RioBet Casino - general discussion (page 11)

I'm happy i stumbled on this discussion. I have been planning to play on Riobet because of the high rating on Casino.guru. but I've seen the reality. Definitely not for me

No worries. It is everyone's choice, of course.

Please give me your Telegram, I have an interesting topic for discussion.

My name is Peterson Carlos, and I am a user of the RioBet platform. I am writing to file a formal complaint regarding recurring issues I have been experiencing since June 19, 2026, related to a withdrawal.

Initially, I was informed that my account had not been verified. I completed the entire verification process as requested and received confirmation that the verification had been successfully completed. On June 20, 2026, I requested the withdrawal again. After submitting this request, I was advised to wait up to 24 hours for processing.

I waited for the specified time, but when I checked later, I found that the withdrawal had not yet been processed. I contacted the platform’s support team, who were friendly and helpful, but informed me that the payment was already with the finance department for approval.

Since then, I have contacted support multiple times, including via email, and have received only generic responses, such as "the withdrawal will be processed as soon as possible" or requests for me to continue waiting. At no point have I been given a specific timeframe or objective information about when the withdrawal will actually be completed.

I understand that there are internal procedures, but the lack of clear deadlines and the excessive delay are negatively affecting my user experience and causing uncertainty regarding the release of my balance.

I trust in the platform’s transparency and professionalism, and therefore request a concrete solution, as well as a clear and factual response regarding the status of my withdrawal, including a realistic timeline for completion.

Sincerely,

Peterson Carlos

Hi Paulo, good afternoon!

I’m also Brazilian, from Minas Gerais, and I’m going through the same situation with RIOBET. I have a withdrawal request for 10,900 reais—about 2,100 dollars—that I submitted over two days ago, and they still haven’t deposited my money. This betting site has a really high rating here, but they really fall short when it comes to withdrawals. I even thought this site was a scam. I filed several complaints with support, sent emails, and got no response. I saw here that you’ve started receiving your money. I’m hoping for the same, since it’s been such a struggle to get this money out. Just one question: did they pay you the full amount?

Another episode in the series "Getting My Withdrawal from Riobet." I’m now on the third day since I submitted my withdrawal request on the platform, and they keep giving me generic responses—one time saying the finance department is already handling it, another time saying the provider is verifying the winnings—with no estimated response time. I’ll post a screenshot of the conversation below. Here’s some advice for those of you who want to bet at Riobet.com: if you want to lose your money, go ahead; otherwise, don’t bet on this site.

Hi, now that you’ve been successfully verified, I wouldn’t make such a big deal out of it. It was the weekend, when casinos often don’t process payments. You requested the withdrawal again on the 20th, so I’d definitely wait a bit.

We give casinos 14 days to pay out your money, so if nothing happens, we can try to help.

I understand, but I don’t agree. I have accounts at more than 10 casinos in Brazil and abroad, and only this Riobet.com casino is acting suspiciously. They don’t want to pay me and are using empty excuses to avoid processing the withdrawal; now they’re saying the winnings are being verified by the provider. I’m sending an email to providers like Pragmatic Play, Evolution, PG, and others. I’m asking them about this verification; I have the entire conversation saved via email and chat, and I’ll forward it to them to find out the truth behind all of this. It’s outrageous that this betting site has such a high rating here while treating users with such disrespect. You should expose this absurd practice by this betting site.

So now you’ll know to play at casinos where you won’t have these kinds of problems.

As for the provider verifying your winnings, did they tell you that the game provider verifies them? They usually do that when you win a larger amount or if you played with a bonus. That’s because the provider could also be a payment provider, over which the casino has no control.

I wouldn’t say it’s absurd, what’s happening to you is completely normal, and it is taking a few days, not counting the weekend. So you’ll just have to be patient.

After waiting more than 3 days, exchanging several emails, and having several conversations via the support chat, they refunded me the full amount, but I’ll never play at that casino again. Many thanks to Casino Guru.

In the end, it's good that the case is resolved.

I'm happy for you your refund reached you.

Hope the same experience won't occur again. 🙂

Have a great weekend.

Riobet has gone bust! Even depositing crypto is a constant hassle!