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PowerPlay Casino Review

Name: PowerPlay Casino Review
Item: PowerPlay Casino
Rating: 4.6

4.6/10Safety Index Low by Casino Guru

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Important (2)

Visit Casino

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Payment methods

Show all (10)

Withdrawal limits

per week

C$100,000

per day

C$20,000

Owner Trillium Ventures Limited

Operator Deck Entertainment N.V.

Established 2018

Estimated annual revenues

< $1,000,000

Licensing Authorities

OverviewBonusesUser reviews9Safety Index explainedDiscussion30Payment methods10

Important: Casino may confiscate money from dormant accounts This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (6 to 12 months).

Important: Win limit of C$100,000 per week This casino has a win limit rule. You will not be able to win more than C$100,000 per week.

PowerPlay Casino Review

Our independent casino review team has taken a detailed look at PowerPlay Casino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.

Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. PowerPlay Casino has a Low Safety Index of 4.6, which means it ranks low in terms of fairness and safety according to our methodology. Continue reading our PowerPlay Casino review to find out more about this casino and determine if it's the right fit for you.

Fairness and safety of PowerPlay Casino

In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.

In our review of PowerPlay Casino, we thoroughly read and reviewed the Terms and Conditions of PowerPlay Casino. We came across some rules or clauses that we did not appreciate, and all in all, we find the T&Cs to be unfair. Unfair or predatory rules have the potential to be held against players to defend withholding their winnings. Therefore, as we discovered some serious issues with fairness of this casino's T&Cs, we advise seeking a casino with fairer T&Cs or at least approaching this casino with caution.

Based on our estimates or gathered data, PowerPlay Casino is a small to medium-sized online casino. In relation to its size, it has a very low value of withheld winnings in complaints from players (or it has not received any complaints at all). When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.

To our knowledge, PowerPlay Casino is absent from any significant casino blacklists. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.

In our comprehensive review of all relevant aspects, PowerPlay Casino has attained a Low Safety Index of 4.6. We encourage players to avoid this casino and seek out one with a higher Safety Index.

T&Cs of PowerPlay Casino evaluated

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of PowerPlay Casino to be unfair.

Note: You can find our specific findings from the T&Cs evaluation here.

PowerPlay Casino player complaints

Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.

We have found no relevant complaints about this casino.

PowerPlay Casino user reviews and feedback

At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.

However, this casino does not have a User feedback score yet. We only calculate it once a casino has at least 15 reviews, but have only received 9 player reviews of PowerPlay Casino so far. You may access the casino's user reviews in the User reviews section of this page.

Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.

Company information and licenses of PowerPlay Casino

PowerPlay Casino is in the ownership of Trillium Ventures Limited and has an annual revenue estimate greater than $1,000,000. This makes it one of smaller online casinos on our scale.

PowerPlay Casino holds licenses issued by licensing authorities in these geographic areas: Curaçao (Curaçao Gaming Control Board), Ontario (iGaming Ontario).

Withdrawal limits, win limits, and payment method options

PowerPlay Casino supports 10 payment methods. This includes: PaysafeCard, Mastercard, VISA, Bitcoin (BTC), MuchBetter, CryptoPay, Interac, Ripple (XRP), Ethereum (ETH), Litecoin (LTC).

Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.

Withdrawal limits	Win limits
CAD 20,000 per day	EUR 40,000 per spin
CAD 100,000 per week	CAD 100,000 weekly net win limit
	CAD 50,000 per spin

Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.

Available language options and customer support

As part of our casino review process, our expert team gathers data regarding customer support options and available languages. Languages and customer support options available at PowerPlay Casino are displayed in the table below.

Language	Website	Customer support	Live chat
English			24/7

During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at PowerPlay Casino, withdrawals, and other potential areas of concern. According to our tests and collected information, PowerPlay Casino has an average customer support.

