NineCasino - general discussion (page 7)

1. I have a little play here and there big bass is a nice game and fish frenzy Olympics gates of heaven and the original god of Olympics they are nice games guru casino is a good site and I appreciate highly your help I mean what I say for the ninecasino case I need my money and these casinos are robbing not just me many many may not even know it.william Hill barred my account just because of a gameplay I saw my bonus spins but they did not give it the machine cash gold respins. Second opinion they still did not admit.so am still waiting a deadlock number or and decision.

Hello.

As you have written about the issue at this casino, your post was moved here to its official thread, so we can learn some more about the issue.

I saw your complaint where the casino representative replied, and they actually paid back your deposits.

What do you say about the outcome? Are you okay with it?

No they need to pay my rightfully wins my full balance

You do not have gameplay spend to just receive back your deposits but you play to win and the wins are yours not only deposits what is wrong is wrong and its wrong not to pay the customer their rightfully due

I understand your point here, but now we need to leave it to our complaint team and see how it is all going to unfold.

Please stay patient, as we need to investigate further. Soon there will be a reply to your complaint.🙏

If I said any inappropriate comments due to my health wich is chronic quite a number of them out of being on very heavy medication but I AM VERY PATIENT if so I apologise to ninecasino I was much more ill at the time and I don't know technology well so I got help during lengthy wait and being thrown back and forth if my composure was effected and in Any case if I said words not easy that may of hurt anyone's feelings I apologise but I'm a tough man to break.i was very nice to them they told me don't worry you will get your full balance I provided more than they asked bank cards statements photo identification official British passport though it was out of date due to my not being able to renew it no one to help renew it but my Pakistan dual nationality identification card photo identification with home address in Pakistan and England was is date I also sent UK official government documentation in date of recent and went out of the way got a Dr's letter wich explains nature of my ailments wich are all chronic my doctors address name of surgery my bank name address my account number sort code my home address my email address my UK contact number I provided more than I could or was asked including my British birth certificate. They said part of the payment is processed the rest will to be on way bear with is I was very patient thus I used words not bad ones at all I only said I don't want follow another course:"" I.e"" law or officials its only due to me being played around I was forced to opt to utter such words of not my liking I was always respectful.if you run a business know the laws first wich being at that level you cannot HAVE an excuse. You know very well what you are doing what laws what rules regulations don't blame. A customer and do no justice with them in is of their fault its yours please pay them their rightful due their full balance £863 ukgbp I received £1,537ukgbp remains please pay.i intended to remain a customer I had good relations with all staff ask them I supported them with kind words. No player plays spends money just to receive that Amount back you play to win.and the wins are yours.one cannot make excuses about not knowing if their permitted to operate businesses on the shore of others their license gives full clarification before being given license you are ŕessponsible not I or others.your error is between you and the curaçao authorities gambling Commission and anyone else you interact with not me.i don't have Aqquintace with your licensing terms.it is not My concern all I request I my rightful due please.thankyou.i made alot of effort on my behalf I've done all I can thankyou guru casino much much appreciated I Mean what I say or don't say it.i only complained when I was pushed to faar its on its way you will receive your full casino balance. Try Being in my shoes.i had indate photo I.d.i took selfi provided my bank statements showing transactions clear of recent ones every source of verification.

They said we understand your ill and cannot get round to renewing UK passport please provide UK birth certificate it will be sufficient as I provided Dr's letter in relation to my ailments all chronic. And .my dual nationality Pakistan official government documentation photo identification has date in date still 2/3 years left on it it states my photo name father's name country of birth the address in u.k and Pakistan I'm British but by law visiting PAKISTAN THEY REQUIRE A PAKISTAN GOVERNMENT OFFICIAL IDENTIFICATION CARD PHOTO IDENTIFICATION AS PER Law.

I am born in the u.k.but I am not treated except as second class citizen in my parents birth country they don't accept us as except foreigners. "Pakistan that is ".

I would just like to add my gratitude to guru casino thankyou for doing all you can for my highly appreciate and VALUE YOUR HELP SUPPORT CARE KIDNESS.

Ludgro it is your right on your money and should be paid to you

Thank you for your insides and your kind words.

I am really sorry that we couldn't be of any more help regarding your complaint. It was rejected as unjustified due to the fact that you played from the restricted country. We couldn't pursue your case further. Although I can agree with you that ideally every casino system shouldn't allow you to create an account from a restricted country, and we generally support the idea that all restrictions or limitations associated with country restrictions or bonus terms and conditions should be automatically enforced at the software level to prevent unintentional breaches by players, we recognize that this may not always be feasible given the diverse platforms utilized by different casinos and is not yet an industry standard. Players are required to acquaint themselves with the casino's terms and conditions prior to creating their accounts. By opening an account, you are ultimately consenting to these rules.

Our recommendation is seeking out casinos that hold a license issued by the United Kingdom Gambling Commission (UKGC) or that accept players from the UK to avoid similar issues in the future.

Please feel free to reach out if you encounter issues with this or any other casino in the future, and we will do our best to help.

Nice casino.. friendly staff.. withdrawal not immediate but acceptable.. only flaw that I won 300 euros and made 3 withdrawals of 100. Only one credited. They say 10 times maximum amount. TC unclear and ambiguous.

They should put in automatic blocks.

Don't mislead the player.

The worst thing for a player is not to lose but, in addition to not seeing the withdrawal immediately, to see their winnings stolen.

I will play it again but with caution

Hi, according to what you describe, does it mean that you can't withdraw the other two hundred or how should I understand it? What do the terms and conditions say about this please? Do you know if you can find a specific point?

They knew I was a British citizen from the beginning but still decided to forth with business disregarding the law. Of the curaçao gambling commission authorities under whos durisdiction ninecasino falls under. They had no licence to operate in the u.k they just have tried being clever if a customer gives you full details of there residence in England then how can you deny you didn't know.its false tales They knew all along just don't want to pay.my case is justified.

I want them to play 100 spins without canvas

To begin

That's right

They had full knowledge I was a British citizen. As when I signed up opened my account all information I provided my UK residence address in full so why are they making excuses and not paying my due rights """guru casino""

Hi, I read your complaint and Michal explained it quite well why in the end the case was closed as unjustified. It is also the player's duty to look into things like restricted country. I saw that they refunded your deposits, so the casino didn't just take all your money and leave you alone. 

So next time I recommend that you take an interest in these things too, to avoid further misunderstandings.

Thanks Mike but I'm not the shop owner when you go buy cigarettes your the customer they have the first duty to ask the age I'm not arguing just stating facts .jokabet payed me in full £2800 what was the reason they ninecasino didn't pay its their right first to know who they sighn up.they had all my details from start it does take 8 months to know your customers residence when they are provided first moment in the instant they should of said no we cannot take you on board we are not licensed.they knew I was British resident from day 1.so they owe me .£1537 giving me is not gonna make them poor they got millions. Their refusal to pay is unjustified. Period. They ask name adress country all details so there is no excuses not to pay.