Old Havana Casino - general discussion (page 5)

It's probably going be 2 to 3 weeks wait before you get your money. This is what I went through many times.

but by the time you make a deposit it doesn't take a long time..... hahaha

My goodness... nothing, play croco casino better! I don't know why I got into Old Havana this one, for the bonus, for a change

Play croco sucks! Trash Casino IMO!

Well, they have the same games (I only limit myself to the slots) and the withdrawals are processed much faster, they also give more options for withdrawing funds, it is very convenient for me that it is done directly on the card for example

Now, each one with the experience they have had, but yes, these people surprise me that they do not even change the status of the application

I use the same documents for every casino. That needs them in case I win and I gave it to these people at play croco and they denied all of them. So I played my money and got out. It's not worth the aggravation to correct whatever they wanted corrected. I didn't even bother and the win was very small.

Have you tried to reach to the customer support, perhaps, to get some answers about it? They should be able to explain everything to you. Is your account fully verified at this casino?

Of course, send email within 2 days of seeing that there is no change in my request....

I received a response today, that in other words, for Europe and I don't know which other countries the rules for the bonuses they give are different... it seems to me that excuses and rules are invented as a user has won and wants to withdraw money... .

Those conditions that they set in order to be able to withdraw any profit from that bonus, well, I met them, I reached the amount they required to be able to make a withdrawal, what's more, I even made a small deposit (because until I see that a withdrawal can be made I'm not risking a lot of money, obviously) since the maximum amount that one can withdraw from the bonus does not reach the minimum required to be able to make a withdrawal...

According to them, I have not reached the wager that is required if you live in Europe (when I also stated that I live in Spain when registering, I don't know where they think Spain is located)... I no longer have anything in my account, nor that I have an active bonus or how much I have to continue betting... I DON'T KNOW, they are not convincing me at all... I was already surprised that an online casino pays a user who has been lucky enough to win a little money 🤣🤣🤣....

Hmm, not an exceptional experience, indeed.

In my opinion, such a situation would be perfectly avoidable if the casino implemented better software features.

I can imagine that unless you get involved with the support, no one seems to know which country you filled out in the registration form, in many cases, the country is even filled out automatically based on our IP. Anyway, my point is pretty straightforward - each player should be allowed to see his wagering progress correctly, based on the account specifics. While such a thing needs to be available in terms and conditions that might be enough for casinos, I'm not fully convinced this is actually enough for the players. 🤷‍♀️

One way or another, I hope you will never have such struggles again.

already!!! I think the same thing... first I don't understand why I can access a bonus with certain conditions, which I fulfilled!!!... then they tell me that for Europe there are other conditions... they had to have applied those conditions from the beginning or not letting me access that welcome bonus, or setting the conditions according to each country...

Conditions that... well, what you say, I no longer have any control since I do not see the supposed conditions in my account, today I do not even know when I will have to comply with them or anything at all, since they are applicable but not They are reflected in my account....

I don't know if it is a total lack of control, in which case it is totally alarming!!!.... or conditions that are invented because there is a user of millions who comes to win and by not paying for it, things are invented as they come from where they can they come out.... (not to say nonsense!!!)

Of course I will not make a large deposit in this casino... nor do I recommend it!!!

and since everything else wasn't enough, I said, well... today I'm going to play a little more, I lost €250 in the blink of an eye but that's not all..., well, I've already reached a pittance of about 30 or so €s in my account, playing ghost ship betting the minimum allowed!!!... I was suddenly left with €6 or something like that - IN A MINIMUM BET OF €0.25) OO OO OO step by step , to continue playing I tried to use the comp points, which seem like they were already spent but my balance stayed the same TT TT.....

I guess I just needed to convince myself that this casino is the worst, scammers and thieves!!!... I just don't know how these things are allowed, this is not EVEN LEGAL and I'm sure it doesn't just happen to me. ..

and probably the administrators of this page will block this statement since they always favor the casino (whether what is happening is legal or not)... but I don't care...

I don't know about other countries but here we have real consumer protection, we take deception and scams very seriously and this casino has all the earmarks of being one!!!

Let's hope the casino will work on their system eventually. No wonder you are not fond of taking chances...

Am I assuming correctly that you feel your balance was not calculated properly during the game?

I'm sorry, but I really can't tell. Anyway, do you have an official response from the casino?

To be honest with you, after all our previous experiences, I am amazed you keep playing there,..

Let's see, if I play with a minimum bet of €0.25 it can't be that in one spin (because I didn't raise the bet) I'll spend €30 or so...

NO, I don't play in this casino anymore... I already took another cold shower...

What I find shocking is the absolute lack of consideration and I don't understand how a casino is allowed to literally pull the piss of users...

I will not contact them again, after knowing that it takes them more than a week to respond and when they do, they make up some rule or who knows...

And it is not normal for a user to have to fight so hard to make a withdrawal...

I forgot about oldhavana casino and surely this march will soon end I feel another casino that will be banned in Spain, there are already few casinos that are still allowed in this country and now I understand why, but I am still outraged that these things happen and the casino will continue doing the same thing to many other users... without any type of repercussion!

So when this situation happened, did you ask the casino how is it possible that this occurred and your bet was raised to such a high value ? Did they answer you or how did it end ? 

You know that if you have any problems, you can try to contact our complaints team. Whatever you feel is unfair to you.

I'm sorry that you had to go through all this, but on the other hand I'm glad that you've put an end to this kind of casino. 😥

Hello, I spent a little while before posting it here!

I'll pass on them now, yes totally!

Even if they give me back that credit... it's not like I can withdraw it, being a value lower than the minimum they allow to withdraw... and since continuing to play there it won't happen again either, it doesn't even make sense at this point to continue fighting with them and get upset again!

In any case, if they continue like this, few players will be able to maintain!

However, thanks for your answers and advice!

I also think that if such situations were set up more often, the casino would be more harmed than benefited. If something like this should occur at any casino in the future, don't hesitate to let us know. 

We will be here. I wish you the best of luck. ☘️