The player from Italy is experiencing difficulties withdrawing his funds because the transaction to the preferred payment method has been declined. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
NineCasino - Player's struggling to withdraw his winnings.
Amount: €1,703
NineCasino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.4
NineCasino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
after 10 days of pending withdrawal
they say they have a bank transfer problem
and to use another payment method
but i don't want an e-wallet
i want my money !!
what the heck just and only me the transfer does not work ???
Automatic translation:
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2 years ago
Dear peppemario1908,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.
Have you made any successful withdrawals before? Is there any other withdrawal method that would be suitable for you?
Thank you in advance for your reply.
Best regards,
Kristina
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2 years ago
Dear peppemario1908,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 years ago
Thank you for your reply, peppemario1908. I am afraid that I am not sure how to proceed with this complaint. Could you please elaborate?
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2 years ago
Translation
I received the money by wire transfer
The discussion can close
Automatic translation:
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2 years ago
Awesome news, peppemario1908. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
