PowerPlay Casino - general discussion

If you want to discuss anything related to PowerPlay Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hi. I just want to mention a few things about powerplay casino , I play a lot there and I never had issues with deposit or withdrawal , withdrawal in 4 hours every time never had a problem , and costumer service is 24/7 they awnser in seconds

it's a very good casino

Hello,

thank you for sharing. Much appreciated. 🙂 We see PowerPlay as a questionable one, but it never hurts to know more details, I'd say.

May I know which payment method did you use, please?

I use etransfer for deposit and for withdrawal its really fast

Sounds good.

Did you know you can write your own user review on Casin Guru?

When something is good or wrong, you can share it with others 🙂

Same thing with me. Had a massive win and was verified in under an hour, only photo ID and bank statement needed and had my interact etransfer withdrawal in my bank 45 minutes after that.

Hello,

this is very promising. Are you also satisfied with the amount of games available there, I wonder?

yes it could be more games but I talked to them about that and for some reason they cant add a few games what I proposed too

I was actually, sure more providers would be sweet but they have microgaming and others, it forced me to play games I might not have and there’s more than enough to ever try. Plus I was on a winning streak so I couldn’t complain. 😀

With all the verification problems that may arise there’s always that moment where you think Let this go smoothly. I’ve been fortunate in this regard, only once- Betzest put me through the wringer but eventually paid me- so there’s always that apprehension, we all deal with it. That’s why when here they were so friendly and happy I’d won, plus the quick interact pay, only at Tsars do I get same day withdrawal using interact, that I just wanted everyone to know.

You sound like an experienced player who already has some interesting experiences in the pocket.

I'm sure the others will appreciate the shared information. 

We all crave to know which casino pays instantly and which does not pay at all, I'd say. 🙂

I found power play casino and was so impressed with it withdrawals were fast ,they're designed is great and customer service is wonderful. So I told my wife about it and she made an account. Both of us played along, not having any problems making deposits until we both tried to withdraw funds. When we tried to do our withdrawals this is the message that we received

12.3.PowerPlay does not allow two or more Account Holders to place bets from one IP-address (from the same computer or the same local area network). In such cases PowerPlay has the right to block the account of such a User and ask them to send the documents verifying their registered identity.

We verified everything and I already made 2 withdrawals.

So they blocked us and froze our accounts.

I received an email after 2 weeks and was able to withdraw my 900.00.

My wife was told they confiscated her winnings for breaking rules.

How can I get my withdrawal but she can't get hers of 1980.00.

She has sent 5 emails asking them to clarify the rules she broke and they can't come up with an answer so they have ignored her. Now tonight she gets this.

PowerPlay reserves the general right at any time, and in our sole discretion, to suspend or terminate your account (or exclude you from any of our services) without further explanation if we consider it necessary to do so.

BUT THEY FORGOT THE LAST SENTENCE THAT IS THE FOLLOWING...

In such circumstances, where deemed appropriate by us, PowerPlay reserves the right to remove any bonus monies in your account.

SHE HAS 25.00 IN SPORTS BONUS AND 10.00 IN SLOTS.

So are they basically saying that somebody has a bad day because they found out their wife was cheating on them, or they don't like the way your name looks, or they got shot down at the bar the night before they can give you the boot and keep your winnings?

If that is the case AVOID POWER PLAY CASINO AT ALL COSTS. She should get her money fair and square it wasn't won on bonus funds.

If they do the right thing and let her withdraw her funds I will update this but it's sneaky especially leaving out the last line in the rule. Ignoring her 4 emails while they dream something up shows their character. It is pointless to get a lawyer but my daughter works for global news and is finishing her internship this would make for a good story. It happens too often and people should be made aware this casino closes accounts because they are 3 and are throwing a temper tantrum.Rules are rules not for one player and not the other.

Hello efg22,

Allow me to start with the fact, that this is quite a normal rule usually stating that only one account per household, is allowed. It's because the casino simply can't be sure about who is exactly playing and such accounts can be misused for bonus hunting.

Always ask the casino whether you both can play there at the same time - always make a screenshot of the casino statement.

As far as I can see confirmed in the complaint, your winnings were already paid, so no harm was done in the end. That's great!

Nevertheless, kindly keep this as a good experience, always consult with the casino first to avoid later issues.

Casinos verify accounts the moment the withdrawal is submitted not when the deposit is made, you can both ask the casino to verify you immediately though, honest casinos would allow that.

OK I don't understand what you are saying. Power play says it is alright for two different people to play on the same IP address. But they won't give her winnings to her. I'm not sure where you see she got her winnings. They can't even give her a reason as to why..

Well, you said that the situation is ok for the casino though the second person won't get the winnings. So it is obviously not all right, don't you think?

Did you mention this rule? (it's a standard rule - very comon):

"12.3.PowerPlay does not allow two or more Account Holders to place bets from one IP-address (from the same computer or the same local area network). In such cases PowerPlay has the right to block the account of such a User and ask them to send the documents verifying their registered identity."

To avoid possible issues: Always ask the casino whether you both can play there at the same time - always make a screenshot of the casino statement.

Because the moment the casino says that you can both play, it is very important to capture this answer as proof. 🙂

That's all.

Maybe your wife can submit the complaint as well, so we can see what is the reason for not paying her the winnings. What do you think?

here is the screenshot of the email where they closed my account because they are having a shitty day felt like it. PRETTY LOW IF YOU ASK ME.I WOULD AVOID POWER OLAY AT ALL COSTS.

and this says I will get my withdrawl never did.

Hey there.

Though I understand your frustration, I'm also convinced there must be something behind this final decision.

Are you aware of anything? As stated, you are entitled to refunds, so it makes sense that the withdrawal was left untouched.

Is it fair? This is a completely different question.

I'll say that just as it is, if you are convinced this is unfair, I urge you to submit a complaint. This is a free process, giving us the possibility to step in and investigate. To find more details, I suggest you read this guide: https://casino.guru/complaint-resolution-instructions

For submitting the complaint itself, use another one: https://casino.guru/complaints/create

I have filed a complaint it was a waste of time they just ignored casino guru. Why did they pay put one and not the other?

Saw your complaint and it was closed as rejected because it seems you stopped replying, while your wife's complaint was closed as unsolved (which basically cause the casino's rating to be lowered accordingly to the severity of the case), you should have kept communicating with guru, you may think that a complaint getting closed as unsolved doesn't help but it truly does: it warns other players, if that causes losses of potential users for the casino, you can consider that your retaliation.

I don't have the full context for both of your cases, but I suppose you had no intention of building any edge over the casino by both of you having accounts there, mostly because who in their right mind would set up two accounts with the exact same home address and the exact same IP address to take advantage of any casino? I will trust guru's ruling on your wife's case and suppose there was nothing fishy going on with any of the two accounts, like I said: you should have kept communicating with guru and more negative points would have been added to the casino



My friend, don't follow the issue of lack of credit to the account after depositing the money in the Metaspace thread. Please help me as much as possible regarding the blocking of my account and encourage the casino to respect my rights. I never mean to support my right to defend myself. and support.