RioBet Casino - general discussion (page 2)

Hello,

I'm sure you know that all these details are much more important in the complaint than on the forum - I'm not part of the complaint team, you see? I will not contact the casino on your behalf, cause it is not my responsibility. I'm sorry.

Tomas will take care of the complaint from now on.

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Hi what do you mean by this answer, I would ask you to try to answer a bit more descriptively, because this has no explanatory value and similar posts will be deleted. 

One of the first casinos where I play a good bonus for my birthday, there are constant promotions, I get a withdrawal to Piatrix in about 5 minutes.

I see you've complimented another casino. It also has a pretty high safety index on our site. 

As for the birthday bonus, what requirements did it have if you remember ? Was it easy to fulfill ? 🙂

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I would like the riobet team to tell me a date to pay my withdrawal worth 2k usd, they claim that the game provider is investigating my bets, despite never going through this embarrassment I hope to receive my winnings.

When exactly have you requested the withdrawal, actually, if I may ask? It could take some time to have all the checks done when it comes to this kind of situation. Just talking from my experience here. This kind of checks are nothing unusual, actually, and whenever there is some suspicion either from casinos side, or from the side of a game provider, they have to go thru this. Just try to be patient and hopefully soon you will get some answers. Please keep us updated about this situation.

I've been waiting for more than 7 days for my payment held by riobet, at first they claimed that my bets were being investigated by the game provider and that's okay, but a lot of time has passed and I haven't gotten any response they always say there is no deadline for the provider to resolve, this is a huge mistake and a lack of professionalism from the company, I need my money I hope casiguru can help me

Hello there!

Thank you for the screenshots.

As Romi said in the previous response, there is nothing wrong with bets being investigated by the game provider, sometimes this is a necessary process, and it takes some time. Because of all the checks that casino have to do, we give them 14 days. I checked the casino review, and it seems a really good casino. So, I would suggest you to wait and to cooperate, and we will see where this goes.

Let us know for any updates!

Wait without a definitive date? Even when my friend I need a date they can't do that, I'll come back here after 14 days and see what your excuse will be in defense of this casino. When no date is given to the player, this process can last for 3 months or 2 years, how long is it necessary and will I have to wait? It doesn't make any sense

Unfortunately, when it comes to the game provider and the checks that are on their site, neither we nor the casino can do anything about it, just wait for the resolution.

The 14-day time frame we give casinos to proceed with the verification and it is the number of days after which our complaint team can intervene and start with the resolution of the complaint if one is submitted. So if you feel you need our help, please feel free to file a complaint, of course. We will be glad to help if possible.

Another attempt to resolve my problem with riobet, I hope casiguru can help me, it's been 15 days and I still haven't received an answer about my problem, they still claim that they have no information or response from the provider and that my bets still haven't have been investigated, there is no way to believe this argument for so long I need my money, it seems to me that they are stalling so as not to pay my winnings, I have been waiting since 04/13/2024 for my problem to be resolved

To tell you the truth, sometimes when it comes to some checks from the game provider site, it could take even months to get the answer.🤷‍♀️ I hope that won't be your case and that your case will be solved really soon.

If you feel you need help from our team, please do not hesitate to file a complaint here.

It is very disappointing that this casino is listed as "Very Reliable" I made a deposit of 1000 reais and reached the amount of 2500 when I requested the withdrawal they accused me of using robots and they only paid me my deposit amount of 1000 reais and blocked my account , and this apparently is a common practice in the house, and there are other complaints on Instagram, in other words, there is nothing very reliable.

What game were you playing friend?

Sorry about this inconvenience at the casino. I have read in your complaint that the casino you were referring to was a different one, is that right? Could you maybe post the URL of that casino or even a screenshot with the name of it, if possible? Just to be sure, which casino have you had this issue at? Was it solved by now, by any chance?

Of course, the casino in question is different, yes, the casino I referred to is the following: https://www.riobet.io/

I apologize for the error.

Nothing wrong, that happens from time to time. So things haven't moved forward ? What bots did the casino accuse you of using, please tell me more ? I don't think this is the easiest situation you have found yourself in, but since you have a complaint, our team will take a look at everything and see what happened. 

In the meantime, we'll obviously have to be patient. 

As this casino still remains the first recommended by riobet, since the 13th of last month I have not received my 2k dollar withdrawal, the casiguru team could at least negative the rating and reputation of this casino