Power Casino - general discussion

If you want to discuss anything related to Power Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

The other day at this casino 🙂 Complaint has been filed.

Dog 3 is not with?

I've never done this kind of bets, but I'm thinking - I don't even see the dogs number 2 and 5 on the screen so isn't it possible that the Dog 3 was simply behind all of them and his number will appear on the screen a bit later?

ATTENTION: The 200% first deposit bonus is x60. The terms and conditions state x40 on the bonus amount, but the casino also calculates the deposit amount to the bonus balance. This is fraud, of course the casino sees it differently ...

And what the hell are you doing in my complaint Traid?

Can be closed Problem solved got a refund.

I think you should take a deep breath and then see which area you are in.

"Power Casino Discussion" - this is certainly not YOUR thread (correct spelling)

Hello,

thank you for information regarding your complaint. I'm happy it ended up this way!

Allow me to point out that we are currently in "Power Casino - general discussion". Your complaint has been proceeding via unique thread, so you don't have to be allert in this case. All you personal data are safe within our website. 🙂

I'm just curious, do you plan to keep playing in this casino?

Hi,

It's an interesting information.

Is this your own experience - did you try deposit bonus and wagering in here for yourself, please?

Thank you.

Hi,

yes, I deposited € 200 yesterday and with the 200% bonus I had € 600 in my account. as

Wager was shown to me € 24,000. According to the terms and conditions, it should have been € 16,000 = x40 of the bonus amount). In LiveChat I was informed that the deposit would be converted into bonus credit and would therefore be counted. I have never heard this argument from a casino before.

I'm quite surpriced as well...

As far as I can understand, you only got this information via LiveChat, correct?

I mean, did they argument with certain Terms&Conditions part or did they just simply inform you by chat?

I always read the terms and conditions. The Power Casino terms and conditions state that the bonus amount for the 200% bonus must be converted 40 times. For me, the bonus amount is the amount that is added to my deposit, in this case 200%. The casino sees it differently. What should I do about it?

Hi you can spam the chat they don't have an ip block 🙂 then got my compensation.

I once included yours in my complaint. I recommend opening a complaint. I can already feel the hype that customers are leaving the casino

Seriously, they offered my data to third parties publicly

That's the thread you're talking about and it's still waiting for your reply:

https://casino.guru/power-casino-player-s-winnings-haven-t-been-validated

If they apply wagering on your own money (the money you deposited), then it's all wrong. You shouldn't have a wagering requirement applied to your own money (except the usual 1x-5x wagering, which is the basic anti money-laundering rule, preventing you from an instant withdrawal after you make a deposit).

Hello, Tillykke.

I'm sorry if the information from our support agent was somehow incorrect, however our bonus rules clearly states, that all bonus funds are subject to the turnover:

5. After accepting the Bonus, the deposit amount is combined with the Bonus amount and then credited to the balance of the bonus funds.

7. The bonus balance is subject to a 40-fold turnover before you can use or withdraw the funds. You can check the remaining wager amount in the Account tab.

As you can see, it is clearly said that your deposit amount will be combined with the bonus amount, and transferred to the bonus funds balance, after that the "bonus balance" is a subject to the turnover, and not the "amount of bonus". So everything is correct: the wager is counted from the whole amount: 200 euro of the deposit + 400 euro of the bonus. 600x40=24 000.

If you think, these phrases don't give full clarification, or, maybe, there is an issue in German translation of the bonus rules, please, tell us, and we will think on how we can change the phrasing.

Hello, Daniel.

We never apply wager to the player's own money, even for AML rules.

The wager is only applied when the player accepts the bonus. In that case the amount of the deposit is combined with the bonus amount. The cumulative deposit+bonus amount is transferred to the bonus funds balance and the wager multiplier is applied to it.

If the player does not accept the bonus, wagering is never applied.

Hi, yes, I understand that, but still. I understand the X wagering requirement on the bonus that you give to the player including all other conditions like max. bet, max. withdrawal etc.

But how can you apply 40x wagering requirement on real money that were deposited by the player? I understand that the player can choose whether they want to accept the bonus or not, but it still doesn't make the bonus better anyway. So basically by accepting this bonus, the player converts their own money to bonus money. I'm looking at the bonus page here and I don't think that even our team that did the review understood the conditions. I'll need to check it with them in the morning.

Dear Power Casino representative,

I am not sure how happy are the players with this type of bonus. Do you have some feedback? Did somebody complain about turning real money into the bonus? As far as I know, only one casino ever was turning real money into a bonus, and it was happening with wagering, and at the end of the wagering, all bonus amounts were converted to real money. But because one player lost the real money because he didn't wager the bonus on time, they considered reworking the bonuses.

This bonus policy is very unusual. Usually, players convert bonus money to the real one and not the other way.