PowerUp Casino - general discussion (page 2)

So after contacting support again, it will probably be processed soon but they couldn't give me any specific information and I haven't been asked for verification to date.

So today a whole week has gone by and I'm slowly getting the feeling that I won't receive my winnings at all.

Did the support confirm the withdrawal for you?

If you see that it is really going nowhere and the 14-day timeframe passes, our complaint team will gladly look into this issue and try to get it solved. So, please stay patient just a little more and then let us know if you wish to file a complaint. Unfortunately, for now, our team won't be able to intervene.

We'll wait for the updates here.

So I contacted support again today and they told me "The payout is being processed and you will receive an email when it has been processed". I have been receiving this exact support text constantly for a few days and absolutely nothing is happening. I understand that casinos sometimes have payment delays, but what I don't understand is hearing the same nonsense for a week and not even coming close to starting the verification process or anything else.

In my opinion, with such absolutely helpless support and such long payout times, it is absolutely no fun. I now doubt that I will ever get even a part of my payout. The service on the site seems to be non-existent, which I absolutely do not understand. This is not how you retain players and I can say as of now that this is by far the worst casino experience I have ever had.

Now I've been told that there is a delay, so I wonder what it would have looked like if there wasn't one, probably similar. This casino does everything it can to delay the payout as much as possible. The more I talk to support, the more dubious this casino becomes. I'm not going to wait for the payout any longer and I'll say straight away that no one should ever play on this dubious site, this casino is more than just unfair and fraudulent, don't waste your money and play on decent sites instead.

Have they explained to you what kind of delay it is? What could cause it?🤔

Sometimes the live chat is not fully informed about the withdrawal process, and that is why they just paste the same answers, I believe.

May I ask, though, what do you plan to do now? You said that you weren't going to wait.🤔

I have finally received the money

Hey, that is great. So it worked out in the end. And without verification, right?

Are you going to continue with this casino now? What do you think? 🤔

No way, if I have to wait a week for a payout it is pointless for me, I will go for alternatives,

From my perspective, no wonder you are leaving. Well, good luck elsewhere, surely we can count on you for further insights, right? Wishing you a fair and quick casino to be found soon.

I have already tried many good casinos, I just keep testing

It looks like you have been very active 🙂. Let's hope you won't pick up some bad ones too!

We'll see what the future brings, I always write my reviews neutrally. I'm not interested in the RTP but in the payouts.

So we will be looking forward to reading those reviews.😉

I hope that I can quickly gain some experience and that the users here will read it and use it to their advantage

I hope that it'll be a good experience and that you will come back to share some positive news with us.

Unethical casino.

Casino Guru - I don't know how you guys can promote this site.

I submitted a complaint to you.

Hi, we don't promote casinos but we give information about them which is quite a big difference I would say.

Anyway, can you please explain what happened to you there?

My apologies @Jaro, I agree it is a big difference.

Just frustrating that casinos can get away with unethical behaviour with zero consequence.

Here's a little tip, you can respond to me using the "reply" button, because if more players join in, I can see you replying directly to me or using it for someone else. 

Also, I would like to ask, what happened to you in the casino ? The whole complaint hasn't ended yet, so it might not be without consequences at all. 

I'll be waiting for an answer.