frabello403 years ago
It happened to me too, I want to advise leaving Casino because they are made to take our money and put us at the bottom of the well... I'm going into treatment for this addiction, I'm almost losing my family too. Let's stay away from Casino Amigos if we want to get our lives back!
It happened to me too, I want to advise leaving Casino because they are made to take our money and put us at the bottom of the well... I'm going into treatment for this addiction, I'm almost losing my family too. Let's stay away from Casino Amigos if we want to get our lives back!
You managed to withdraw the funds.... I agree with you about the casino sinking and it's really complicated
Man, I just haven't stopped with casinos because in a way it helps me, I win more than I lose, unfortunately any addiction will destroy your life! But get away from it as soon as possible, when you're dominated it's gone!
Please rest assured that we are currently reviewing the details and working closely with our finance team to fully understand the circumstances. As soon as we receive any updates, we will notify you here immediately.
If you have any further questions or concerns in the meantime, please don't hesitate to contact us.
Hello there,
Could you possibly update this thread a bit? It seems other players are concerned too, and we could use your insight.
Thank you in advance.
Could it be that they improve the payment method.... so far I have withdrawn the funds, it still hasn't dropped....I made the deposit via normal pix, it fell just right....I withdrew it the same way I deposited it.... For falls into the same account via pix.... Approved document I want to see it working
Hello.
Since when is your withdrawal approved, please? 🤔
Any update from the casino regarding your payment?
The last thing said here on the forum is a week-old information yet the details are vague.
I would try the support, let us know how it went.
Goodnight! So far I've requested the withdrawal but so far it hasn't landed on my pix, what should I do to receive it because I want the money in my account but so far nothing 🤷🏻♀️🤦🏻♀️ I hope everything goes well and the money comes to nothing.
Hi there!
Could you also provide more details, especially some dates associated with the withdrawal, please?
We, for instance, allow casinos 14 full days to proceed with the verification and the payout. Thus I'm asking to learn more.
Let us know, please.
It happened to me too, I want to advise leaving Casino because they are made to take our money and put us at the bottom of the well... I'm going into treatment for this addiction, I'm almost losing my family too. Let's stay away from Casino Amigos if we want to get our lives back!
Just not sure how this is related to Casino Amigos, but I'm sorry for your mental condition. Stay strong, avoid playing!
In case you need support, mind this page:
I would like to leave here what I am going through with the Rollino casino. I won 100 spins on registration, Book of Books slot, 22.08.2023 04:36:56 ID 1707160967. Where I won $78.00 reais. I kept playing and was lucky enough to get 2 times X10 on Pragmatic slots 
The rollover was over $3,200.00. I managed to fulfill the rollover and I still had $1,369.00, but automatically when I fulfilled the rollover it dropped to $630.00. The allowed withdrawal is $500.00, so I wanted to test to see if the casino paid and I set to withdraw this amount, However, the site asked me to verify the documents, I followed the procedure. Then I received in my email, 
this standardized email. I sent the requested documents, and to my surprise today, 28/08 I received this email requesting documents again. Without any kind of extra information, I sent it again. I haven't opened a complaint yet, because I read in the post that you have to wait 14 days, I think it's a lot, but that's ok. I fulfilled all the requirements, but the site is leaving something to be desired, because from my understanding, they are stalling, I will wait the 14 days, and I will open a complaint. I have pictures of everything if needed. No, I can't help but mention that the site's RTP is fair. Greetings everyone!
My Rollino website email: rezendepaulo13@yahoo.com
Hey Radka,
From our understanding, there are more player complaints coming in that we'd like to look into. To do that, we need the email addresses associated with those complaints. What's the best way to go about it? Players can also reach out to customer support directly, and we can proceed accordingly—whatever is more convenient.
Regarding the thread, as it was resolved, if you could kindly specify what particular insights you are interested in, it would greatly assist us in gathering the most pertinent information for that specific case.
Thank you so much for your attention and assistance on this matter.
don't worry they pay, it's a reliable site
After this post I received a new email from the casino, only this time they want all the documents in screenshot format, I find it difficult to send them in this format without taking a picture, another detail, they asked for a screenshot of the CFP or email, directly from the APP Bank. Just for the record of my analysis, documents sent to the casino all with clarity and data necessary for analysis, but the narratives that need to be analyzed are actually a means of not paying the withdrawal. I say this because not even a bank when making a loan requests documents that way.
My email on the Rollino website: rezendepaulo13@yahoo.com
Hey Radka,
From our understanding, there are more player complaints coming in that we'd like to look into. To do that, we need the email addresses associated with those complaints. What's the best way to go about it? Players can also reach out to customer support directly, and we can proceed accordingly—whatever is more convenient.
Regarding the thread, as it was resolved, if you could kindly specify what particular insights you are interested in, it would greatly assist us in gathering the most pertinent information for that specific case.
Thank you so much for your attention and assistance on this matter.
Hello there.
According to our rules, we can't share email data with anyone else.
https://casino.guru/terms-and-conditions
"We do not share, rent, or sell personal information about Our Users to other people or companies."
"3.12. We do not have the Users' permission to share their personal information, including their e-mail address, with the casino websites which they reviewed or rated on our Website. Therefore, we cannot share this information with the casino to help identify the User who submitted a review on our Website. If a casino wishes to identify the User or communicate with them, representatives of the casino are able to directly respond to the User's review."
Applies to the forum as well - look around the users are here even in this thread.
This is an open forum and you can address the players directly. This is the best approach, If I may advise.
Good afternoon everybody,
Updating the post, after 8 days to receive my withdrawal at Rollino casino, they paid today 09/01/2023. It's a quiet site with regard to RTP, I really liked the site, the only thing that displeased me was the withdrawal time, because I believe that nowadays with the technology we have, verification can be faster.
But here I leave a rating of 8, just because of the delay in withdrawal, but most importantly, it was honesty.
Good day to you!
And thanks for the review! I'm sure many players would agree that the KYC process is the most common source of complications or unpleasant feelings. Thus I appreciate your generosity and positive approach.
✨
If you ever come across interesting experiences, we'll be here.
Good evening everyone ... I played in the casino I had a profit of €500 and I can't. To withdraw because it needs verification... So far so good. The issue arises in the identity card which in my country will be renewed next month. I don't have a passport and they don't accept my diploma. I don't know what to do ... I had an incredibly beautiful experience but unfortunately it was ruined for me ...
Won a total of €980 and the casino goes offline...
WTF!
The whole thing is a joke, right? I mean, if it's maintenance work then it takes place in the middle of the day?!
There is no email, no information, just nothing!
@Rollino Casino is this a bad joke?
Good evening ...The same thing happens to me in Greece... just nothing ...WTF...??? I won 300€ I made a withdrawal I did an account identification they sent me an e-mail I sent everything they asked me again and they still don't answer me and now I see that there isn't even a website... Damn my luck there is nothing worse than what we are experiencing!
No maintenance work!
The scammers ran away with the money!!!
@Casino Guru!Their casinos are OFFLINE and since no one is in touch, you can imagine what is happening!
Please post a warning that there is something wrong going on!
Kazino Guru you should have protected us... And in Germany and in my country the same thing happens .. We won money and they made wings .... We deposited money we gambled and now they disappeared ... What is your role as Guru in here how are you going to resolve this issue?
No maintenance work!
The scammers ran away with the money!!!
@Casino Guru!Their casinos are OFFLINE and since no one is in touch, you can imagine what is happening!
Please post a warning that there is something wrong going on!
They are experiencing an outage or they ran away, not sure which one of the two is the case, let's hope it's the first one. Their other casino (palmslots) is still online
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