RioBet Casino - general discussion (page 10)

Don't hesitate to tell us more then.

When will replenishment in euros be available, please tell me? I always replenish my balance through my card, but now this option is not available!!!!!!!!!!!!!!

Did the casino not get any answer to you regarding this yet?

Have you tried to contact them by email as well?

Lately, this site has been stealing its users' money. I have many acquaintances who have been accused of absurd things, like gambling in groups. It's a fiasco.

Unfortunately, this is not absurd, but confirmed serious violations. We do not encourage such cases and take appropriate measures.

They did the same thing to me, and I know they're lying. Give me my money back, you thieves!

Without any inventions of their own, it's nonsense to say they close accounts for group bets, that they want a single person to bet on an event in such a large world. I don't know how they have a good rating here when their goal is to steal from users who beat them, but why don't they present evidence of their damned violations? Thieves

The same thing happened to me. I had it for a few days, and they closed my account and kept my money, and it was less than 100 USD. They're lies, just to keep the money.

Dear players, I draw your attention to the rules that are available to everyone on our website 😌

Rules of the sport:

7.2 Players are only allowed to place bets individually. Group bets are not allowed. Repeated bets on the same outcome, made by the same or different Players, may subsequently be declared void at the sole discretion of the betting platform.

7.3 Even after the official result of an Event is already known, the betting platform may consider the bets in question to be void if it believes that the Player/Players have acted in collusion or as a syndicate, or if the bets were made by one or more Players within a short period of time.

Thousands of people betting on a single odds—that would also be considered a collective bet. It's absurd. Do you think we're ignorant? Thief.

We understand that even this conditional thousand people could theoretically violate the platform rules for the sake of winning, but bookmaker risk managers and provider employees are not stupid and do not cancel bets without good reason.

All similar complaints on other resources were rejected (on some resources the creators of these complaints were also blocked for multi-accounts), which means that we provided sufficient evidence and justification for all these cases. I ask you to remain within the framework of a constructive dialogue.

You're defending something nonsensical, and I know the rules. I've been doing this for years, and you have a huge margin of error. Talk to an adult and don't call me ignorant. I played at Riobet thinking it was a reputable bookmaker, and they're telling me they're accusing me of collective betting. It's like accusing you of being a thief, and you're not, right? It's an example. What you feel is what I feel. They're accusing me of something false, that's why they're liars.

We take our reputation seriously and strive to resolve all issues fairly. Our site rules are clearly and openly stated, and we have the right to enforce them, including applying sanctions to violators.

In response to your complaints, we have provided detailed evidence of rule violations, including data from providers. For all aspects of sports violations discussed here, before making decisions to limit or block accounts, we consult with lawyers specializing in sports law to ensure that all legal requirements are met.

We are aware that some resources have been found to use multiple accounts to create the appearance of broader support for complaints and to put pressure on our company. This has been confirmed by the administration of these resources. A simple statement about our dishonesty is not enough to reconsider the decisions taken based on facts.

If you want to lose money right after depositing, then Riobet is the place for you. I have made several deposits, but have been waiting for weeks for their return. Support promises to return the money, but says that you need to wait. When this will end is unknown, because the review process has no time frame.

Regarding the second deposit, which was also not returned, I was told to provide a receipt and a statement. I have repeatedly sent them all the necessary documents, but they continue to ask about this. Such behavior on the part of the administration seems mocking!

In my opinion, this is pure absurdity and a scam. I know that such methods are often used on fraudulent sites, and Riobet administration seems to be no exception.

Hey, let me start by asking questions. 

Am I correct in understanding that you made a deposit at the casino and the money did not reach your gaming account? Not a single deposit? How long has this situation been going on? 

Is the only thing the casino has told you that they are investigating and that you have to wait? 

If this is the case, did the money leave your account normally and there was no problem on the payment provider's side? 

Please let me know.

I made two deposits but ran into problems.

First deposit: number — #28522816550, amount — 6236 ₽. I have been waiting for the crediting for two weeks. The support service says that the application review time is unknown. This is absurd: the client should receive the deposit immediately or, at least, within a few days. They explain to me that the process can drag on forever, since they have no response time.

