PowerUp Casino - general discussion (page 3)

I still haven't received my money, support said that if I withdrew in cryptocurrency the amount would drop in 24 hours but nothing yet, it's been 7 days, my user 972000738AA

I still haven't received my money, the support just copies and pastes text, they said that if I withdrew to cryptocurrency it would fall in 24 hours but nothing yet, my user 972000738AA if you can help me.

Hey, did the casino tell you why they have this delay when they said you should get money per day ? Obviously I would think slowly about complaining, but we give casinos 14 days to sort out everything that needs to be done regarding the withdrawal and send the money to the player. 

After that time we contact the casino. 

So do you think you could be patient for a while and wait to see if something happens?

Hello, Panda9! Do you still have issues with your crypto withdrawal? If you still need help, please inform your players e-mail in PowerUP Casino so I can help you to solve it.

Regards,

PowerUP Casino Team

Casinoguru could you please change my complaint to resolved, as I have received my winnings since Casino.

I've been waiting for my money (€500) for 6 days now (since November 25, 2025) and I keep getting the usual responses: high volume, will be processed soon, blah blah blah... I find it absolutely unfair how long one has to wait here...

Yeah, I understand that you feel this way, but unfortunately sometimes casinos really have a high volume of withdrawals, you know. 🤷‍♀️

Hopefully you will get your winnings soon, and if it takes longer than 14 days, our complaint team will intervene.

Have you ever withdrawn from this casino before?

No, not from this casino yet, but from the same provider several times, and it always took 2-3 days for years…

Then I really hope they will be able to process your withdrawal soon.

Please let us know how it goes, and we'll be ready to step in if needed.