RioBet Casino - general discussion (page 3)

I am sorry for this and have seen your complaint where our team is waiting for your reply, so please update it whenever possible.

It is not possible to change the safety index of a casino before the complaint has been resolved, you know. Only the outcome of a complaint can have a negative impact on the safety index.

Good evening, I want to make a complaint about Riobet Casino, I've had 4997 blocked there for over 3 months and they never release it, I didn't use the bonus or use any type of bug and they still didn't release my withdrawal

Hello, since 04/20/2024 the betting house has not paid my money, I did the entire KYC verification process and made a deposit with absolutely no bonus, what they claim since that date is that the game provider is analyzing it, but you know that everything The client needs a deadline for any analysis, as an amount was invested in the platform, so through all these events of not giving me a return, we assume that the RIOBET bookmaker is refusing to pay my withdrawal, and it was not hurt no rules of it. I request to contact the casino to get a response regarding this delay and without any prediction of my payment.

Well then, if it's been so long, feel free to file a complaint with us. 

Just click here. ⬅️

However, did the casino give you a reason why this is the case? 3 months is an extremely long time. Do you have a verified account here? 

Please let me know.

Hello, I would not expect such a long check of the account and especially if I have not learned anything new until today. I see you are verified but my question is, did you get acquired your winnings through sports betting or did you play slots ?

Hello I have come once again to complain about Casino riobet, because they are not letting me withdraw my money once again, I can't enter any game let alone withdraw, this has already happened to me once and it took three months with my money stuck, I trusted the site and deposited again and they did it again, I just played with my money and won, I lost several times too and I didn't use any kind of bonus

Hi, so do you know the reason why this happened again, or did the casino tell you something, since it's not the first time ? How long have you not been able to withdraw money now ? 

If you are afraid that it will take the same amount of time again, you can file a complaint on this link and our team will try to help you. 

Feel free to tell me more about how you solved the situation before. 

I requested 2 withdrawals at the RIOBET casino and the maximum withdrawal time is 24 hours and more than 1 day has passed and so far nothing. I enter the chat and the answer from the attendants is always the same, wait because we have a high number of withdrawals, always standard

Maybe they have nothing else to say, though. It really is possible that they are overloaded by withdrawals, you know. 🤷‍♀️

Keep us informed about how it goes, and we'll be ready to step in if nothing happens.

Unfortunately so far no deposit of the withdrawals, I'm starting to think they're kidding, totally evasive answers in the chat and by email too. I would like you to try to resolve this situation, as it is difficult and the feeling is of being cheated by the casino. I ask for your help.

Prints of conversations

Another day has passed and my withdrawal has not been received, only standard protocol replies, as I will attach here. It's funny that the provider to deposit works, but not to withdraw. Please help me, I'm worried and I think they're acting in bad faith. I don't know what else to do or where to complain.

Here's the status and it won't go away

I am sorry that this was not resolved yet, but as you probably already know, we give casinos 14 full days to proceed with the payment. So, feel free to submit the complaint any time, and our team will surely try to help.

Come forward with any news, please.

I can't post the complaint on your website, I don't know why, I follow the steps and it doesn't show up to make the complaint.

Please try to follow this link and let us know if you are able to submit the complaint.

If here is any kind of error message, please post a screenshot of it here so we can find out what the reason is for it.

We'll wait for your reply.

Good morning, I'm following the steps, when I get to the last one according to the screenshots I see this

So, let's start with the basics. Please clean the cookies and the cache. Try to log off and log back in. Make sure you answer all the questions as they follow, and then write here if you were able to finish the submitting.

I hope it'll be ok and you will be able to file the complaint.🤞

Are you aware of doing something different now than before when you successfully submitted the complaints?🤔

We'll find the issue together; don't worry at all.🙂

Hey there.

Since I am still unable to find your complaint, I figured I'd ask you whether you struggle with the process.

Perhaps it would be easier to use the anonymous Chrome tab or use a different kind of browser completely, FireFox, for instance. The point is to avoid any preset settings your browser has applied on the site in the past.

In any case, do let us know how it goes; we won't leave you without assistance.

I don't know what happened the other times I didn't have any problems. Regarding the complaint, I managed to resolve it with the casino and everything is fine now. Thank you