Second deposit: number — #28583142597 or #28583141407. I was told that the details do not match. I paid according to the details that were on the website when I made the deposit. Transferred 5132 ₽ to the specified accounts !!!! I showed documents many times, but the payments never arrived to the account.

I made no mistakes. I copied the card number correctly and transferred the corresponding amount. However, they keep telling me that the card number is incorrect. Perhaps this is an error on the part of the payment gateway. I have all the documents confirming the time and amount of the payment. They correspond to the transaction details.

It's a shame that the casino doesn't know when this will be resolved. I would expect them to have some idea of what to do and what you should do now. Did they tell you to just wait and be patient? 

Situations involving deposits that have not been credited are difficult for us as well, and are usually resolved between the casino, the player, and the payment provider. We don't have much power to resolve or change anything there.

I would probably try to continue communicating with the casino, and you can probably just wait what happens. 

I don't think I can help you any further.🙁

I often encounter this problem in different online casinos. Usually the maximum waiting period is 14 days, as stated in the rules of reputable and demanding casinos. Usually such issues are resolved within one or two days.

My deposit problem occurred at Riobet casino. It has not been solved for more than two weeks, and I am afraid that it will remain unresolved. Because the site administration says to wait, wait, wait wait.

According to Riobet's absurd rules, the casino has no time limit for reviewing such issues, I will wait forever!

I am not happy with these rules. They are clearly written in favor of the casino and seem crazy to me. I am tired of waiting and yesterday I blocked my account to end this wait.

Hello, dear player.

Thank you for sharing your concerns and detailing the situation on the forum. We sincerely regret that you have experienced such delays and negative emotions, and we understand your disappointment.

First of all, we would like to categorically refute any accusations of "fraud", "absurd tricks" or "deliberate delays". Riobet is a licensed online casino. All our operations, including payment processing, are strictly regulated and comply with international security and anti-money laundering (AML) standards. Our goal is to ensure smooth and safe crediting of funds to our players, not to delay them. We are interested in your money being credited to the account as quickly as possible.

Let's look at your specific cases based on the information we have:

1. First deposit: #28522816550.

The process of crediting funds may take longer. This is unfortunately not uncommon when a transaction goes through several intermediaries (e.g. payment gateways) or when there are technical delays on the side of one of them. When our support service reports that "review time is unknown" or "the process has no time frame", this does not mean that we refuse to solve the problem or that the process is endless. It means that the time frame depends on the response speed and processing of information by external financial institutions, which, unfortunately, we cannot directly influence. We constantly interact with payment partners on such issues in order to speed up the process on our side.

2. Deposit #28583142597 – according to our support team, this transaction was recorded by your message that the funds were mistakenly transferred to another casino, after which the request was closed. We see your current statement on the forum, where you claim that you made no mistakes. If your current statements differ from the information we have, and you believe that the payment was made correctly to Riobet details, we need to receive new and complete evidence from you that will confirm your latest version of events and allow us to initiate an investigation with the payment system in accordance with your statements.

Repeated requests for documents (receipts, statements) in such situations are not a mockery, but a necessity for us and our payment partners. Each request is aimed at obtaining an unambiguous set of data that will allow us to identify the payment, its source and confirm that it complies with security rules. This is especially important when the data is contradictory or incomplete.

Also, let me clarify the general situation with payments:

1) According to our Terms of Use (which you agree to when registering), the Company is not responsible for delays that occur on the side of payment gateways and banks. These are not "absurd rules in favor of the casino", but generally accepted practice for online services, due to external factors and the fact that we do not control the banking infrastructure.

2) Since last year, RuNet has tightened checks on all financial transactions related to online casinos. This is an external factor that we cannot influence. That is why processing times may be longer than you are used to in other regions or at other times.

3) Our support service can only remind payment systems on a daily basis, request information and, if possible, transfer applications to priority consideration in order to speed up the process.

Regarding your account being blocked - you reported that you "blocked your account". We have checked the information and your account is currently active. Perhaps you have confused it with the status of the application or some other action. Regardless of this, we are ready to continue working on resolving issues with your deposits.

Well, I see that the casino has given you a detailed response, and I think it is relevant to everything that is happening.

I hope you haven't given up and will try to resolve the issue.

That would probably be best, and if both sides are proactive, I believe it will have a happy ending.🙂