The player from Brazil reported having a pending withdrawal at Rio Bet for over 24 hours and claimed that the casino was unresponsive and deceptive. The player expressed frustration over the lack of communication and the delay in processing his withdrawal, asserting that he had verified all required documentation and only used his own funds. The Complaints Team confirmed that the withdrawal process could take up to 14 days and marked the complaint as resolved after the player acknowledged the outcome.
RioBet Casino - Player faces delayed withdrawal from Rio Bet.
Amount: 1,010 R$
RioBet Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.1
RioBet Casino has a Safety Index of 9.1, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
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I am here to ask for help with this damn Rio Bet; it's a fraud. I've had money pending for over 24 hours and they just keep telling me to wait.
They don't resolve anything, people, so get off this platform that's just stealing from its users.
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2 months ago
Hello Ailtonsilvarbs,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with RioBet Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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2 months ago
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Everything they asked me to do has been verified and it's very stressful and very inconsiderate of the users. I trusted the platform because of its good reputation and it has an excellent security index.
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2 months ago
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I really hope you sort this out as soon as possible so that I can come back here and take down everything I've said about this Rio bet
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2 months ago
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I cashed in my money in reais, not with bonuses. I don't accept bonuses to play, I only play with my money in reais.
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2 months ago
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Who the fuck is responsible for the platform? So far they haven't selected my case. Is it possible they'll have to take legal action to resolve this disgrace?
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2 months ago
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This GURU has to analyze these platforms that are saying that they have an excellent reputation, but in fact that's not the case look at Rio bet's performance I just want my money back.
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2 months ago
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Come and tell me that this disgrace of Rio bet is the safest place to go to hell with this disgraceful platform.
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2 months ago
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it's very embarrassing that there's no answer and it's complicated I'm going to sue this company it can't be on the air lezing people
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2 months ago
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You're a bunch of thieves I've only ever fallen for scams unfortunately
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2 months ago
Hello Ailtonsilvarbs,
The timer at the top of the complaint page indicates how much time each party has to respond. As mentioned in my initial response, any withdrawal may take up to 14 days; until then, we recommend waiting.
Additionally, please refrain from using harsh language on our platform, as any additional use of it will result in your account being banned.
Let us know if the withdrawal process exceeds 14 days.
Regards,
Nick
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2 months ago
Dear Ailtonsilvarbs,
Based on your post on our forum I will now mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
