Nine Casino - general discussion (page 13)

Hello, I'm glad it worked!

It's wonderful that you have so much material for the complaint. Do not hesitate to mention that in the complaint thread too, please. Mediators, the people from the Complaint Team who mediate the complaints, will appreciate it.

For now, it may take a while to proceed with the request on their side. Don't worry, though; you will be notified every time there is an update. In addition, you may also check out your complaint status in your Casino Guru profile.

If you have any questions, feel free to ask here on the forum.

Hello friends, NineCasino is asking for a banking proof of how I funded my crypto wallet.

The way I get my crypto is, I go to the "cueva", which is a place in my country where you give them USD bills and they transfer crypto to your wallet.

So yeah, everything in the verification tab is approved, except from this I'm mentioning. And since they know this "crypto wallet funding" banking document doesn't exist, they still insist.

Will they pay?

This is the complaint url: https://casinoguru-int.com/en/complaints/ninecasino-player-s-withdrawal-is-delayed-due-to-impossible

Hello, I believe the outcome will depend on the complaint. Štefan has come up with a fair option and the casino has responded once more, so in my opinion it is best to wait for the development.

The complaint is right here 👈

So this crap casino won't block my account even though I've said countless times that I'm a gambling addict. The supporter in the live chat is an AI-generated bot, trying to be a live agent. No matter what you do, they won't block you. This has led to me losing about 20,000 on this crap site. They say you can get yourself blocked after a 24-hour cooldown, but it doesn't work because they're miserable, cheating assholes.

I always feel sorry when casinos take advantage of players who are addicted to gambling, and it’s good that you came here and are trying to raise awareness.

Did the casino not respond to you at all, despite your repeated attempts? Did you try via email and live chat, and still get no response? 

COMPLAINT AGAINST LeónBet: CONTINUOUS IDENTIFICATION REQUIREMENTS AND UNILATERAL CANCELLATION OF €600 WITHDRAWAL

I want to make my experience with LeónBet public so that other players can be informed.

Since last Saturday, I have met all the company's requirements for identifying my account, repeatedly sending the supporting documents requested of me.

Specifically, I have sent:

• Photo of my bank card.

• Copies of my deposits to LeónBet, more than once.

• Photos of my face, my cell phone showing the company's website and my account balance, as well as paper with the date and the word "León."

The last process was particularly grueling. My photo was repeatedly rejected as low quality. After several attempts, it was finally accepted.

I thought the process was complete and my identification had been arranged.

However, the company came back asking for new supporting documents: a statement with the entire transaction of a specific bank card.

Only one transaction has been made to the company from this card, in August. For this, I have already sent an official receipt issued to me by the bank itself.

I legitimately wonder: Why are new documents constantly being requested, while I have already provided an official bank receipt for this specific transaction?

A full bank card transaction may include personal financial data that is not related to the company. I request an explanation of the legal basis, purpose and necessity of this requirement, as well as why an official bank receipt is not sufficient.

I have never refused identification. I have cooperated at every stage and sent everything requested. I question the necessity and proportionality of the continuous demands, without a clear explanation of what is still pending.

CANCELLATION OF WITHDRAWAL OF €600 WITHOUT MY CONSENT

As if all of the above were not enough, LeónBet unilaterally canceled my withdrawal of €600, without me having requested or approved its cancellation, and returned the money to my betting account.

I asked to receive my money and not have it returned to the betting platform balance.

The return of €600 to my account does not constitute a fulfillment of the withdrawal request. I requested the payment of my money and that is what I still demand.

The unilateral cancellation of the takeover, combined with the continuous demands for new supporting documents despite my cooperation, raises reasonable questions about the way my case is being handled.

I expect a written justification for the cancellation of the €600 withdrawal and clear information on when the payment will be completed.

I did not ask for the withdrawal of €600 to be cancelled. I did not ask for the money to be returned to my betting account. I asked for it to be paid to me.

WHAT DO I ASK FROM LeónBet?

1. Explain to me in writing what is still pending in my identification, despite the supporting documents I have sent.

2. To justify why the official bank receipt of the single transaction in August is not sufficient.

3. Determine the legal basis and necessity of the requirement for the entire card transaction.

4. Explain why he canceled the withdrawal of €600 without my consent and on what contractual or legal basis he bases this action.

5. Complete the identification without undue delays and settle the pending withdrawal of €600.

MY POSITION

It is not possible for a client to collaborate for days, repeatedly sending documents, and every time they think they have completed the process, a new requirement appears.

Furthermore, his withdrawal is cancelled without his consent and the money is returned to his betting account.

Security controls are legitimate when necessary and implemented transparently. This does not mean that the customer is not entitled to clear explanations and proportionate requirements.

I'm posting my experience so that other players can be informed.

I did not refuse to identify myself. I did not refuse to provide supporting documents. I cooperated at every stage.

What I am now asking for is clear answers, transparency, and the payment of the €600 that I have requested to withdraw.

I expect a specific response from LeónBet and not new general requirements for supporting documents.

Hello, I understand you’d like to lodge a complaint. Before we go any further, could you please confirm which casino it concerns and share its website address? This thread is dedicated to Nine Casino, but you mentioned Leon Bet, so I’d like to clear that up first.

I also noticed your previous complaint, so I understand you’re already familiar with the process. Let me just remind you that posting on the forum isn’t the same as submitting a complaint through our Complaint Resolution Center. I think it’s worth clarifying that from the start.

I’ll be here for your response. Thank you.

Supplementary Comment – LeónBet's Handling of My Withdrawal

I would like to add a further comment regarding LeónBet's handling of my case.

I have cooperated with the verification process and submitted the requested bank statement showing my transactions, as well as the individual transaction records. However, LeónBet continues to request documentation relating to my card that my bank is unable to issue in the requested form.

Despite my efforts to cooperate and provide the available evidence, my €600 withdrawal remains unresolved.

I consider the repeated requests for documentation that I cannot obtain, without a clear and practical alternative being offered, to be unreasonable. I have made every effort to comply with the verification requirements, yet I still have no satisfactory resolution.

I respectfully ask Casino Guru to take this ongoing situation and LeónBet's handling of my case into account and help me obtain a clear resolution and the withdrawal of my €600.