PowerPlay Casino slots and casino games

PowerPlay Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

The casino's game library includes titles from 57 providers. This includes NetEnt, Apricot (Microgaming), Playtech, Evolution Gaming, Pragmatic Play, Red Tiger Gaming, Nektan, Big Time Gaming, Wazdan, Habanero, Lightning Box, Rabcat, Realistic Games, Ash Gaming, Relax Gaming, Inspired Gaming, PearFiction Studios, Ino Games, Oros Gaming, Fantasma Games, Origins (playtech), Vikings (playtech), Live 5 Gaming, Psiclone Games, Wishbone, Slingshot Studios, Alchemy Gaming, GONG Gaming Technologies, Nailed it! Games, Fortune Factory Studios, All For One Studios (ALL41), Northern Lights Gaming, Foxium, Buck Stakes Entertainment, Triple Edge Studios, Crazy Tooth Studio, Infinity Dragon Studios, Gameburger Studios, Switch Studios, Reel Kingdom, Neon Valley Studios, Markor, Skywind Group, High Limit Studio, Pulse 8 Studios, SpinPlay Games, Gold Coin Studios, Woohoo Games, Hammertime, Aurum Signature Studios, Games Global, Just For The Win, Gaming Realms, Golden Rock Studios, Rarestone gaming, Snowborn Games, AreaVegas.

Bonuses and codes offered by PowerPlay Casino

Online casino sites offer bonuses to attract and retain players, as an incentive to register an account with them and begin playing. We currently have 6 bonuses from PowerPlay Casino in our database, which you can find in the 'Bonuses' part of this review.

Note: For more information about this casino's offers, check out our separate page dedicated to PowerPlay Casino bonuses.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (10)

Withdrawal limits

per week

C$100,000

per day

C$20,000

Games

Show all

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Language options

English website

English customer support

English live chat

Game providers

Show all (57)

Casino screenshots

Positives

Wide selection of game genres
Always helpful live chat support

Negatives

Strict dormant account policy
Possible withdrawal fees
Software provider filter not available

Interesting facts

Accepts only players from Canada
Players from the province of Ontario must be 19 years of age or older to play

Author: Pavel Kaczynski Last updated: 05 Nov 2025 Anything incorrect or missing? Let me know

PowerPlay Casino bonuses

Browse all bonuses offered by PowerPlay Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of PowerPlay Casino

This is a place to share experience with PowerPlay Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Not enough data

Rated by 9 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

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Casino Guru

We want players to understand gambling.

sdexcid

Diamond

Canada

• 3 months ago

Very bad casino all around and very sneaky. lowered all the rtps, support is terrible and they treat you like they deserve your money

Nothing

Lowered all the rtp's of their slots sneakily
put 10x max cashout cap on your winnings
support unhelpful and aggressive
games lag and player location check always disconnectin
tries to nickel and dime you

Safety Index of PowerPlay Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of PowerPlay Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Low4.6/10

Small to medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be unfair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Important

Important: Win limit of C$100,000 per week This casino has a win limit rule. You will not be able to win more than C$100,000 per week.

Unfair terms and conditions

Playing restricted games while wagering bonuses may forfeit bonus balances
T&C copied from the casino's website (in English):
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Read more
Use of the Martingale betting strategy may result in confiscated winnings
T&C copied from the casino's website (in English):
T&C copied from the casino's website (in English):
Read less
Read more
Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in English):
T&C copied from the casino's website (in English):
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Read more
Casino voids gaming account balances after less than one year of account inactivity
T&C copied from the casino's website (in English):
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Read more
Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in English):
Read less
Read more

Other factors

Low win limit: C$100,000 / week (net win)

Complaints about PowerPlay Casino and related casinos

(8)

8All0Opened0Unresolved1Resolved7Rejected

Complaints directly about PowerPlay Casino

Our verdict Unjustified complaint

Player's withdrawal is delayed.

