The player from Germany had his winnings from Dog Racing voided. He stopped responding.
Power Casino - Player’s winnings haven’t been validated.
Amount: €28.5
Power Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.0
Power Casino has a Safety Index of 2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
3 years ago
Translation
I bet on dog 3 what happened did the casino shoot or euthanize dog three before the race?
Fun by the side, something like that doesn't work in the next race I bet money and then confirmed suddenly the error was blah blah and money was simply withdrawn anyway.
So after this ID I made a long game because the mistake turned out to be very big and it took money from me anyway.
Automatic translation:
Public
Public
3 years ago
Dear Wibrak,
Thank you very much for submitting your complaint. Do I understand correctly that this case is related to Dog Racing only?
As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to Dog Racing. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru.
Please let me know how you would like to proceed.
Thank you very much for your understanding.
Best regards,
Petronela
Public
Public
3 years ago
Translation
PS: if you don't get your right, you get annoyed with a spam bot in the chat 😉 they don't have an ip block, the customer service then gave me my reimbursement after an hour.
Automatic translation:
Public
Public
3 years ago
Hello, Wibrak.
We've reviewed your case. In this game, if one dog fell behind for too much, it does not show on the screen. You wrote us about this issue in the support chat on 22 of October. This issue was explained, you also were compensated with a 10 euro bonus, despite that there is no issue on our side. Unfortunately, you were not happy with this explanation and used a spambot to create multiple chats and disrupt our support team work. Today you returned to our support chat and started spamming with pornographic content just "for entertainment", as you said. We were forced to block your account for spam.
We ask casino.guru representative to acknowledge this complaint as unjustified, because the player just didn't understand the game rules, however while explained and compensated to be on the good terms, wrote this complaint and used spambot to disrupt our support team work.
Public
Public
3 years ago
Translation
Yes, only after nervous reports were reimbursed the missing game where the error was reported and you swallowed the money, you were not reimbursed. If you do not come to your right at this casino, it is the best way to spam
PS: By the way, there were 2 complaints that I have not listed here, so it is not unjustified
And I'll be curious how they Augment Visa the lock on my chargeback which I'll summarize tomorrow. I was not ashamed and I have the right means against criminals like you.
If I can't get my chargeback through, look forward to my bot
Edited
Automatic translation:
Public
Public
3 years ago
Hello, Wibrak.
Unfortunately, we cannot provide you a refund because you already used your deposits to play games. According to our Refund/Cancellation policy, Paragraph 1:
No refund can be completed once the alleged deposit (including the bonus) has been played using the powercasino.bet or powersport.bet service.
We also ask casino.guru representative to take notice on the player's threats and illegal actions (support chat spam, extortion, unjustified chargeback attempt). We can provide additional details about the user via email.
Public
Public
3 years ago
Translation
That no blackmail the one fact that I do a chargeback for the costs you will then pay 🙂 You are the criminals here, not me!
If right is wrong, resistance becomes a duty, but you can tell how you deal with your customers' data. You simply pass data on to third parties.
So you know about it.
By the way, when I threatened to complain here in the casino, the casino said that Casino Guro was their family and I should do it quietly.
I am also talking about your Fraudulent Bonus
Quote
The 200% first deposit bonus is x60. The terms and conditions state x40 on the bonus amount, but the casino also calculates the deposit amount to the bonus balance. This is fraud, of course the casino sees it differently ...
Customer has paid € 200 24,000 does he have to wager?
Who is the wolf in sharp clothing here?
PRIVACY POLICY
Are you not taking it seriously, did you just attend, do you seriously think that we gamblers put up with everything and watch us take other people out of their money?
That you do not delete that, I took the liberty of making a screenshoot and sending it to the responsible license provider how you deal carelessly with the data of the users 
Do you think all of your players are stupid?
Edited
Automatic translation:
Public
Public
3 years ago
Translation
By the way, please direct the faulty games with the dog three not at was even if you are already offering it illegally without my consent.
Automatic translation:
Public
Public
3 years ago
Hello, Wibrak.
If you have any worries about the possible disclosure of your personal data, you can always read our Privacy Policy. It is available on the website.
According to our Privacy policy we can use information we collect for:
Monitoring and investigating transactions for the purposes of preventing fraud, terms abuse, money laundering and other illegal or irregular gaming activities;
We also have a right to:
We may pass information that you have given us to other entities within our group of companies and to our business partners.
This could be done:
When the Company believes that disclosure is necessary to protect the Company's or the player's safety, or the safety of others, investigate fraud, or respond to a government request;
I hope that answers your question. Unfortunately, we can't add anything more to this dispute.
Have a nice day.
Public
Public
3 years ago
Translation
Yes, you better not express yourselves right if you are in the wrong you should be silent and then the data protection glitch where you talk about your head and neck.
Automatic translation:
Public
Public
3 years ago
Translation
THE CONTRIBUTIONS ARE NOT PUBLIC I WOULD LIKE THE CASINO GURO NOTHING HERE I CENSORIZE THIS PUBLICATION
THERE IS NO REASON TO KEEP THIS PRIVATE HERE
Edited
Automatic translation:
Public
Public
3 years ago
Thank you, both sides, for the clarification.
