Old Havana Casino - general discussion (page 6)

Hmm, I see that nothing has changed in the casino and therefore the withdrawals are still quite slow. It happens often enough that you encounter delays here, so I guess you'll just have to get used to it if you're going to keep playing here. Of course, if it goes beyond the time we've already talked about, you know you have the option of contacting us, but from what I know from you, you've always got the money in the end.

So we will obviously have to be patient and see what happens next and whether you get the money this week.

If not, we'll be here. 

Well I contacted live chat and complained I'm the last one to get paid. Always push me aside. I received the standard response as they say always but then a few minutes ago I received my money.

Go Figure!

I have a feeling that you always have a magic key at this casino, that when you say or write something like that, the next day you always claim that you got the money. 

I hope it will continue to be like that and you will always get your money in the end. 😀

New issue with Old Havana and High Country casino. Over the last month or so my credit card company had changed my credit card 3 times due to fraudulent charges. This is what is happening with these 2 casinos. When I make a deposit via credit card it goes through their processor company. My deposit gets deposited in the casino BUT at the same time a purchase for the same amount is happening in Mexico. These are new cards never used at any other casino except old Havana and high country .My credit card company declines that immediately and the closes my credit card account down. For example yesterday I deposited 150 and my cc company contacted me and said do you recognize these charges. There were 2 for June 5th. one was old Havana and the other was Mexico. My credit card co is not stopping payment on the casino deposit but they are flagging the Mexico duplicate charge. I contacted security department and they confirmed they have a processor in Mexico. They have not invested it and they do not seem to care about my issue. I got so annoyed I asked old Havana and high country to close my accounts. I will not deposit here ever again. You have a scam going on and you do not care about correcting the issue. Security department did not respond to my texts or complaints.

Any input would be appreciated

Hi, I know that this kind of thing is done by players at other casinos and therefore the money is basically going elsewhere and you may see something other than the casino on your bank statement. To tell you the truth, it hasn't happened so far that the bank has contacted you to say that you deposited to a processor in Mexico ? If it's a risk and you've been warned about it, I'd better watch out, but I have a feeling it's nothing that's unusual nowadays.

As far as closing your accounts, are you in the process ? 

June 5th deposit showed up on my statement as 2 deposits. One at the casinos descriptor and the other in Mexico. One was legitimate but the other was fraudulent. This is why my credit card bank declined the Mexico transaction. All other casino deposits always go through because the cc company see's my purchases and the descriptors but when an odd ball shows up like a descriptor in Mexico that's a red flag! I asked them to close both accounts. No response during the chat session. They are both still open.

May I ask what reason you provided to close your accounts?🤔

Romi, See above explanation of double charges from theses casinos

Oh, right, thank you. So, have you managed to close the accounts by now?

No, They are ignoring my request and ignoring me when trying to char live. I contacted their security department yesterday and asked them if they looked into the fraudulent charges on my credit card in Mexico and they never responded to me on Live Chat!

Well, I have a feeling they probably won't answer such things, but I'd sure be glad if they'd clarify it for you. 

However, if you have a problem with closing your account, feel free to contact our team and they will try to help you with your situation.

Hopefully this won't be necessary and the casino will take it seriously.