PowerPlay Casino - general discussion (page 2)

Feel free to ask for the complaint to be reopened. Use the link you have in your email, or reply to Tomas.

As SunsetGaze said, never leave an open complaint untouched; we need your cooperation to process it.

🙏

Hello.

Can you describe what has happened, please? I only learned that your account seems to be blocked for some reason.

I would love to have it reopened. First of all my boyfriend and I both had an account with power play. We both had won and had no problem collecting our winnings. Then we both won a decent amount and they refused to pay me my winnings. They paid out my boyfriend.When I asked why they said because they didn't want to. Now I will add at that time no where on their rules did it say 2 people from the same household could not play on their site. I made sure that they were not using that excuse because their rules didn't state that it was not allowed. The funny thing is they paid our my boyfriend but not my winnings.They told me a few times they would pay me and then changed their mind. It was the most unprofessional contact I have ever had with a casino. They just ignored casino guru when they got involved. I think it is theft if they take your money and refuse to give you a reason why they won't pay out your winnings. They should be penalized for that kind of behavior.

I don't understand as I was told by casino guru that they couldn't do anything else for me. Is there a way to have this opened and paid my winnings?

Really I wanted to continue I still do. Casino guru said they couldn't do anything as power play stopped communicating. I would love to open this back up but how can you help me if they don't reply to you. I was told I couldn't go any further as they have every right to terminate me without a good excuse. I'm still angry a year later.

Hello.

Just to be sure I haven't missed the recent events, when I replied to the last time 5 months or so ago, saying, "Feel free to ask for the complaint to be reopened. Use the link you have in your email, or reply to Tomas."

Did you do that?

Because if you did not, you have to start with this action; otherwise, there will be no reopening at all.

I'm also a bit confused about this part: "They just ignored casino guru when they got involved." As far as this complaint 👈 is concerned, you were the one who went silent.

I would appreciate it if you could help me understand the context. 🙏

Thank you.