RioBet Casino - general discussion (page 4)

I am glad that you were able to get it all solved with the casino.

So would you say that they are good at helping players and solving problems?

Also, when it comes to the issue with submitting your complaint, if it ever happens again, please try all the tips we gave you beforehand, and hopefully the issue won't arise anymore.

Surely let us know whenever needed.

I opened an account at Riobet and deposited and made some withdrawals, some were quick others took longer, now finally they are waiting to pay claiming that there is a problem in the financial sector, it's been more than 3 days and it doesn't pay! Now I can't even open a chat to talk to customer service, I feel like I've been harmed. Unfortunately I think I've lost all my money.

Hello, if the casino has always paid you so far, I certainly wouldn't have such negative thoughts. 

What does it mean when they tell you that there are problems in the financial sector? Is it technical or what specifically did they tell you? I would try to be patient, don't do anything with the money until the situation is resolved and if it continues we would try to help.

I must add that we give the casinos 14 days to sort out everything necessary around the withdrawal and then if nothing happens we will assist. 

Do you think you can handle it and will update me if anything changes?

Of course! I canceled the withdrawal a few times and that may have also helped to delay it. I'm talking to them and trying to be more patient now. They say there's been an update to the system and the demand for withdrawals has increased in recent days. At the moment I'm waiting patiently. I'll come back here if there are any updates.

just one more question. Does riobet really have a track record of reliability? How are they dealing with regulation in Brazil?

Thanks

So that's definitely one of the things that extended the withdrawals if you canceled them. I would recommend not to do anything with the money, because this way it can only be longer again. Patience will be the best thing you can do in this case.

As far as your question is concerned, I would find it difficult to answer, as I don't know what all and what specifically a casino in Brazil has to comply with. 

Anyway, I would take it from what you have already mentioned yourself that the casino has always paid you so far, that would be a sign of reliability for me. 

I'll wait for an update then. 🙂

Good casino. There are no problems with it in Russia yet. I play myself, for a long time now.

Thanks for sharing your experience. Are you able to make withdrawals normally at Riobet?

I withdraw without problems👌

Hello, and what is your experience, could you describe it a bit more? Have you dealt with support? How long does it take for your money to arrive?

Try to let me know, I think it would be interesting for other players as well I see. 🙂

Hello, it was the same with me, the system update, honestly I see it as an excuse not to pay, they fooled me for a week with this same excuse and I was on their feet by chat and email, at least 4 times a day, then they got fed up and paid me. Very suspicious attitude.

Sometimes you just have to hang in there, some times they may use similar things as delay tactics, but it may really be true in some cases, and if they update the system, they don't have much to do about it. You have to wait until it's over and inform yourself and then proceed on that basis. Especially if the player claimed to have had successful withdrawals, I wouldn't be so skeptical about the whole thing, because that would give me reassurance. 

In the end, you got the money too, so it worked out well. 🙂

I registered on the site and received my first withdrawal without any problems. Last Monday, October 14, I made a deposit and made a profit, and I made a withdrawal, they canceled the withdrawal and said they were having technical problems on the site and had to make the withdrawals manually, so there were delays in the withdrawals. I made the withdrawal again on October 21 and so far they haven't deposited the amount.

Have you had your problem solved or not?

Yes, I did, but as I said, I was on them all day for a week until they paid me. I think they're kidding themselves because they've already updated the system and they're still saying that's the problem. It's funny that they don't have a problem with the system when you deposit, but they do when you pay.

I'm having the same problem. Since last week they've been stalling me, saying that there have been delays due to this system update. I'm being charged every day. And as you said, for deposits it's instantaneous. I hope I can receive it too. Did you get in touch by e-mail or just via chat? I also made a complaint, did you get around to it?

I see that there are the same problems with different players but eventually they got the money even after some time. I also saw that you have opened a complaint and if nothing happens, our team will try to assist you. 

So what I would recommend is to be patient and inquire about the withdrawal. 

I will wait for an update. ☘️

So, I complained via chat and email, there's an email address on the site. But as I said, they're "inventing" this update, because several players are complaining.

Send me an e-mail and we'll discuss it further

I can't find the e-mail address on the site, could you pass it on?

Riobet's customer service is horrible. I'm having the same problem with my withdrawals. Where the customer has nothing to do with these errors or communication with the provider. There are several excellent providers used by some casinos that pay out funds immediately. So it's not a considerable excuse that the casino gives. They screw around, cancel withdrawals, don't meet their own deadlines and take no responsibility whatsoever. Ale. If you want to make a deposit, you have to deposit instantly into the casino account if you use Pix. And to withdraw with pox it takes 5 days Oi more? That's absurd, they're not following the country's rules.