NineCasino - Player’s winnings have been partially confiscated.

I used this company for a long time I spent hundreds no verification asked lost hundreds no verification asked when I won a decent amount they didn't like it they withheld my full balance £2400 ukgbp they asked me verification I did so in full.they kept making excuses I asked my player identity number they didn't give I emailed them after verification in full they send your full balance would be sent to you. But no they only paid £863 and said we are not paying rest. They kept making excuses to deny me my money I screenshot the whole conversations with staff and have emails they sent me then tried to lie saying I violated a casino law I emailed asked if I did such explain no response. They tried keeping me to play so I lose by throwing in bonuses I rejected them after finishing gameplay my total balance was complete and untouch as they hoarded it. £2400 after a while of emailing they only paid part of it £863 ukgp. Wich the rest they said we are not paying I was nice to them their staff game hosts and management they still did this to me.

Hello MAX10ARGENTINA,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with NineCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you ever claim any bonuses or not at all? When was the last time you spoke to the casino and what was it about?

Please forward your deposit, bonus and betting history to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Dear MAX10ARGENTINA,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi there yes thankyou have you contacted nine casino how far have you got on with the case they did not provide my player identity number nor responded to my emails I want onto their gaming site to ask wich authorities by law in curaçao must they abide by and of whom they fall under the durisdiction of.i also contacted afew curaçao gaming authorities They said wait for our reply.how long they will take I don't know.i hope its quick I will try again ask the chat staff and email their support team is it c.e.g or others I need to know so I can file my case to their gaming authorities. Whether it is c.e.g or someone else if you know can you email me stating wich authorities their name and email address and their complaints site.please thankyou.mr s ayub

Hi I think it was February time I started playing mostly went in without getting bonuses I had afew small wins they was OK with that but when it came to big win they didn't like it and withheld my money I couldn't access it the individual gameplay on that day after finishing play was £2400ukgbp I can send all screenshots my conversation with the chat staff I was asked wager 4x of deposit I did so I was asked verify I do so completely more than they asked.they said your money Balance you will receive in full they only gave £863ukgbp the rest they said is on say they kept me waiting with excuses. Then after several emails said we paid your deposits wins we won't pay card closed.i had no one to help or advice me.then ibas gave me your email and I have also emailed curaçao gcb gaming authorities. If you need I can send all the conversations with chat staff and of my casino balance. Send me a email so I can reply by sending the full screenshots.kind regards Mr sharaz ayub.

Dear MAX10ARGENTINA,

Did you accumulate this big win with a bonus?

Please forward the communication between you and the casino to nikolas.b@casino.guru.

Hi there yes I have sent Mr matej the full casino conversion with staff chat proof all screenshots and of my full casino balance on that individual gameplay £2400ukgbp wich I was unable to access at all until they asked me to verify I did so in full my bankcards bank statements showing transactions my bank name address city postcode and showing my name sort code account number my British passport and British birth certificate UK official government documentation identification letter my dual national identity card photo identification official Pakistan government identity card with UK and Pakistan address in date also no I didn't play with bonuses on this individual gameplay they tried throw it in they asked wager 4x the deposit amount I did so.they never asked verification at beginning when I joined deposited in hundreds lost hundreds they did t care.only when I won 2400ukgbp they didn't like playing me around even after full verification .on bank statements it doesnt show the casino name rather a specific descriptor I have emailed nick matej,all the conversations with ninecasino staff chat and of the full balance of this individual gameplay wich I could not access.they stated I violated a casino law wich I didn't.i emailed asked wich law I got no answer they terminated my account so I cannot access nor did they provide me with my player identity number or with a deadlock number to give to ceg or the gambling commission authorities of curaçao. UK government official gambling authorities contacted me stating they illegally used our country customers without license. So the most I could do and provide you with I have.nick matej will have in his emails.i have been in touch with curaçao gambling commission authorities so I was told to wait. I very patiently do so. With ninecasino I had earlier game play small wins.accepted bonuses odd occasions but mainly opted not to accept.especialy this time with this win.