The player from British Columbia had not received a withdrawal that the casino claimed was sent using litecoin. He requested to receive his winnings at his actual address, as the funds had not reached his wallet. The Complaints Team investigated the case and confirmed that the withdrawal had been processed correctly to the crypto wallet address linked to the player's account. The player, however, maintained that he only transacted using Interac and did not recognize the crypto address. Despite his concerns, the casino's evidence indicated no misconduct on their part, leading to the conclusion that the case was closed as unjustified.

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Closed Submitted: 18 Sep 2025

Disputed amount: C$3,000

Our verdict Case closed

Player's account is closed and winnings are confiscated.

The player from Ontario faced issues with PowerPlay after they deactivated his account due to inactivity and seized his balance of $1501.22, returning only the original deposit of $1000. He argued that the notification regarding the account's dormant status was inadequate and that his remaining winnings of $501.22 should have been recoverable under Ontario regulations. The player submitted a formal complaint and sought advice on next steps. The issue was resolved as the casino processed the remaining balance of $501.22, which the player confirmed had been successfully withdrawn to his bank account. The complaint was marked as 'resolved' by the Complaints Team.

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Resolved Submitted: 29 Jan 2025

Disputed amount: C$501

Our verdict Player stopped responding

Player's winnings confiscated due to multiple accounts from same residence.

The player from British Columbia had issues withdrawing her winnings from Power Play casino due to multiple accounts originating from her residence. Despite a prior agreement that two accounts could exist as long as ID was verified, the casino denied her withdrawal attempts and withheld winnings amounting to $1908 in November 2022 and $550 recently. We attempted to resolve the issue by asking the player additional questions and extended the complaint response time by 7 days. However, due to the player's lack of response, we were unable to investigate further and had to reject the complaint.

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Closed Submitted: 07 Apr 2024

Disputed amount: C$550

Our verdict Unjustified complaint

Player reports an incorrect currency bonus issue.

An Indian player had received a $10 free bet for the Australian Open from Powerplay Casino, but its equivalent in INR had been inaccurately processed. He had won the bet, but his winnings were not correctly translated into INR, resulting in significantly lower returns. The player had complained that the casino had equated $10 to INR 10, which was a significant difference in value. However, as the bet had already been placed and the bonus utilized, we couldn't assist in requesting the casino to void the winnings and issue a new bonus. Additionally, as it was a free bonus and no real money had been invested, and our scope didn't cover issues related to sports betting, we had to reject the complaint.

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Closed Submitted: 17 Jan 2024

Disputed amount: 829 INR

Our verdict Player stopped responding

Player has been accused of opening multiple accounts.

The player from Canada has been accused of opening multiple accounts. Admittedly, his wife had an account in the same casino. The player confirmed the withdrawal of his funds was successfull, however the player also pointed out a technical error that occured. We ended up closing the complaint because the player stopped responding.

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Closed Submitted: 29 Oct 2022

Disputed amount: C$963

Our verdict Player stopped responding

Player has been accused of opening multiple accounts.

The player from Canada had been accused of opening multiple accounts. Admittedly, her husband had an account in the same casino. After an initial reply from the casino, they stated they would look into the issue; however, we had not received any further reply from them, leading us to close the complaint as unresolved. The player did not respond to our inquiries, which resulted in the rejection of the complaint.

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Closed Submitted: 29 Oct 2022

Disputed amount: C$1,908

Our verdict Player stopped responding

The player struggles to verify his account.

The player struggles to verify his account as the casino is requesting an additional document for verification. We ended up rejecting the complaint because the player stopped responding to our messages and questions.

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Closed Submitted: 26 Jun 2022

Disputed amount: C$500

Our verdict Player stopped responding

Player’s struggling to place a bet.

The player from Canada has experienced difficulties while placing bets. We rejected the complaint because the player didn't respond to our messages and questions.

Closed Submitted: 24 Jul 2020

Disputed amount: C$80