to withdraw using the method I deposited! being that first I deposited in pix! now I requested via BTC which was my last deposited method! investing in this casino is still complicated, as they make it difficult in every way, both withdrawal and account verification! file

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Jaro
1 year ago

Yes... if you solve this situation, I change my opinion about the platform!

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frabello40
1 year ago

We will try to do everything in our power, but the solution depends on the casino as well. I hope everything will turn out well in the end. 🙂

Edited by author 1 year ago
leandrog532
1 year ago

Hi, I see you have a problem in the casino too. I would like to ask if I understand correctly and therefore if the verification process was successful even though it was complicated ? 

As far as the withdrawal is concerned, it is recommended that you withdraw the money in the same way as you deposited. 

However, if I could ask you, would you please let us know if you were able to withdraw using the other payment method recommended by the casino ? 

Jaro
1 year ago

so, as I said, first I deposited via pix, they asked me for a series of bank receipts, this was sent, I requested it in pix and it was cancelled, then I deposited it in BTC to withdraw in that same modality, this was my last withdrawal, so I requested it via BTC (coinspaid_btc) and they asked me to withdraw using coinspaid_ltc wallet (method that I don't know and method that I DIDN'T USE FOR DEPOSIT! you understand!? that is how am I going to withdraw from a method that I didn't deposit!? that is they are forcing me to deposit more or complicating the withdrawal so I can keep playing to lose! but I won't play I want my money!

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leandrog532
1 year ago

Hello, we've reviewed the situation you described, and I'm happy to confirm that your withdrawal has now been paid. You should be able to see the funds in your BTC wallet. As mentioned in Rollino's Terms and Conditions, users can initiate withdrawal requests using the payment method with which the last deposit was made. Thank you for your understanding, and we look forward to serving you again in the future.

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frabello40
1 year ago

Please rest assured that we are currently reviewing the details and working closely with our finance team to fully understand the circumstances. As soon as we receive any updates, we will notify you here immediately.

If you have any further questions or concerns in the meantime, please don't hesitate to contact us.

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Rollino Casino
1 year ago

it has been resolved, but improve this method of verification of yours is very rigid and complex! thank you anyway!


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1 year ago

so, as I said, first I deposited via pix, they asked me for a series of bank receipts, this was sent, I requested it in pix and it was cancelled, then I deposited it in BTC to withdraw in that same modality, this was my last withdrawal, so I requested it via BTC (coinspaid_btc) and they asked me to withdraw using coinspaid_ltc wallet (method that I don't know and method that I DIDN'T USE FOR DEPOSIT! you understand!? that is how am I going to withdraw from a method that I didn't deposit!? that is they are forcing me to deposit more or complicating the withdrawal so I can keep playing to lose! but I won't play I want my money!

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1 year ago

Of course I understand what you described. I can see from the casino's reply and your reply that you got your money in your account. 

Anyway, I am satisfied, since your situation was solved without a long wait and without more problems. It's certainly not nice to get into a situation like that, but if the casino cooperates as it did in this case, I think it's a positive thing. 

Perhaps the casino will also reconsider and take your observation into account as part of the verification process and could apply a simpler procedure in the future. So I think it's a win win situation for both parties. 

Once again, I am glad that you managed to get your funds and I wish you only pleasant experiences in the future. 🙂

Jaro
1 year ago

thanks! I hope they receive this feedback so that I can improve this requirement! and yes i have my money!

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leandrog532
1 year ago

Great. I think the casino could at least reconsider. 

I hope you do well. 😊


1 year ago

Could it be that they improve the payment method.... so far I have withdrawn the funds, it still hasn't dropped....I made the deposit via normal pix, it fell just right....I withdrew it the same way I deposited it.... For falls into the same account via pix.... Approved document I want to see it working

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1 year ago

Goodnight! So far I've requested the withdrawal but so far it hasn't landed on my pix, what should I do to receive it because I want the money in my account but so far nothing 🤷🏻‍♀️🤦🏻‍♀️ I hope everything goes well and the money comes to nothing.

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1 year ago

In fact, I'm having trouble withdrawing my account. I've already sent my documents 6 times. Selfie holding documents.... On the website it says that my account has been successfully approved, but so far nothing of my money has gone. file

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