1 year ago
And we're lucky to have you here, because this is the kind of feedback we won't get by any other ways.
I want you to know it. ๐
0
And we're lucky to have you here, because this is the kind of feedback we won't get by any other ways.
I want you to know it. ๐
Unfortunately, despite my numerous messages and daily writing regarding my case, I have not yet received any response from the casino
Niestety pomimo licznych moich wiadomoลci i codziennego pisania w mojej sprawie do tej pory nie otrzymaลem ลผadnej odpowiedzi od kasyna
That's a shame. However, if the casino has nothing to say yet, I think bombarding them with more emails will probably be counterproductive. On the other hand, I understand that maybe even one piece of information about what stage the process is at would be a relief for this case.
For now, unfortunately, all we can do is wait for new information.
Now the time has come for the casino to make a clear statement! I honestly hope they will address the complaint soon!
Give it some time, though. Hopefully, you'll find it quite positive that this casino has reached out to us a few weeks or so ago to discuss user reviews and experiences, so I'm convinced the communication channel should work!
Okay, I understand :)
I will wait patiently for a message from the casino
I thought the casino wanted to rebuild its reputation, so they contacted you
Okej rozumiem ๐
Poczekam cierpliwie na wiadomoลฤ od kasyna
Myลlaลem ลผe kasyno chce od nowa budowaฤ swojฤ renomฤ dlatego siฤ odezwali do was
We are also curious how the casino will handle this. I hope that the casino will join the conversation without any problems and that everything will be resolved and turn out well in the end. Fingers crossed๐ค๐
Good Day!
I probably should have mentioned that I'm not involved in the complaint process, as a result, I see the same information as you in the complaint thread.
The timer has worn off, though, I would expect an update quite soon. ๐ค
I'll check on it tomorrow to see whether the casino has responded.
Hello!
As far as I can guess, the casino is no longer interested in complaints submitted by you due to your history with them. As I mentioned someone from the casino reached out to us because of your user reviews. ๐ค
I'm strongly convinced this is the reason for the silence in the complaint.
Let's see what the complaint handler knows, however; we should wait for an update.
I guess I don't quite understand. Did the casino think I wrote something false? If so, please contact me regarding this matter? If the casino were fair to me, I would never write anything bad about them and delete all complaints, but the casino is not fair to me. I am willing to talk here with a casino representative, I have nothing to hide and I will be happy to talk politely
Chyba nie do koลca rozumiem. Czy wedลug kasyna napisaลem coล nieprawdziwego? Jeลli tak to proszฤ o kontakt w tej sprawie? Jeลli kasyno byloby wobec mnie fair nigdy bym nic zลego na nich nie napisaล i usunol wszystkie skargi, jednak kasyno nie zachowuje siฤ wobec mnie sprawiedliwie. Jestem chetny do rozmowy tutaj z przedstawicielem kasyna ja nie mam nic do ukrycia i chฤtnie porozmawiam kulturalnie
Secondly, are my negative comments a reason for the casino not to pay out my money? If they don't want to accept me as a player, they should withdraw my funds and block my further play... Every respectable casino does this.
Druga sprawa czy moje negatywne komentarze sฤ powodem ลผeby kasyno nie wypลaciลo moich pieniฤdzy? Jesli nie chcฤ mnie dalej akceptowaฤ jako gracza powinni wypลaciฤ moje ลrodki, i zablokowaฤ moja dalszฤ grฤ... Kaลผde szanowane siฤ kasyno tak postฤpuje
I guess I don't quite understand. Did the casino think I wrote something false? If so, please contact me regarding this matter? If the casino were fair to me, I would never write anything bad about them and delete all complaints, but the casino is not fair to me. I am willing to talk here with a casino representative, I have nothing to hide and I will be happy to talk politely
Chyba nie do koลca rozumiem. Czy wedลug kasyna napisaลem coล nieprawdziwego? Jeลli tak to proszฤ o kontakt w tej sprawie? Jeลli kasyno byloby wobec mnie fair nigdy bym nic zลego na nich nie napisaล i usunol wszystkie skargi, jednak kasyno nie zachowuje siฤ wobec mnie sprawiedliwie. Jestem chetny do rozmowy tutaj z przedstawicielem kasyna ja nie mam nic do ukrycia i chฤtnie porozmawiam kulturalnie
The problem is that I do not understand the casino approach either! I asked the representative via email since the person was originally concerned about your already rejected review. He made it clear your account was about to be closed, and no one from the casino cared to explain what had happened or what you had done wrong.
I did what I could, even though I don't handle complaints, but I feel the case is lost. I am sorry for that.
I must say I'm truly annoyed by such a lack of communication...
Ok, thank you very much for your help ๐ I would really like to leave a review of the casino so that no one will remove it and I hope that the rating of the casino will drop down, I have been cheated by them for the second time!!
Okej dziฤkujฤ bardzo za pomoc ๐ bardzo chciaลbym wystawiฤ recencje kasyna, ลผeby nikt jej nie usunol oraz mam nadziejฤ ลผe ocena kasyna spadnie w dรณล, zostaลem przez nich oszukany juลผ drugi raz!!
Dear kaczka381
Firstly, I want to extend our sincerest apologies for the delay in addressing your previous complaint. Your satisfaction and trust are of utmost importance to us, and we deeply regret any inconvenience you may have experienced.
We understand that it can be frustrating to be left in the dark, and for that, we are truly sorry. We are taking this matter seriously, and we will keep you informed of any progress every step of the way. Our goal is to provide you with a satisfactory resolution that meets your expectations.
Once again, please accept our deepest apologies for any frustration or disappointment you have experienced. Your feedback is invaluable, and we are committed to improving our services based on your insights.
Victoria
Will my payment finally be credited to my account?
Czy moja wyplata trafi wkoncu na moje konto?
Ok, thank you very much for your help ๐ I would really like to leave a review of the casino so that no one will remove it and I hope that the rating of the casino will drop down, I have been cheated by them for the second time!!
Okej dziฤkujฤ bardzo za pomoc ๐ bardzo chciaลbym wystawiฤ recencje kasyna, ลผeby nikt jej nie usunol oraz mam nadziejฤ ลผe ocena kasyna spadnie w dรณล, zostaลem przez nich oszukany juลผ drugi raz!!
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