Dear Wibrak,
Do I understand correctly that your issue has been resolved?
Do I have your permission to close this case as resolved, or there's anything else we could try to help you with?
Public
Public
3 years ago
Additional comments from the player:
Data protection complaint
The casino offers my data to third parties without consent. Casino Guru makes the contributions private so that users cannot see the answer from me and the contributions
The casino offers you my data here without asking me.
Public
Public
3 years ago
I believe this issue has been explained thoroughly already by the casino representative. Furthermore, no additional details were requested since you confirmed earlier that the issue has been resolved already.
Do I have your permission to close this case as resolved?
Public
Public
3 years ago
Translation
Yes they have and it is your forum you decide here as what it will end it is a cheek from the casino to tell you how to end a case.
Automatic translation:
Public
Public
3 years ago
Translation
How can it be that it is deducted twice here? 2x `?
Automatic translation:
Public
Public
3 years ago
Translation
Casino Guru here is an obvious fraud please do not make the contribution it was today, although my account has been closed for two or three days, another € 38 debited which the pictures prove
Automatic translation:
Public
Public
3 years ago
I'm sure you know that all the payment details are shared with third-party payment providers only, not with the casino directly. Have you tried communicating this issue with your payment provider already?
Public
Public
3 years ago
Translation
38 € was stolen from me from this casino without authorization the casino is responsible for it and it is not a mistake by my bank my bank has confirmed it was debited how can it be that 38 € will be debited on October 24th, 21 and it will be debited on October 22nd, 21st Has my casino account been blocked?
Edited
Automatic translation:
Public
Public
3 years ago
Could you please forward a bank statement with both payments being visible? Thank you very much.
Public
Public
3 years ago
Thank you very much, Wibrak, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Public
Public
3 years ago
Hello Wibrak,
I looked at your complaint and will do my best to help you. I would like to invite Power Casino into this conversation. Casino, can you please specify what is the problem with the player’s money?
Public
Public
3 years ago
Hello, Wibrak.
For your allegations about the money withdrawn from your bank account, it is not possible, because we process all payments via our payment provider and have no technical possibility of initiating any payment on our side. The last deposit on your account was made on 21 of October. The transaction on the screenshot is either the same transaction with late notification (because money was on hold for several days), or has nothing to do with our casino. If you write us a request at support@powercasino.bet, we can ask our payment provider to provide a data of all payments for your account or from your card.
As for your data deletion request, we received it. Our legal department will answer it within the legal period.
Have a nice day.
Public
Public
3 years ago
Translation
It is not a claim, it is a fact that I presented Casino Guru as evidence as a screen shoot. Otherwise Casino Guru would definitely not have invited you. I also have the proof up my sleeve that you are lying here. But first of all I would like to ask you to explain why on October 24th the debit of 38 € was lost?
Edited
Automatic translation:
Public
Public
3 years ago
Translation
I invite Casino Guru to a TeamViewer session that the submitted evidence is genuine.
1 I will log into the app Live
2 You will see all charges as indicated.
You can also join the session with a Skype Live broadcast
In this case, I put Teamviwer on my PC and you can see the logging process live and all the prints and the proof that 2x 38 € have been debited
Edited
Automatic translation:
Public
Public
3 years ago
Hello, Wibrak.
We received an answer from our payment provider. They confirm that there were no payments from you since your last deposit on 21 of October. We emailed you the full statement of all your payments, including successful and failed.
If you still assume, that the money was withdrawn from you, we suggest you to contact your bank. On our side, we can assume only 3 things:
- This is some technical issue on the side of your bank, and it shows the transaction 2 times (presumably, when it was created and the money was on hold, and the second time when the money was actually withdrawn from your account).
- This transaction is made to some third party, that uses the same payment provider, thus the similar name of the receiving party, INFMETRICAL.
- When you asked for a chargeback, your bank returned the money for this transaction to you automatically (removed the hold), but later, when the chargeback was denied, withdrawn them again.
In any case, as we said previously, we don't have any data to initiate any payment from our side, and we don't even have a technical possibility to do so. To further investigate the issue, we suggest you to contact your bank.
Public
Public
3 years ago
Dear Casino,
I would like to ask you for the player's deposit and withdrawal history, send it to my email: viliam.v@casino.guru, please.
Dear Wibrak,
please, contact your bank, confront them with Casino's answer and send me their statement.
Public
Public
3 years ago
Dear Casino,
thank you for the email, I've received the requested documents. Now I'll set the timer to the player.
Public
Public
3 years ago
Translation
I have shown the account statements as a screen, please make an appointment for a skype session
Automatic translation:
Public
Public
3 years ago
Dear Wibrak,
in order to proceed with your case you need to follow our instructions, so please, contact your bank with the Casino statement and ask them for the explanation. Then send me their official valid statement.
Thanks for the understanding.
