RichPrize Casino - general discussion (page 7)

I understand, but it's been over 2 weeks since I ordered the payment and I still don't know what stage my payment is at.

Now the time has come for the casino to make a clear statement! I honestly hope they will address the complaint soon!

Yes, I hope they will contact me about this

Give it some time, though. Hopefully, you'll find it quite positive that this casino has reached out to us a few weeks or so ago to discuss user reviews and experiences, so I'm convinced the communication channel should work!

Okay, I understand :)

I will wait patiently for a message from the casino

I thought the casino wanted to rebuild its reputation, so they contacted you

We are also curious how the casino will handle this. I hope that the casino will join the conversation without any problems and that everything will be resolved and turn out well in the end. Fingers crossed🤞😊

Good Morning... Were you able to contact Richprize Casino regarding my withdrawal?

Good Day!

I probably should have mentioned that I'm not involved in the complaint process, as a result, I see the same information as you in the complaint thread.

The timer has worn off, though, I would expect an update quite soon. 🤔

I'll check on it tomorrow to see whether the casino has responded.

Has Richprize Casino still not replied to my case?

Hello!

As far as I can guess, the casino is no longer interested in complaints submitted by you due to your history with them. As I mentioned someone from the casino reached out to us because of your user reviews. 🤔

I'm strongly convinced this is the reason for the silence in the complaint.

Let's see what the complaint handler knows, however; we should wait for an update.

I guess I don't quite understand. Did the casino think I wrote something false? If so, please contact me regarding this matter? If the casino were fair to me, I would never write anything bad about them and delete all complaints, but the casino is not fair to me. I am willing to talk here with a casino representative, I have nothing to hide and I will be happy to talk politely

Secondly, are my negative comments a reason for the casino not to pay out my money? If they don't want to accept me as a player, they should withdraw my funds and block my further play... Every respectable casino does this.

The problem is that I do not understand the casino approach either! I asked the representative via email since the person was originally concerned about your already rejected review. He made it clear your account was about to be closed, and no one from the casino cared to explain what had happened or what you had done wrong.

I did what I could, even though I don't handle complaints, but I feel the case is lost. I am sorry for that.

I must say I'm truly annoyed by such a lack of communication...

Ok, thank you very much for your help 😉 I would really like to leave a review of the casino so that no one will remove it and I hope that the rating of the casino will drop down, I have been cheated by them for the second time!!

Dear kaczka381

Firstly, I want to extend our sincerest apologies for the delay in addressing your previous complaint. Your satisfaction and trust are of utmost importance to us, and we deeply regret any inconvenience you may have experienced.

We understand that it can be frustrating to be left in the dark, and for that, we are truly sorry. We are taking this matter seriously, and we will keep you informed of any progress every step of the way. Our goal is to provide you with a satisfactory resolution that meets your expectations.

Once again, please accept our deepest apologies for any frustration or disappointment you have experienced. Your feedback is invaluable, and we are committed to improving our services based on your insights.

Victoria

Will my payment finally be credited to my account?

Well, it worked out, I guess. 🙂 I'm convinced it was purely a misunderstanding. I'm so glad to see Victoria here!

Dear kaczka381,

I'm pleased to inform you that your payout delay has been fully resolved, and you should have received your winnings in full. I appreciate your patience and understanding while we worked to rectify the situation. Your satisfaction is of utmost importance to us, and we take any issues that may arise seriously.

Once again, I apologize for the delay and any inconvenience it may have caused you. We value your trust and continued support, and we are committed to continuously improving our services to ensure a better experience for all our users.

Warm regards,

Victoria

Thank you for your help, Mrs. Victoria 🙂

The funds have been transferred to my account. I am asking Casino Guru to remove my complaint.

I will remove bad reviews about the casino

Well, that's great. I think it's nice to see a casino trying to correct its mistake. I think they can win the trust of the players with this approach. 

Anyway, I'm glad you got your winnings in the end and everything worked out well. 

However, my question is, will the casino still be a good place for you to play? 🙂