RioBet Casino Review

The player from Brazil was dissatisfied with the casino's promotion methods, stating that a deposit was required to receive any bonus. We explained to the player that each casino had the freedom to design their bonus conditions and decide which player was eligible for any type of bonus. We also provided a link to a list of No Deposit bonuses for the player to consider. Despite extending the timer for response by 7 days, the player failed to respond to our messages and questions. Consequently, we were unable to investigate further and had to reject the complaint.

The player from Ukraine had reported an issue with depositing money into the casino since 25.08.23, and was not able to see the funds in his account. We had suggested he contact his payment provider for an investigation, as the casino was unable to assist. The player had provided a receipt showing the money had been debited, but no resolution was reached as he failed to respond to further inquiries. Therefore, we were unable to proceed with the investigation and had to reject the complaint.

The player from Moldova had faced verification issues at Riobet Casino due to his documents being from an unrecognized republic. This was not stated in the casino's rules and he had never faced issues at other platforms using the same passport. He requested compensation for the inconvenience. After reviewing the case, we acknowledged that while the casino's terms and conditions did not explicitly prohibit players from Transnistria or reject their documents, casinos typically required official documents issued by internationally recognized authorities. We recommended the player provide other official documents, but he claimed to only have a passport from the Transnistrian Republic. The player failed to respond to further messages, leading to the rejection of the complaint.

The player from Ukraine had experienced issues with two failed deposits of 300 hryvnia each at an online casino, and the problem persisted for two days. The casino had cited issues with the payment gateway as the cause. The player later confirmed that the 300 hryvnia had been returned, but it remained unclear if the full amount of 600 hryvnia had been recovered. We closed the complaint because the player stopped responding. After reopening the complaint the player confimred he was missing 300 hryvnia. Unfortunately we haven't received responses from the player to our questions, therefore we closed the complaint once more.

The player from Malta has deposited money into his casino account but the funds seem to be lost. The casino provided us with an explanation. We rejected the complaint because the player stopped responding.

The player from Russia is struggling to withdraw his winnings. The casino claims that the game provider decided to perform a gameplay check. The casino eventually decided to give the player their winnings back. The issue was resolved.

The player from Russia was experiencing difficulties withdrawing funds because the transactions via chosen payment method weren’t available. Later, we learned from the casino representative that the issue has been resolved. The player received their funds via their preferred payment method. We rejected the complaint because of the player's use of abusive language and due to a lack of their cooperation.