Nick matej I sent him the full script if screenshots of my conversations with ninecasino staff chat and of my actual full balance all via email

Dear MAX10ARGENTINA,

Please send it to nikolas.b@casino.guru as requested.

Hi Nikolas.b@casino.guru I will send the full script to you

Hi there nikolas I have sent you the complete screenshots of my script of ninecasino with the staff and the actual balance of this individual gameplay of wich they have paid only a small share of.

Thank you MAX10ARGENTINA for all the information provided so far. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thankyou hope you can get this sorted quickly I have sent nikolas b all the screenshots of my ninecasino full balance wich I was not allowed to access except after full verification and much time of messing me around they paid £863 of it remains £1537 ukgbp.i have also send my full conversions with ninecasino staff chat I have been in contact with curaçao gambling commission authorities to about this and yet waiting on a response. I had quite a number of gameplay but only mostly went in with no bonuses especially this individual gameplay £2400 ukgbp.

Hello MAX10ARGENTINA,

I'm Michal, and I have taken over this complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite NineCasino to join the conversation.

Dear NineCasino,

Can you please provide more information along with any supporting evidence on how the player allegedly breached your rules? If this information cannot be disclosed publicly, please send it to me directly at michal.k@casino.guru

I couldn't even file a complaint give my cash to ,c.e.g as ninecasino refused to co operate not providing me with my player details of ninecasino. I contacted them via email no response.british gambling commission authorities of UK called me they mentioned that ninecasino used our shores without licence. I contacted g.c.b.and another authority gambling commission of curaçao I was told to wait.i still am.the other thing is UK gambling commission authorities asked me questions due respect for their records I was cooperative with them but how about helping your own citizen who has been wrongfully targeted I can't still believe they did this to me I was good and kind to them polite.

Hello, dear all!

Thank you, MAX10ARGENTINA, for reaching out to us regarding your concern.

We understand that this may be frustrating, however, according to our rules, verification may be requested both at the time of the first withdrawal and during subsequent withdrawals.

As a result of the verification, we found that according to our terms and conditions, paragraph 4.6, your country is on the FATF restricted list, so it was decided to suspend your gaming account and refund the deposits.

The deposits were successfully paid to your bank account.

We hope for your understanding.

Best regards,

NineCasino Team.

Its not just about the deposits I did you no wrong I was good to you.any player who has a gaming on any site doesn't just deposit for the deposits to be paid back the wins are rightfully theirs so you should pay a person their due wins. I played on jokebet I won £2800 ukgbp they had decency to pay it in full without delay so what is your issue.i kindly ask I be paid my wins I need it now most its tough times.hey I was good to you.polite kind and caring I broke no casino rules nor violated any. I was kind to staff to game hosts I in particular went on the help chat to say thankyou in my own time.all I ask is my rights my wins.stop being unfair and pay I ask politely.

If you say u.k is on restricted list then why did you accept signing up in the first place of a UK citizen surely if your of that standard to run a business you must without any doubt be acquainted with all rules and regulations.it is not my issue my fault you did so.i deserve my rights my wins please deliver.while playing at ninecasino I followed rules you asked I did.you earn millions so why not pay what to you is only topping of a cake,while you have all the cake.it is your duty as casino owners to follow law.your errors should not be taken out on poor customers.im not a rich man.but I have a rich heart a good soul.i ask once again with kind words "please pay my rightful due.it may mean nothing to you,but to me it means alot. It took me time and help to do the verification I'm an ill person for god sake show mercy care consideration and understanding.what else can I say.

