RioBet Casino - general discussion (page 5)

Open a complaint on AskGamblers and here on this channel.

I've also had my withdrawal canceled once after they exceeded the deadline and I had to make a new withdrawal request which will take a long time. that's if they don't cancel it again! Horrible. To deposit in the casino is quick, but to withdraw you don't even have Pix as an option!

I've had the same problem, I've cashed out and they've canceled it twice.

I saw that you have successfully submitted your complaint here, and our team has already started working on it. Just be a bit patient, please, as there are many complaints that we need to follow every day and that is why the timer is set on every each of them.

May I ask how long you play at this casino and if you had any successful withdrawals there before?

I hope your situation will be resolved soon, and if you have any updates, please let us know.

Hi, I see you have exactly the same problem as the other players. Probably it would be best if you also get information from my previous answer, because I probably wouldn't write anything else. But I hope that you and the other players will manage to get the money and if not our team will intervene after 14 days when you have a open complaint which we give to the casinos to solve everything necessary. 

If something new comes up, let us know. 

Hello, I had to choose another withdrawal method in order to receive funds, but it was a lot of work because I had to download a Tron wallet app that receives funds in TRX trc-20 currency, I even took a class to learn how to set it up to receive funds and I still can't transfer funds from this wallet to my account. I would like to know on what basis you support this period of 14 days to receive the funds? Since the rules "created" by the casino are very much about the customer complying with the big rules, and the casino can't follow its own rules? Do they blame the payment providers? Or that they're overloaded. It's not the customer's fault! They're overloaded, so hire people and technology so they're not! And why is it only a matter of seconds before money is deposited into their account?! Casino Guru serves as a support base for casino customers, but it has to demand that casinos abide by their own rules. It ends up being unfair! Thank you for your attention!

If they cancel again, unfortunately you'll have to try another payment method like I did! But you'll be in the chat twice a day.

I understand where you are going with this and I also think that the casino should stick to its rules. However, there are situations that are simply beyond the casino's control and unfortunately patience is required. But the casino should communicate everything and certainly not just beat the player. 

The 14 days that I mentioned, we give casinos because there can also be various delays in withdrawals that can be caused by 3rd party providers, or KYC or other things and so it is a standard for us that the casino should sort everything out and send the player the money within this time. If this doesn't happen then when the player has a complaint we contact the casino and try to assist.

Anyway, regarding your withdrawal, did the casino advise you to change the payment method to the one you tried? Did you ask them what the problem is if you can't withdraw money using another method?

Hello, I've come here once again to complain about Rio bet casino which isn't paying out at all I have a withdrawal which is already the fourth time it has canceled help me resolve this

I can see that you have a pending complaint about this already. So, unfortunately, there is nothing much we can do just to wait to see how it will unfold.🤷‍♀️

But may I ask what the reason is for deleting all the posts you had here? I can see that many people actually replied on those, so I really don't understand why you would delete them.

Could you explain, perhaps, if possible?

why is this scam hanging with such a good rating? you still don't understand what they are canceling so that you lose that money there. a normal casino withdraws in seconds and they don't have any mistakes

Unfortunately this process would have to be faster for you casinos! And why is this Riobet casino rated so highly on your platform? I only signed up and played there because of this rating! But apparently a lot of people are complaining!

Good Evening I had a problem with Rio bet but they passed me the platform binance crypimoeda it was there that I was able to withdraw my money of almost 15 thousand reais it was fast less than 24h I withdrew my money I paid a very low fee I thank the support of Rio bet that gave greater support so that I could withdraw my money

I was a little worried about this Rio bet, I even thought it was a scam, but I was wrong. I couldn't withdraw via pix, only on this binance platform I was able to withdraw, it was quick, I paid a fee, but I withdrew.

Hi GODENKOR, again.

As we are both aware, you have asked us this question numerous times before, so I'll put it shortly, if you don't mind:

Do you recall the idea we have been attempting to convey about the Safety Index's operation, or where you can locate the details we have been considering?

Just to refresh your memory, we can hardly take such a post as a fact until you demonstrate that the casino intends to take this action in a specific scenario backed by the complaint.

This basic stand still. I ask you kindly to prove what you can.

However, I concur that a lot of casinos are very successful at processing withdrawals. Not all of them, obviously.

Hello,

Let me explain the most common misunderstanding of the concept of our casino reviews. For instance, what you call "rated so highly" actually means the casino is most likely to pay the winnings. Not how fast.

Not every KYC process is the same, as you may find out reading through this forum; also, casinos differ in their capabilities to handle higher amounts of withdrawals or just need some time to investigate whether the player may receive the winnings at all. Simply put, there are far too many unpredictable factors to determine how long the withdrawal will take. Thus, you won't find this information included in the review.

If I may give you a tip, always browse the forum and mainly user reviews submitted on the casino. Only the players with concrete experience may say how quick the withdrawal was in their situation. Allow me to add that such experiences also vary a lot, so to have the best "guess" investigate all sources you can find.

Generally speaking, look for reviews presented by players from your country, and keep in mind that the details are subject to change. It would be wonderful if we - data collectors - could predict these values for you, but I hope you just understood it is not very possible. Even user reviews describe a best recent past, if you think about it for a while.

Don't hesitate to ask further, of course.

Hi there!

Thank you very much for demonstrating how much each experience may vary based on details. 🙂

I'm glad to see you happy! Let me inform Nick the complaint is not needed at all.

Additionally, to help others who may be concerned about this site, as you were earlier, submitting an honest user review could spare them the nerves. Would you consider submitting one describing these latest events with Riobet?

(https://casino.guru/casino-reviews#/reviews/guide)

listen, I met a casino here that with a rating of 3 or less paid me, if it pays it doesn't mean you need to rate it highly, there are other parameters, for example, the speed of payments, and this casino specifically rejects payments so that players simply lose their money