Power Casino - general discussion (page 3)

HELLO I RECOMMEND YOU TO CHANGE NOW!

I PLAYED ONLY 10 EUR THIS MONTH AND RECEIVED A BONUS OF 1000 EUR + 125 FREE SPIN FROM WHICH I WON ABOUT 200 EUR, I RECOMMEND YOU TRY ON THIS CASINO

https://investroncom.wixsite.com/casinoitalia

Hello,

I read your complaints and I really think you should know how things work by the time now.

Please feel free to submit another complaint so our team can investigate the matter again.

As far as I understand you've gambled a portion of your deposit away already? Is it correct?

In any case, do not try to play with the deposit. If the casino promised you the refund I'm sure it does not count money lost.

Hi,

well, if you gambled your money away you can hardly blame the casino. Do you have an active balance of 500 in your casino account or not, please?

Hello,

It strongly depends on how and when you asked for the self-exclusion. Frankly, it all has its rules.

I'm sure our complaint team will take good care, don't worry.

At the moment, Kristina is waiting for your reply concerning your self-exclusion request, please.

You may answer here.

READ WELL MY CLAIM CLOSED TODAY WITHOUT HAVING OBTAINED NOTHING, DON'T PUT MONEY IN THIS CASINO BECAUSE THEY SCAM PEOPLE !!!

https://casinoguruit.com/power-casino-il-ritiro-del-giocatore-e-stato-ritardato-2

DON'T PUT MONEY IN THIS CASINO, THEY SCAM PEOPLE!

ATTENTION!! POWERCASINO DOES NOT PAY THE REGULAR WIN OF 3,600.00 AUD:

https://casinoguruit.com/power-casino-il-ritiro-del-giocatore-e-stato-ritardato-2

ALL casinos where you pay out once only let you lose afterwards, there is no exception, after a payout you run into nothing in every game

Hello Nemokid,

I'm sorry that the casino's staff acted the way they did.

We made our point clear:

"The player from Italy is dissatisfied with the withdrawal process. The player was contacted by the casino and told that their winnings had been canceled as they had registered from a restricted country. The country wasn't listed as restricted and the player was able to register, deposit and play without issue. The casino would not reconsider its position and we found this to be against our fair gambling codex, so the complaint was closed as 'unresolved'."

Hence casino was awarded black points for being unfair.

Hi, I can help you if you want.

Hello,

I checked your complaints and I must say I found a wide range of issues as well as a wide range of casino's overall scores.

Anyway, in general, asking the self-exclusion in a casino with a questionable reputation can be tricky as well as complaining that you had not won anything in a casino with a score of about 2 points.

I'm sorry you lost your money, maybe you can ask each casino you like to play in, how much time they need for blocking an account via live chat.

Just an idea.

Please share the result of your complaint with the authority - thank you.

I can just tell you that Kristina is amazing coworker and we could barely imagine working without her. She's a crucial part of the team when it comes to dealing with new complaints, sorting them and forwarding to other team members. It doesn't mean she can't do a mistake, but generally speaking, she's very good in her job.

I can't comment on the evidence you provided.

But when it comes to the waiting time for account disclosure based on the self-exclusion request, we always accept 1-3 business days. It has nothing to do with any member of the team. This is the standard practice.

We discussed the practice numerous times. The conclusion is simple. The casino should close the account within a reasonable period of time. I looked at the rejected complaint. Of course, it would be nice to contact the live customer support and get it closed within a few minutes. It actually works this way in some casinos.

On the other hand, when you look at the casino's terms and conditions, they explicitly say that the live chat agent is unable to close the account and it needs to be done via the e-mail address.

This tells me that the account wasn't closed simply because the agents don't have this option and not because the agent would fail to do their job correctly.

Hello, I have a question why the power casino site does not work for me?

Hi, can you take a screenshot of what the casino site you see and upload it here? Your casino website may be blocking your ISP. I think that Power Casino accepts players from the Czech Republic, but it does not have a license in the Czech Republic, so it is possible that some internet providers are blocking them.

I've tried it now and it doesn't work for me either. I would have to use a VPN to access the site.

The site is clearly not working.

and tried to go under vpn of other countries - the result is the same

Hello,

I can access the site even without any VPN app running at the moment:

Can you try it again, please? It could be some technical problem on our end back then.

Good evening (power casino 7.beat / cs)

I wanted to ask if anyone knows why the power casino site is down from today. "I still played there yesterday and the site doesn't exist today" Thank you for your answers

Beautiful morning

if you are Andysek other than andysek08 🙂, I am forwarding Daniel's reply, it is still relevant:

"Hello, can you take a screenshot of what you see on the casino site and upload it here? It is possible that the casino's website is being blocked by your ISP. I think Power Casino accepts players from the Czech Republic but does not have a license in the Czech Republic, so it is possible that some ISPs block them.

I've tried it now and it doesn't work for me either. I would have to use a VPN to access the site.

"

We just found out that there really is a problem and we are investigating the situation at the casino. I will let you know.