Nucleonbet Casino - general discussion (page 4)

Hello,

I have complain for nucleonbet casino. I complete d my KYC requirement where I have to take a selfie. I won 4000 euro of 250euro deposit. My first withdrawal of 1000 euro is pending but it is already on the third week. First they need all the necessity documents to withdrawl, I gave to them. I withdrawl and still pending for almost 3 weeks. Now they telling me they still reviewing my identity which does not not make sense. I still need to withdraw the rest, but I cannot withdraw anymore because I cannot have multiple withdrawls. In this website the maximum withdrawal is 1000 euro.

I am a Belgian citizen. Which authority should I complain to make sure I get my money. If possible can you help me make evidence to report to the right authority?

Sincerly,

Senvichet

Hello.

I'll start with the most important part: I'm sorry to say that, but it doesn't matter whether you are a Belgic citizen or a citizen of Fiji.

You should keep an eye on where the casino is licensed.

In this case, it is the island of Malta. Not the worst scenario, If I may add.

Another great point you should always keep in mind is the casino's overall trustworthiness, well, this one is a bad pick 🙁.

Just do some research, if you can't do that through our website (https://casino.guru/nucleonbet-casino-review#tab=js-tab-reputation) do that anywhere else, just inform yourself before you make a mistake.

In this case, we warn that:

1. We consider the casino's T&Cs to be somewhat unfair
2. Not found on any relevant casino blacklist
3. Very high value of withheld winnings in player complaints in relation to the casino's size
4. We also considered other factors, which had a slightly negative impact on the casino's Safety Index

So, technically you may try to submit a free-of-charge complaint right now, right here: https://casino.guru/complaints/create

But I guess it would be fair to mention that the casino is not actually willing to solve the deputies. Take a look at other complaints, if you like.

If you prefer to go directly to the Malta licensing authority, use this article, please:

https://casino.guru/licensing-authorities/malta-license

How do you prefer to proceed, I wonder?

Can I also complain to EU commissio since I am a EU citizen?

I think that the Eu Commission has nothing to do with such cases, because its expertise is somewhere else than in the area of casinos. 

Radka has given you two options, and I think it would be nice to take one of them and see if it is possible to help or if the authorities will help. 

I did both and I also complain to https://madre-online.eu/. I hope that the issue solve soon. I want to get out of this nightmare and never want to hear or mention of NUcleonbet again.

I absolutely understand you, because I would feel the same way and I wouldn't want to deal with similar problems. 

Anyway, thank you for the update and I am curious how it will turn out in the end. I see that you've probably used all the options that have been offered. I hope that everything will be resolved fairly. Please let us know how you get on, because I am quite interested. ☘️🤞