Rollino Casino - general discussion (page 4)

The casino was down yesterday and today the mail servers are all down....

How should you get verified? RIGHT! No chance

I hope we will get them if we persist... They can't understand that this is how they are hurting themselves...don't play at them if they won't put your money in choose another casino in your country legal...

Unfortunately nothing happens at all...

Mail SERVER DOWN etc. My face, this is a bad casino!

Latest information:

At the moment, work is already underway to restore functionality.

I'm giving up, nothing will ever happen!

Could you just slow down and wait a bit?

I understand you've been waiting for two days, so there is no need to alert the whole world. I'm actually glad to see the representative came here and explained that there was an UNSCHEDULED maintenance.

For instance, we allow the casino 14 full days to verify the player and send the money.

Learn here how we rate casinos, if you are interested: https://casino.guru/our-casino-reviews

Patience is the key. 😉

Have you ever seen a casino that is down for hours? No information or anything like that?

Today the mail servers are down and none of the mail addresses are running.

I then found out myself that the following emails were running.

KYC@rollino.casino

support@rollino.casino

On the page itself there are emails that are no longer running.

Live chat couldn't help me either!

If it all starts like this, it can only get better (I mean that ironically)

They want an infinite number of documents from me that are totally unnecessary and only drag the whole thing out.

I beg you Radka!

Yes, I have. Nothing so unusual. Just calm down, and

Remind yourself that the casino rep was here yesterday to explain.

Do not panic, technical breakdowns may also stop the whole public transport for a few hours yet it does not mean it won't be fixed 🙂

I understand that KYC is sometimes quite a mess. But do you know what? From my experience, the best practice is simply to cooperate. Give it some time, if you can't pass the verification for 14 working days, come back to submit a complaint.

Your words in God's ears!

We'll see how long this whole thing lasts...

I have no more patience, I have sent them everything from documents and I am not being verified... they are late and do not answer me. Just a while ago I received an e-mail asking me to resend documents again from a second card that I deposited. I can't take it anymore in this casino help put an end to our suffering. We wanted to have fun at rollino casino and not be a Golgotha

Dear players, 

I genuinely understand the inconvenience and concern you're feeling right now. Firstly, let me assure you that everything is under control.

We are currently experiencing a technical issue with our email server which has unfortunately affected the verification procedure. This is the reason why certain email addresses aren't functional at the moment. Our team is actively working on resolving this and we sincerely apologize for the disruption. Please rest assured, we are doing everything in our power to ensure you face no further inconvenience.

Thank you for your patience and understanding. 

A while ago I re-sent my documents that you requested half an hour ago by eMail yourself ... What problem???? are you kidding us??? We respect you as a casino and we want to be your players, why don't you finally close the identification and let the €300 withdrawal I made go through? Finally here and now give an end and keep us as players in your casino ...

It's nice that you now get emails from verification@advabet.com and I get the same email OVER AND OVER!

I have now sent the same email with my documents to this email address 6 times!

What comes back, guess what! THE SAME MAIL OVER AND OVER!!!

It is enough !

>>>Rest assured, we are doing everything in our power to ensure that you do not experience any further inconvenience.<<<

How about paying out with the money?!?!

@ Radka maybe you now slowly understand what the casino is doing here...

After 15 documents it's getting slow!

The whole thing can just be a bad joke!

The best thing is to have documents that don't exist here in Germany

I understand that technical issues are unpredictable. Try to accept that. As long as the casino rep keeps coming, I remain optimistic.

It is an unpleasant experience, but hey, it just happens sometimes.

Are you asked to provide such non-existent documents? That would be a real pain in the ***...

I'm sure you'll update me soon, hopefully with a piece of good news for a change.

Hey Radka😉

I also wrote something about it in the case that is open.

Payout 1

The casino reduced my €1000 to €93.75 (5x max payout)

I then won a little over €500 with these €93.

Payout 2

This time they shortened it again because they paid out my bonus money max 5x.

The problem is I had the €93 in REAL CASH and no more as bonus money...

I think the 5x rule sucks and this casino should get a rating of 0 stars.

Now the payout has been canceled again and over €400 of the €500 has been deleted.

I can't think of anything else about it either.

I have never seen such brazen behavior!

hmm, sounds really sad

I hope you can come up with something. But for myself, I decided that if the casino starts to make my head spin, then I stop using it.

Stay away from a casino like this😉

The last time I saw a max cashout rule of 5x or 10x for a normal bonus was easily 10 years ago.

5x and then only the bonus money can be withdrawn is a scam, nothing more and nothing less.

Thanks for mentioning that. I would not say the casino is a scam, though. That would mean you wouldn't get any money from the site.

Well, I found "We consider the casino's T&Cs to be mostly fair" I'm looking forward to seeing more details about that. According to the rumors, we are about to state the exact "unfair" part of the terms in the review.

Definitely worth the effort, if you ask me.

Yes, that's fine if these sections are included in the review😉

It's all well and good that they blocked the €1000 from me and advocated the 5x rule.

But the fact that I won with this money (real cash) and they canceled the payout again is more than unfair.

I even asked in the chat and they said everything was fine, you could win more with the real cash and have it paid out. I no longer had the bonus at that point.

There is nothing about this in the terms either

Ps: They are probably changing the terms now, but it remains the same that €400 was deleted by me...

Hi guys! I think you just need to take a break and take a break, it's just a casino and luck