NineCasino - general discussion

If you want to discuss anything related to NineCasino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

You have not deposited my money in my account.

Why??

Hello,

I am sorry, but this is not the Nine Casino support thread, meaning we are not the casino's employees.

I kindly advise you to contact the casino's live chat or support.

(You can also check your transaction history to make sure the transaction is valid.)

Lol 😂😉

Hello,

I just have a question... Is it OK to ask a cool off period of 2 months and that in the middle of it, cancel it and deposit the next day with a single mouse click?

Also, is it correct to put a limit on deposits but allow such players to open another currency in the casino with a single click as well and deposit without limits? If we put another currency, the deposit limit should be applied as well, right?

Best regards,

mrmileena

Hello,

I can see where you're heading to. I'd say (again), that it depends on how exactly the players ask for the self-exclusion or account closure and what the casino informs the player about.

If you just ask for a cooling period (did not mention gambling issues) I'd say it is alright, because you just simply changed your mind and you are well aware of that fact.

When it comes to the limits, I'd say it depends on how the casinos approach this tool. Personally, I do not think it is a real issue if you can put another limit on every deposit method available to you. It is still you who sets the limits. But if you can't set the limit, well I'd ask the staff if they can disable this currency on my account. It's interesting, that another player asks for casinos where you can avoid previous limits by setting up new currency willingly:

https://casino.guru/forum/responsible-gambling/deposit-limits-that-are-applied-to-crypto-deposits#post-23925

We all know that cryptocurrencies go in hand with anonymous casinos so players who are self-excluded in a regular casino try this alternative to be able to play.

Anyway, I'd compare the limits to e-banking, I can set limits for every type of transfer immediately or I can ignore setting any limits at all. If a new transfer type is available, I can set the limit or I can ignore it again.

The key point is, that I can set the limit anytime I want.

What do you think about it?

I'll give you a short answer. I don't think it's OK and I don't think it's a good service for the player, but it's sadly a standard behaviour that you find across casinos.

Most of casinos are very serious when you ask them to close your account for gambling issues, but whenever the reason is different, they often don't hesitate to reopen it anytime you ask them.

Hello Radka and Daniel,

thank you both for your messages. However i will stick more to Daniel's opinion. I think it is too easy to blame the player for not putting limits but some practises, like the ones in my questions for example are absolutely not a responsible gaming. I mean i lost 150 chf because of that, my limit deposit was reached but i was able to choose another currency and deposit again and lose more. I know it is also my fault but if the casino for example respected those points, people will not lose more money that they should. If i was not a little reasonable, i could have lost more...

Best regards,

mrmileena

Hello mrmileena,

I understand your point. Sadly, as Daniel said it's a standard behavior so I thought it would be good to demonstrate how it works.

I don't like the fact, that each currency has its own limit, however.

hello, I've been in this mess for 2 days

I have a balance of 1700EURO they do not make me withdraw

i sent all the documents as the last they ask me for proof that the paper is in my name

I sent account statements, movements list, isee, contract etc ...

just because the current account is in my name, you can see from the account number and iban which is the same from the name and surname

please you have to help me

Hello,

I'm assuming that you have an issue providing acceptable proof of something to pass the verification.

Would you kindly paste in the replay you got from the casino so I can check what seems to be wrong, please?

I can recall some player from Peru had recently an issue with the bank statement because his address was missing there, only address shown was the bank's but such a statement must contain the player's full address name, and then IBAN to be considered as valid proof.

Let me know what you got from the casino, please.

Hi, thanks, everything has been verified

But I'm waiting for my money, they always say 1-5 business days

But the levy was approved on 19/10

And today 25 still nothing

This site is sure to be trusted, 😡

Hello 'peppemario1908', I see that the waiting is annoying. It looks like everything is done from your side as you have mentioned that everything has been verified. Please be patient now and if the casino doesn't pay you out within 14 days from the date of your withdrawal request then don't hesitate to submit a complaint here on our website.

However, let me point out that Nine casino has a very good reputation by Casino Guru rating (8.9/10) and takes a positive approach to dispute complaints as you can see here:

I wouldn't worry so much for now. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future. Kindly let us know how it goes✨

I mark this site

After all this time I get an email that I have to change the payment method

Can I ever create an e-wallet ??

I want the bank transfer and I want my money

Please casino guru help me

Does anyone help me?

Do I have to lose my money like this?

On this site it luckily has a high score here

I kindly ask for my money and to close my account.

Please casinoguru

Azz nobody answers here

1737 € on ninecasino and cancel the bank transfer

I do not give up the money is MINE!

I do talk to my lawyer ok.

Hi 'peppemario1908', unfortunately I can't control your casino account and I don't have any authority to cancel it since I am not working for the NineCasino. However, it is good that the casino communicates with you. Have you tried to contact their support which payment method they would prefer? Isn't there more detailed information about withdrawing money written in their Terms & Conditions? Just look at it and let us know.

€ 1737

This is my entire balance on the account I want to withdraw

This morning in the email they told me that it was not possible to make the bank transfer and to try another method

Ezeewallet? Mifinity?

And why?

I don't want a wallet, I don't even know if I will receive my money on these untrustworthy wallets

Anyway I make a complaint to my lawyer and to sue curacao gaming.

I cannot lose my money so that strangely a BANK TRANSFER is not possible.

Hello,

as long as the casino suggests other payment options you should cooperate. How else do you think you can receive your money? I feel that now it's quite pointless what payment option you prefer because it is not possible for some reason now. I would personally guess that troubles are caused by the local gambling restrictions that complicate cards and bank-related money transfers. Well, it may happen.

Furthermore, you can find more details in your complaint thread.