RichPrize Casino - general discussion (page 6)

I sent a password change request and logged in this way and there was 158 euros in this account... However, before that I had 193 euros in my account... I don't understand why the difference

Me neither.... 🤔

As usual, only the casino can explain to us, I'm afraid.

It seems that the casino is still cheating its players... I ordered a withdrawal to the account, it still hasn't been received and the support is not responding to my messages at all

Can I ask Richprize Casino for an answer to my case why no one is replying to my messages and the funds still haven't been credited to my account?

When I write anonymously then the casino replies to me, but when they realize it's about me then they stop replying at all

This is how the Richprize casino chat works... For several days I only write to them what response I get is Welcome to Richprize and then no response

Well, that's quite an unpleasant case and I understand your frustration. When did you submit your withdrawal ? We give the casino 14 days to resolve situations like this, so that's why I'm asking. 

I also noticed that you've managed to file a complaint, so obviously we'll have to wait and see how the situation moves forward. 

Regarding the casino's response, the last time they responded was 3 weeks ago, so we'll see if the casino will do so now as well. 

Anyway, what convinced you to come back here to play again ? I've seen that you've had some trouble with the casino in the past, so it's quite interesting when you come back. 

I think the safety index speaks volumes as well, as it is low and I think I would think very carefully if I would ever deposit my money here again. 

But I hope your situation can be resolved and you can get back to your money. If you have any new information don't hesitate to let us know. 

I didn't come back to the game here, I didn't deposit any new funds here, only my Richprize account was blocked earlier and when I left my negative comment someone from Richprize contacted me to try to log in and I did it and the funds were already on the account and now I want withdraw them... In the meantime, I played a few bets for fun, but I did not deposit any new funds, sir

Does Richprize chat work at all? I've been trying to write to them for a week and no one answers me

I understand the casino has reopened your account. I'm not sure about the chat, because so far they haven't answered you at all. 

In this situation, as I have already indicated, we will just have to wait and see how your complaint develops further, as we have basically the same information all the time. 

If I could ask you can you keep us updated if possible?

Okay, I will write about everything, but at the moment the casino does not respond to my numerous messages and some time ago a consultant was often here

This is always the worst scenario, and you should avoid casinos with a low safety index, I'd say.

For now, just keep up with the complaint, will you?

Okay... However, I don't understand this casino

Just a few days ago they wrote to me asking me to log in and return to the game and now nothing answers all my questions

Perhaps my questions are not reaching them at all... Could you please contact them that I am writing to them at all and if they know that I have filed a complaint?

The casino still leaves me with no response even though I write to them several times a day... Can you please write to them on my behalf to answer my questions?

Hey there. I'm sorry we can't do that at this point. Those 14 days have not yet come to an end 🙁.

Give the complaint just a few more days, if I may ask.

Okay, however, I noticed that the casino's rating went up from 3.1 to 3.9 and the casino is acting outrageously towards me...

Every time I write to them and they see that it's me, they disconnect the chat and they don't reply to emails at all

That's why I don't understand why the rating goes up if they treat their clients like that and they can't explain the situation at all

It seems to me that the recent positive ratings are paid for by the casino, do you feel the same?

I see how it must look like from your point of view, yet the rating does not reflect solely on your experiences. Many other players are playing in this casino, you know? 

Additionally, we allow casinos 14 full days to carry out the verification so technically, nothing has been investigated yet. Kindly note the rating is only changed based on the disputed amount (100€ in your case would not make any notable impact, I dare to guess), and more importantly only in case the complaint is closed as "justified". It would not be fair to adjust the rating while the complaint has not been fully investigated and closed.

Does it make sense to you?

You may also find more details in this guide if you're interested:

https://casino.guru/complaint-resolution-instructions#consequences

I understand you... However, you must admit that if the casino has not been able to even respond to my messages for such a long time and just closes the chat every now and then, despite the fact that I always write politely and politely, it probably doesn't prove too good about their treatment of their customers... Do you think so too?

Not long ago, there was someone from the Richprize casino staff and he replied here on your forum... Maybe I could comment on my case. Maybe I did something wrong, I just want to find out and ask... Is it so bad that I want to ask for information? All I want is information, maybe something is missing or something else is... That's all I want to know and the casino closes the chat when I write to them

I don't think anyone would want to be treated like that, especially since I haven't done anything wrong

Hello, I agree with the first paragraph without a single doubt! To be straight with you, the rating does not consist of such variable metrics, as a result, we provide user reviews to cover this gap between things we can summarize in rating and things we can't.

Sadly, I feel there might be some investigation ongoing in your case thus, the chat operators simply have nothing to say to you or are not allowed... Just a guess. 🙁

And that's why I think it's very bad behavior on the part of the casino because it's enough to write that something like this is happening, that the matter will be resolved in a few days, e.g. not leaving me without any answer, completely ignoring me and disconnecting the chat while talking to me