If anyone runs a business they first must be scripted with rules regulations.you cannot sat you had no idea or it was a mistake being up their playing in millions.you must know the law before stepping through the door.were you licensed to operate use British land and customers no so its your fault.you cannot say you didn't know as when you obtained a license to Operate you were given instructions of where and when you can operate do your work. You had full acknowledgement I was a British citizen.so I am not in the wrong you are.you mustn't deny a person their lawful rights.no one pays deposits just to receive deposits back but a player plays to win.and the wins are theirs not yours.give customers their rights their due their wins no one playa for free. """Please"""" thankyou 🙏

If ninecasino pay wich it is right for them to do so.but if they don't its a big burden then will carry on their conscious. I owe first time in life £500 to a person it pains me.i wouldn't of had to ninecasino payed up.yet someone owes me£1,600 And they have not payed up its been years quite a number before corona virus.one thing we all must know money is not everything people are the real riches I live by it I've have seen life from big experience.i know. Greed/ money/power it reveals a person's true nature.i thank god for his mercy and grace his love care kindness or without God I would most certainly be the poorest but with him I'm the real rich man so are All who love God. I'm not perfect God is I'm his unworthy servant his slave his serviceman I am nothing.

I speak for myself I am only a mere human born into a imperfect world so seek not perfection in me I am not, nor in people.if the system of society wich is the roof of the people is not perfect neither will the people be perfect.nothing can be correct till we all contribute to it each one of us.my best football manager pep guardiola said it in afew words the whole world is full or unjustice and we can just sit down we can change or do nothing """do nothing"""you turn a blind eye when others are oppressed one day it may be your turn. You don't help...one day you to may have no help.better late than never """think"""it's not wrong to say you were wrong or make ammendments. Surely we All must want a good end...only the wicked "have this thing ""we don't care or we are right only""the selfish the greedy the evil the arrogant bear no sweet fruits know your nature """we are from the earth we go back Into it no money no land no riches but except our good deeds our good personality our faith.....I'm a Jim morrison fan not of music but his poetry his good soul"""thedoors"""my only wish is I better myself each day.bob Robert Nesta marley."""Bruce lee"""we are all 1 family under the same roof the sky one earth""". (((In each human is

A Gift (Ali ibn abi talib))) something they are good at.he says blessed are those who are preoccupied in finding their own faults rather than searching for the faults of others he was quoted In u.n general assembly by sir General koffi Annan reference to his companion o malik treat not your subjects as a ferocious animal or as easy prey bear well in mind humanity are of 2 types your equal brethren in faith or your equal brethren in humanity """quote/qur'aan given to prophet muhammad

If ninecasino pay it is my right.i will not hold hate within god will grant me countless treasure but I have no place in my heart for riches my wish is the world' be a better place for us all no """war no bloodshed no unjustice unfairness towards any """guru casino you can delete erase all I have written not relevant to the ninecasino subject I just spoke my heart my mind. And in any way if ninecasino pay or don't it won't take my gift of faith wich I in all humble sense Owe 2 much to God for knowledge understanding wisdom and a just and fair character trying to be the best as I can as good as I can be nobody is perfect I am never perfect. (((My Special thanks to guru casino)))) no matter what I'm a winner born to win.

"""ACTOR SEAN PENN QUOTED NO MATTER HOW MUCH SOME PEOPLE HAVE THEY ONLY Want more """ (be content be thankful 🙏

Dear MAX10ARGENTINA,

After thoroughly reviewing the information and evidence provided, I regret to inform you that I am unable to pursue your case further. Although I can agree with you that ideally every casino system shouldn't allow you to create an account from a restricted country and we generally support the idea that all restrictions or limitations associated with country restriction or bonus terms and conditions should be automatically enforced at the software level to prevent unintentional breaches by players, however, we recognize that this may not always be feasible given the diverse platforms utilized by different casinos and is not yet a industry standard. Players are required to acquaint themselves with the casino's terms and conditions prior to creating their accounts. By opening an account, you are ultimately consenting to these rules.

Any discrepancies of this nature are typically identified during the verification process, which is generally triggered when a withdrawal request is made. Unfortunately, as you are a resident of a restricted country, you are not eligible to claim the winnings. The casino team has taken the appropriate step by refunding your deposits, and regrettably, there is nothing further that can be done at this point. As such, your complaint will be closed as rejected.

I would recommend seeking out casinos that hold a license issued by the United Kingdom Gambling Commission (UKGC) or that accept players from the UK to avoid similar issues in the future. I regret that I could not be of more assistance. Please feel free to reach out if you encounter issues with this or any other casino in the future, and we will do our best to help.

Best regards,

Michal

Casino Guru