PowerPlay Casino Review

The player from British Columbia had issues withdrawing her winnings from Power Play casino due to multiple accounts originating from her residence. Despite a prior agreement that two accounts could exist as long as ID was verified, the casino denied her withdrawal attempts and withheld winnings amounting to $1908 in November 2022 and $550 recently. We attempted to resolve the issue by asking the player additional questions and extended the complaint response time by 7 days. However, due to the player's lack of response, we were unable to investigate further and had to reject the complaint.

An Indian player had received a $10 free bet for the Australian Open from Powerplay Casino, but its equivalent in INR had been inaccurately processed. He had won the bet, but his winnings were not correctly translated into INR, resulting in significantly lower returns. The player had complained that the casino had equated $10 to INR 10, which was a significant difference in value. However, as the bet had already been placed and the bonus utilized, we couldn't assist in requesting the casino to void the winnings and issue a new bonus. Additionally, as it was a free bonus and no real money had been invested, and our scope didn't cover issues related to sports betting, we had to reject the complaint.

The player from Canada has been accused of opening multiple accounts. Admittedly, his wife had an account in the same casino. The player confirmed the withdrawal of his funds was successfull, however the player also pointed out a technical error that occured. We ended up closing the complaint because the player stopped responding.

The player from Canada has been accused of opening multiple accounts. Admittedly, her husband had an account in the same casino. After an initial reply from the casino they will look into the issue we haven't received any reply from them, therefore we closed the complaint as unresolved.

The player struggles to verify his account as the casino is requesting an additional document for verification. We ended up rejecting the complaint because the player stopped responding to our messages and questions.