Nucleonbet Casino - general discussion (page 3)

Wonderful!🎉🎉

How long did it take in total please?

What do you mean?

How long did it take i total to pass the verification and get the winnings, in your case? 🙂

"I just wanted to let you know that after a long back and forth, my withdrawals have been approved and already credited to my account"

👍😏

the licensing authority has not responded for 3 months

Hello ovaaal,

that seems really strange and it shouldn't happen that you wait 3 months for an answer. If it is the Maltese licensing authority, then it is really strange. I would recommend you write to them again. Maybe they missed your message 🙁.

Hey there.

Have you tried to remind yourself a few times? Now, I'm recalling a thread about another (closed) casino licensed in Malta, some players were able to call the office and get a confirmation the case is under some procedure. Meaning, they seem to be working on it. Not saying one call will change the result, it's just another step I would take if I were you. Do you have anyone nearby who could help you with spoken English if necessary?

Yesterday I sent my request again

this time I finally received a message that my complaint was received

(before that, I sent it 3 times and I didn’t receive such a letter, although I chose the option to receive a confirmation letter)

so maybe there was a misunderstanding and I still have at least something to answer.

I will add - I just received a message from MGA, they are asking for evidence

I couldn't do it right away because you can only add one attachment through their website

so things got off the ground

Now I'm thrilled. Hoping for the best.

Still, allowing players only a single attachment per attempt sounds weird. Well, the point is you're going to be heard!

My fingers are crossed, keep me updated!

greetings to everyone, hopefully someone can help me out here

il try to summarize as easily as possible,( note i only used sportsbook ie sports betting)

i made a deposit of 200eur using my credit card, after a week my balance is now 656 euros, when i try to withdraw my funds to my card it says "There was a system error. Please contact support." (https://imgur.com/a/RtGPlBZ) and when i try to contact support they say say to wait while their team finds out a resolution(https://imgur.com/a/fK1LjNV) its been weeks now and nothing has happened, they respond but with same message and no update

i also made a complaint with MGA but no update there as well

im based in NewZealand and i haven't faced such issue before with similar license betting websites like bankonbet etc

if anyone can help me its appreciated a lot

I'm sorry to say that... we at Casino Guru do not engage in sports betting. Hopefully, some players will help you out.

I can at least provide these sites focusing on SB:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

I hope you'll find a solution there!

Hello,

I have complain for nucleonbet casino. I complete d my KYC requirement where I have to take a selfie. I withdrawal 1000 euro but it already been a week and it still pending. Which authority should I complain to make sure I get my money.

Sincerly,

Senvichet

Hi, did the casino indicate why your withdrawal is still pending ? I would like to point out in this case that we give casinos 14 days to resolve the withdrawal process, of course it would be useful if the casino had a reason. 

Anyway, If nothing moves for another days, let us know and we will try to help you. 

Okay, I will wait another week.

Did the casino tell you why your withdrawal is still pending ? As I noticed, it has a very low safety index, which does not add to its credibility. Have you seen it too ? 

Nevertheless, if something changes, let us know. I'll be waiting. 

Hello,

They give me the same answer.

Sincerly,

Senvichet

Yes, I see. But I think it is at least a bit reassuring if the casino communicates and says at least something, even though in this case it doesn't have much telling value, because we haven't learned anything. But we will have to be patient and see what the casino comes up with next time. Do you think you can handle it? 

Hello,

Thank you for helping. Does this casino pay out to its players? In 2 days I will send them another message. I see that this caino have a bad reputation because of this that how I discover this website. Next time if I want to play on another online casino, I will first check the review from website.

Sincerly,

Senvichet

Hmm I can't answer that with certainty, because the casino has a rapidly low safety index and it hasn't solved a lot of complaints related to withdrawing money. However, the last time the casino dealt with such a situation was in August and it was resolved. So I don't want to bother you unnecessarily and I would rather wait for the final solution. 

Nevertheless, as far as the overview before you go to the casino is concerned, I certainly approve of it. User reviews and complaints on the website can also be helpful in your decision making, as they reflect the real experience of the players. So if you're going to look in the future, you might as well go through these things as well. 

I hope everything can be sorted out.