The player from Brazil had deposited 1000 reais at an online casino, increased his balance to 2500 reais, but faced accusations of using bots when he attempted to withdraw his winnings. The casino had returned his initial deposit, confiscated the winnings of 1500 reais, and closed his account. However, the player later realized he had mistaken the casino platform, confusing riobet.com.br with riobet.io. He subsequently asked for his complaint to be closed. We obliged and informed him that we were available to assist with any future issues.
RioBet Casino - Player’s winnings confiscated and account blocked.
Amount: 1,500 R$
RioBet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
4 months ago
Public
Public
4 months ago
Translation
It's quite disappointing that this casino is listed as "Very Trustworthy". I made a deposit of 1000 reais and it reached the value of 2500. When I requested a withdrawal, they accused me of using bots, paid out only my deposit amount of 1000 reais, and blocked my account with the remaining 1500 reais. It appears that this is a common practice of the casino, as there are other complaints noted on Instagram, meaning it is not very trustworthy at all.
Automatic translation:
Public
Public
4 months ago
Hello SShygo,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with RioBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? What kind of bots did the casino claim you used? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
Public
Public
4 months ago
Translation
Nick, thank you for taking the time to respond to my message, but I believe I made a mistake, the platform I'm referring to is riobet.com.br not riobet.io
I firmly believe that the two are not from the same person, because it is very likely that riobet.com.br is a scam that uses the name riobet.io to try to convey credibility.
Having said that, I apologize for my mistake and I believe that the complaint can be closed as I made a mistake.
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